Latest Contributions by TeresaDolan

@YounessAlaoui_Mhamedi When you sign out of My Esri, you don't lose anything. If you were connected to an organization with certain permissions, like downloads, then when you sign in again, those permissions are retained. Ensure you are signing in with the same username you used that had permissions. If you no longer remember that username, then you'll need to fill out the Request Permissions form using the username you are signed in with in your screenshot.

‎11-01-2021

Who are the “users” listed in My Esri’s Permissions Log who aren’t really users? For those connected to My Esri with the Administrator permission, you may have seen these and wanted more information. The Permission Log aims to include all actions that add or remove users from a My Esri organization. As a general rule, those listed in the “By” column of the Permissions Log are “real” users – this column is typically populated with usernames of those who took the Action listed. But what if the action took place outside of My Esri? When permission-related actions take place outside of My Esri, My Esri doesn’t have a way to know who took the action – we only know the source system. This topic explains the sources of the non-username “users” that may appear in your organization’s Permissions Log. Customer Care This “user” is the name we use when someone in Technical Support makes a contact an authorized caller in the CRM (Customer Relationship Management) system. If the contact is not already connected to My Esri, the contact is emailed an invitation to connect. Customer Care – CSR This “user” is the name we use when someone in Customer Service creates a Customer Service case in the CRM and associates it with a contact. If the contact is not already connected to My Esri, they are emailed an invitation to connect. Customer Care - Partner Operations This “user” is the name we use when someone on our Partner team connects a contact to a Partner organization in the CRM. Esri Store This “user” is our eCommerce solution. It’s the name we use when someone purchases something on the Esri Store that causes them to be connected to an organization, or when their existing connection’s permissions are modified. My Esri Service This “user” is associated with any background processes used by My Esri, such as the one that deletes pending invitations after 6 weeks.

‎10-19-2021

Staff members, who use Okta to access My Esri (the image on the left side of your screenshot) is managed by your distributorship. Staff must go through internal processes to update their Okta passwords.

‎03-01-2021

If you are signed in with any account that is not an ArcGIS Public Account, you will need to change your password in the system that owns the account. From My Esri's common questions: Hope this helps.

‎01-28-2021

@BillBott Hi Bill, I wanted to let you know that this is fixed! We just deployed the fix for this issue you reported. Let me know if you encounter an issues with it. Thanks for letting us know about it. Teresa

‎11-19-2020

Sorry, no ETA yet. Continue to use the workarounds (using Add Caller or Edit Permissions) at this time.

‎11-16-2020

5.23 Release Items Licensing Updated the ArcGIS Enterprise Portal workflow to allow the user type selection for all available license types when they have ArcGIS Workgroup Standard Creators. Resolved an issue where the 'Add Pro License and Extensions' step was showing in the 'Edit License File' workflow when it didn't show in the original licensing workflow. Fixed an issue on the License Files page where the License Files lists could not be exported if the Tags filter was applied. For cancelling license files, the title of the Cancellation agreement was updated to 'License Cancellation Terms' from ' License Transfer Terms'.

‎10-08-2020

Bill sent me the video of the issue, and it is clearly a bug in My Esri. For admins who may have also encountered this, too, the bug is that if you fill out the "Take authorized caller actions" section on the form you see from My Organizations > Users > Manage Requests when you grant a user permissions, the authorized callers settings don't "take". You have to add them again using another method (My Organizations > Users > Manage Authorized Callers > Add Caller, or My Organizations > Users > Edit Permissions) as a workaround. I will put a bug in our system for our developers to fix. Once we deploy the fix, we'll let you know in the Release Notes the My Esri Product Owner Josh Beaton posts here on GeoNet. (If I remember, I'll post a reply here as well.) Thanks again, Bill, for reporting this.

‎10-07-2020

I didn't see a link to your movie anywhere, but the "null" users you point to in the image above are legitimate. You've invited several folks to your organization, and since they haven't accepted their tokens yet, My Esri has no usernames for them yet. So they are correctly shown as "null" in your screenshot. I'm looking for something like this:

‎10-07-2020

Thanks for the screenshot, Bill. That is from My Organizations > Users > Edit Permissions, correct? The caller settings from there should definitely "stick". I don't think we need a movie at this point (mostly because I don't want you to have to post private information), but could you try again, but this time with the developer tools of your browser open? View its Network tab, and keep an eye out for any text that comes up in red. A screenshot of that with any errors would be helpful.

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My Ideas

Latest Contributions by TeresaDolan

Re: My esri account

Understanding Certain Users in My Esri's Permissions Log

Re: Can't change password Esri account

Re: ESRI Account found in data breach and I can't change password????

Re: Should the Authorized Caller grant work?

Re: Should the Authorized Caller grant work?

My Esri Release - November 12, 2020

Re: Should the Authorized Caller grant work?

Re: Should the Authorized Caller grant work?

Re: Should the Authorized Caller grant work?