My Esri Blog - Page 3

From Friday January 15th, 2021 5pm (PST) to Tuesday January 19th, 2021 5am (PST), functionality in My Esri will be limited due to scheduled system maintenance. We apologize for any inconvenience.

Please review the below list of processes that will be unavailable. Note: these areas may not be applicable based on level of permissions provided by your distributor or My Esri administrator.

All,

We will be moving forward with a minor release of My Esri this Thursday October 22nd, at 5pm (PST). Please see the below enhancements that will be included.

Thanks,

Josh

5.22 Release Items

Licensing

• When licensing portal under an Annual Developer Subscription, user type values can now be modified and new extensions are available (Parcel Fabric and Utility Network)

Downloads

• Download terms and conditions click through prompt has been added to the request media workflow.

All,

We will be moving forward with a new release of My Esri this Wednesday October 7th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

5.21 Release Items

Support

• The authorized caller confirmation email has been updated to include better instruction as well as the users call-in ID.
• An issue was reported where technical support cases were being submitted under a different organization than the one the user had selected. The cause was narrowed down to where an authorized caller had two windows or tabs opened in the same browsers with different organizations selected. A fix has been added during the request case process where the system will recognize if the customer numbers differ and prompt an option to continue or abandon the form.

Training

• The Training page in My Esri has a new look. We've added an Overview page, which is intended to help all users, but particularly those new to Esri when locating training resources on Esri's Training website.

Reports

• A bug was found for reports that had multiple columns that required scrolling horizontally. When scrolling to the right and trying to filter from the column heading, it immediately scrolled back to the left. This issue has been resolved.

All,

We will be moving forward with a new release of My Esri this Wednesday September 16th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

5.20 Release Items

 General

• We've added links to a new panel on the Dashboard for the most-requested items on My Esri. This will help new My Esri users easily find the resources they are looking for. These links will send you directly to pages such as Downloads, Authorizations, Manage Store Purchases, and Renew Maintenance if applicable. 

Downloads

• When accessing software downloads on My Esri, a Esri Master Agreement license click-through pop-up window has been added that requires the customer click to accept the terms of the agreement before they can download the software.  The click-through is only required once per user per software product version downloaded. In other words, a user will only need to click to accept once per software product version, and will not have to click to accept on any subsequent download for the same software product version.
• To help decrease the amount of initial selections on the downloads page, the non-product side navigation options have been removed. Once a product group is selected, these option groups are still shown to help users choose the preferred download.

• A common question was added for PostgreSQL for Downloads.

Licensing

• A function update was accomplished with Portal for ArcGIS licensing to minimize timeouts while generating license files.

Reports

• An update was made to the title of a licensing report to decrease confusion. The Pro Licensing Files report is now titled Portal Licensing Files. This report shows information pertaining to any ArcGIS Enterprise Portal license file created.

Support

• An issue has been resolved where if an organization wasn't associated with a duplicate bug, the user encountered an error.

All,

We will be moving forward with a new version of My Esri tonight, Wednesday August 26th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

5.19 Release Items

Licensing

• A new ArcGIS Enterprise Named Users page has been added for users to see allocated and available Portal (10.7 and higher) named user license counts.
• Updated the 'Explain' and 'Information' links in the License Esri Products workflow for ArcGIS Enterprise > Portal for ArcGIS to reflect current version content.

Reports

• An issue has been resolved on the authorization activity report where the data filter was one day off. 

Manage Authorized Callers

• Tags that are assigned to the User list are now also visible on the Manage Authorized Callers page.

Ask a Question

• The Ask a Question form has been updated to include further guidance for users on the when this service channel should be used versus technical support channels.

Support

• An issue has been resolved where attachments were not being added to cases within the customer relationship management system for analysts to view.

5.18 Release Items

Licensing

• To improve the usability and accuracy of the Authorization Activity report in My Esri, data line items marked as 'Reinstalled' have been removed. These records did not add value when calculating the overall authorization activity counts.
• For helping with better organization of the License Configurations list, License File tags are now visible.

Reports

• An issue has been resolve that was impacting reports where using a date filter caused the table header to disappear.
• An issue has been resolved on the Authorizations Report where the list of products was not populating the filter's dropdown menu.

Profile

• For users who add a Credit Card Payment Method on their profile for store purchases, an update has been made to allow them to delete their default Credit Card from their account.

   

All,

We will be moving forward with a new release of My Esri this Wednesday July 22nd, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

5.17 Release Items

 New My Esri Help Center 

• My Esri will now have extended help for users through a new guided experience that utilizes the third party Walkme solution. Users will have the ability to be onboarded through guided tours of My Esri and get assistance with common processes such as administering/managing licenses, inviting/granting user permissions for their organization, and downloading Esri software. The help experience is driven by a user's permission/language settings in My Esri and we plan to add more guided process assistance in upcoming releases (support, developer subscriptions). A blog that overviews the new My Esri help will be posted the evening of July 22nd that will include further information.

Licensing

• A 'Suspended" filter has been added to the ArcGIS Online information section to help users better organize subscriptions.

All,

We will be moving forward with a release of My Esri this Wednesday June 17th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

5.15 Release Items

General

• My Esri reports have been improved where:
  • The full width of the browser window is utilized.
  • Columns can now be reordered by dragging them to new positions
  • The header row is frozen
  • The first column is frozen, and you can freeze additional columns by dragging them to the left of the frozen column

• Improvements have been made to ensure a user who is entering My Esri for the first time or from a URL link (developer subscriptions, purchase emails) does not get stuck on the profile page when updating their language setting. After the language setting has been chosen, the update will then go to the correct destination in My Esri.

Licensing

• To help with keeping track of ArcGIS Server authorization activity, a quantity in the history can be marked as 'Decommissioned'. This will be reflected in the authorizations activity report for better to ensure accuracy when auditing authorization counts. 
• Links on the output Portal license file email have been updated to reflect current installation information

Support

• For authorized callers, you can now use up to 30,000 characters (including HTML characters) to describe your Technical Support issue when you Request a Case.

All,

We will be moving forward with a release of My Esri this Wednesday May 27th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

 5.14 My Esri Release Items

 General

• A My Esri introductory video has been added to the Dashboard to help users.

Licensing

• Associated Fulfillment ID and UNM ID (machine) has been added to the Authorization History page.

Permissions

• The issue has been fixed where the Tag column was empty when exporting from the Permissions Grid and from Manage Users.

Developer

• Updated the message on the Enter Developer Subscription Code page that lets users know they are already connected to a current developer subscription code.

All,

We will be moving forward with a release of My Esri this Wednesday April 29th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

Thanks,

Josh

 5.13 My Esri Release Items

 Licensing

• Moving forward, Streetmap Premium and Business Analyst license files (SDLIC) will be available on My Esri.
• The Recover Lost Licenses workflow has been updated to show licenses that have already been returned through the Software Activation Wizard as ineligible for return.
• Pagination now works on the authorization details page.

General

• The Dutch language has been added back to My Esri.

Support

• The issue has been fixed regarding contact information. When the maximum limit was reached for Standard entitlements, My Esri displayed the wrong contact information.
• The issue has been fixed regarding organizations with unlimited Premium calls. The Request Case form was defaulting to Standard instead of Premium for these organizations. The form will continue to default to Standard where the organization has a block of calls for Premium.