Latest Contributions by ThomasJones1

Hello Gareth, It may be difficult to get information from the ArcGIS Server side regarding the client accessing the service. Is the service secured? You may want to take a look at the ArcGIS Server statistics tab in server manager. If you filter for the relevant geocode service you can get a better idea of when the requests are being made. I would also recommend enabling 'DEBUG' level logging for ArcGIS Server. This causes ArcGIS Server to log more detailed messages and may provide additional insight. Thanks, Thomas. ... View more

Hello Tomek Lubinski‌, What version of Portal for ArcGIS are you using? I would also recommend changing the portal logs to 'DEBUG' level. Then validate the federation and review the portal logs. If there are certificate issues you may received 'PKIX Path Building Failed' error messages in the portal logs. Change portal logs to 'DEBUG' level: Navigate to the portal admin endpoint (Example URL: https://hostname.domain.com/portal/portaladmin) Portal Administrator Directory > Home > Logs > Edit > Log level: DEBUG > Update. I would recommend changing the logs back to the previous level after troubleshooting. Is the ArcGIS Server admin URL accessing server over port '6443' or the server web adaptor?  Check federation URL's: Navigate to the portal admin endpoint (Example URL: https://hostname.domain.com/portal/portaladmin) Portal Administrator Directory > Federation > Servers > servername > Admin URL Hope this helps! Thanks, Thomas. ... View more

Hello Neel Kumar‌, What access/edit operations do you want users to able to do in ArcGIS Server manager? In general it's best practices to manage items from a federated server in portal (e.g. Sharing, Deletion). I also ran through the same test and got the same result. Thanks, Thomas. ... View more

Hello Olov Melin Have you had an opportunity to run the describe data store utility? If not I would recommend accessing the data store machine and running the utility. ArcGIS Data Store command utility reference—ArcGIS Data Store (Windows) Installation Guide | Documentation for ArcGIS En…  Particularly I would suggest looking at the 'Data store status' to ensure both the relational and tile cache are running. Thanks, Thomas.  ... View more

Hello Neel Kumar‌, If you create a custom role with any administrative privileges, ArcGIS server grants that user full administrative access in ArcGIS Server Manager.     Administer a federated server—Portal for ArcGIS (10.8) | Documentation for ArcGIS Enterprise  *Detailed under customer role.  If you want specific users to see all content you could create a group in portal. Share all the portal items with the new group. Then add the specific users to the new group. Hope this helps! Thanks, Thomas. ... View more

Hello Sorato Marques‌, There are circumstances where you would configure multiple portal Web Adaptors. Typically this would be for high-availability portal deployments. To configure multiple Web Adaptors with Portal for ArcGIS, a single endpoint must be used to access the portal. In additional it  is necessary to configure a 'WebContextURL'.  Configure multiple ArcGIS Web Adaptors—ArcGIS Web Adaptor (IIS) Installation Guide (10.8) | Documentation for ArcGIS E…  Portal only supports a single DNS or one 'URL' to access the portal. For example it's not possible to have two portal Web Adaptors one in the DMZ and another internally using two different URL's.  https://community.esri.com/thread/215991-how-to-add-an-additional-web-adaptor-for-external-maps  Hope this helps, Thanks, Thomas. ... View more

Hello Jeremy Bridges‌, You are correct to set rollbackOnFailure = true the data needs to be non versioned. To my knowledge you would need to query the service in order to only delete or update existing records.   Thanks, Thomas. ... View more

Hello Luke Supahan‌, It looks like you are using the Azure Application Proxy to sign into Collector is that the case? Do you know if your Azure Application Proxy is configured with preauthentication? Currently preauthentication is not supported with Collector. Otherwise I would recommend contacting Microsoft support to investigate the error message further. Thanks, Thomas. ... View more

Hello Jeremy Bridges‌, You may want to try including a 'rollbackOnFailure' parameter and set the value to 'false'. If false the server will apply any edits that succeed even if some edits fail. The default value is 'true' in this case the edits are applied only if all edits succeed. Hope this helps! Apply Edits (Feature Service)—ArcGIS REST API: Services Directory | ArcGIS for Developers  Thanks, Thomas. ... View more

Hello Melissa Carrillo‌, You could create a custom role and disable the 'view content shared with organisation' privilege. Then assign the custom role to the relevant user. This would mean the user would only be able to see public items, groups items and items they own.  User types, roles, and privileges—Portal for ArcGIS (10.7 and 10.7.1) | Documentation for ArcGIS Enterprise  Thanks, Thomas. ... View more

Hello Kacy Beck‌, Are you able to download other web maps successfully to your iOS device? If so it may be helpful to identify any differences between the two. For example what basemaps and layers as used in each case? Thanks. Thomas. ... View more

Hello Adrien Lepoutre‌, I am glad you were able to share your content as a copy successfully. Just to follow up on your enterprise geodatabase vs file geodatabase question you are correct sync can only be enabled on services referencing data in an enterprise geodatabase. Enterprise geodatabases support the archiving or versioning functionality which sync requires.  Thanks, Thomas.   ... View more

Hello Tiffany Sprague‌ Are you singing into Collector through Portal or ArcGIS Online? Does the basemap load successfully in a web map? Are you using your own basemap or an Esri basemap? Thanks. Thomas. ... View more

Hello Adrien Lepoutre‌, It is possible to share a referenced feature service as a copy to ArcGIS Online as long the feature service meets a few requirements. The 'if possible' I believe refers to that when the collaboration is set to share as copy it will always  try to share as copy'first. If for any reason the collaboration fails to share as copy it will revert to share as reference. As you mentioned all layers in the feature service need to support the 'sync' capability. All layers either need to be archived or versioned (without the option to move edits to base).  All layers need to have a GlobalID field. I would recommend using a GUID field from the primary and foreign keys for any related tables.  If your referenced feature service already supports sync's but it is still sharing as a reference I would recommend reviewing the collaboration sync logs to determine why the service is failing to share a copy. Portal sharing REST endpoint: Example URL: https://hostname.domain.com/portal/sharing/rest Portals > 'Portal ID' > Collaborations > 'Collaboration ID' > Collaboration Workspaces > 'Workspace ID' > Sync Status. Hope this information is useful. Thanks, Thomas. ... View more

Hi David Wright‌, In order to create a collaboration with ArcGIS Online your portal would need at least outbound access. Portal doesn't necessarily need to be public facing, but portal does need to be able to make request to ArcGIS Online.  Thanks, Thomas  ... View more