Latest Contributions by JoshBeaton

Unavailable during My Esri system maintenance Generating new license files (.prvc or .json). Existing license files can still be used, and software activation is not affected. Converting ArcGIS Pro Named User licenses. Generating portal for ArcGIS Licenses. Managing license file configurations. Submitting or managing license file requests Requesting software media. Managing store payment Information. Editing organization Information. Reviewing purchase orders. Renewing maintenance quotes. Partner and Distributor ordering tools.   ... View more

All,   We will be moving forward with a minor  release of My Esri this Thursday October 22nd, at 5pm (PST). Please see the below enhancements that will be included.   Thanks,   Josh     5.22 Release Items     Licensing   When licensing portal under an Annual Developer Subscription, user type values can now be modified and new extensions are available (Parcel Fabric and Utility Network)   Downloads   Download terms and conditions click through prompt has been added to the request media workflow. ... View more

All,   We will be moving forward with a new release of My Esri this Wednesday October 7th, at 5pm (PST). Please see the below enhancements and fixes that will be included.   Thanks,   Josh   5.21 Release Items   Support   The authorized caller confirmation email has been updated to include better instruction as well as the users call-in ID. An issue was reported where technical support cases were being submitted under a different organization than the one the user had selected. The cause was narrowed down to where an authorized caller had two windows or tabs opened in the same browsers with different organizations selected. A fix has been added during the request case process where the system will recognize if the customer numbers differ and prompt an option to continue or abandon the form.   Training   The Training page in My Esri has a new look. We've added an Overview page, which is intended to help all users, but particularly those new to Esri when locating training resources on Esri's Training website.   Reports   A bug was found for reports that had multiple columns that required scrolling horizontally. When scrolling to the right and trying to filter from the column heading, it immediately scrolled back to the left. This issue has been resolved.   ... View more

All,   We will be moving forward with a new release of My Esri this Wednesday September 16th, at 5pm (PST). Please see the below enhancements and fixes that will be included.   Thanks,   Josh     5.20 Release Items     General   We've added links to a new panel on the Dashboard for the most-requested items on My Esri. This will help new My Esri users easily find the resources they are looking for. These links will send you directly to pages such as Downloads, Authorizations, Manage Store Purchases, and Renew Maintenance if applicable.    Downloads   When accessing software downloads on My Esri, a Esri Master Agreement license click-through pop-up window has been added that requires the customer click to accept the terms of the agreement before they can download the software.  The click-through is only required once per user per software product version downloaded. In other words, a user will only need to click to accept once per software product version, and will not have to click to accept on any subsequent download for the same software product version. To help decrease the amount of initial selections on the downloads page, the non-product side navigation options have been removed. Once a product group is selected, these option groups are still shown to help users choose the preferred download. A common question was added for PostgreSQL for Downloads.   Licensing   A function update was accomplished with Portal for ArcGIS licensing to minimize timeouts while generating license files.   Reports   An update was made to the title of a licensing report to decrease confusion. The Pro Licensing Files report is now titled Portal Licensing Files. This report shows information pertaining to any ArcGIS Enterprise Portal license file created. Support   An issue has been resolved where if an organization wasn't associated with a duplicate bug, the user encountered an error.   ... View more

All, We will be moving forward with a new version of My Esri tonight,  Wednesday August 26th, at 5pm (PST).  Please see the below enhancements and fixes that will be included. Thanks, Josh   5.19 Release Items Licensing A new ArcGIS Enterprise Named Users page has been added for users to see allocated and available Portal (10.7 and higher) named user license counts. Updated the 'Explain' and 'Information' links in the License Esri Products workflow for ArcGIS Enterprise > Portal for ArcGIS to reflect current version content. Reports An issue has been resolved on the authorization activity report where the data filter was one day off.  Manage Authorized Callers Tags that are assigned to the User list are now also visible on the Manage Authorized Callers page. Ask a Question The Ask a Question form has been updated to include further guidance for users on the when this service channel should be used versus technical support channels. Support An issue has been resolved where attachments were not being added to cases within the customer relationship management system for analysts to view. ... View more