Latest Contributions by JohnathanHasthorpe

Hi Megan The project looks good. I could not see any issues there. - Could you confirm whether this was a new issue since moving to 1.9 (did you see the same issue in previous versions?) - Could you confirm whether you are seeing the crash in the projects under the try me mode in QuickCapture? For example the Marine Debris Sampling project. - Could you try turning off battery saving mode in the app. Does this make any difference? We did make a change to the default behaviour on iOS devices, so I would like to rule this out. Thanks John   ... View more

The other thing to do is check that battery saving mode is enabled in the QuickCapture app. This means the camera is not running all the time, and helps with memory consumption. ... View more

Hi Megan, This sounds like the app has run out of memory and is getting pushed to background. We have seen this on iPhone 6's but not 7's. Some questions: - Is the crash reliable? i.e. does it happen every time a photo is taken or randomly after taking a few photos? - Can you share your project with the QCCreator user (via a group). We can take a look at the project and test it out on the iPhones we have here. Just to rule out a project issue. - Are the users running multiple memory intensive apps at the same time? It may be worth doing a device restart and then only open the apps that are required for the workflow. - Does the device have eneough storage space? Is there room for images to be stored? Please let us know. Thanks John     ... View more

Hi Adrian, This sounds like a different issue if the app is being closed while in background. Can you share the phone and operating systems being used? Are there many other apps running on the device? and does the device have much available storage? This sounds like it could be a device memory issue. Please confirm the above. Thanks John   ... View more

Thanks for the context.  So it would be passing certain attributes from a certain feature layer (in collector) to a different feature layer (in QC), so not populating the same data set. It could be the same layer or a different one. Cheers John ... View more

Hi Beth  Before installing 1.9.120. Make sure that you uninstall any existing versions of the app that are already on the device. 1.9.120 should install on android 10 without any issue. Please let me know if you are still having issues. You can contact me through [email protected] too. Thanks John ... View more

Hi NSW_SESGIS Q: Will it be possible to pass the camera output from the RPAS to QuickCapture so that the 2nd operator with QuickCapture can see the live video feed on their own device (not looking over the shoulder of the RPAS pilot) and record observations on what the RPAS is seeing. A: Not currently supported, but we'll add this as an enhancement. Q: The video above shows the Site Scan iPad displaying the pre-programmed flight route and progress, but has no live video imagery, and the QuickCapture device only has a map. I don't see how this can be used to collect data. I am assuming that the QuickCapture operator is looking at the RPAS pilot's screen and there should be an image in either the blank window at top right, which could be toggled with the main map. Is this correct? A: The Site Scan iPad will display the live video imagery (the video above shows a the simulator, which has no video feed). Yes, you are correct, the QuickCapture operator woud need to see the video in Site Sitescan in order to know when to capture features. Q: Also, will it be possible to take over flight control and pass location and imagery across to QuickCapture from Site Scan, or will this only work in programmed flight? A: Yes, you can take over flight control and still get the location in QuickCapture, programmed flight is not required.   ... View more

Hi Daniel - can you email [email protected] We'll try to troubleshoot this with you. Thanks John ... View more