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(88 Posts)
JoshBeaton
Esri Regular Contributor

All,

 

We will be moving forward with a release of My Esri this Wednesday April 29th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 5.13 My Esri Release Items

 

 Licensing

 

  • Moving forward, Streetmap Premium and Business Analyst license files (SDLIC) will be available on My Esri.
  • The Recover Lost Licenses workflow has been updated to show licenses that have already been returned through the Software Activation Wizard as ineligible for return.
  • Pagination now works on the authorization details page.

 

General

 

  • The Dutch language has been added back to My Esri.

 

Support

 

  • The issue has been fixed regarding contact information. When the maximum limit was reached for Standard entitlements, My Esri displayed the wrong contact information.
  • The issue has been fixed regarding organizations with unlimited Premium calls. The Request Case form was defaulting to Standard instead of Premium for these organizations. The form will continue to default to Standard where the organization has a block of calls for Premium.

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JoshBeaton
Esri Regular Contributor

All,

 

We will be moving forward with a release of My Esri this Wednesday April 15th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 5.12 My Esri Release Items

 

Support

 

  • For premium entitled organizations that have a block premium support calls , the request case option will now default to standard instead of premium.

 

Licensing

 

  • The Recover Lost Licenses tool has been updated to give users a better description when a license isn't eligible for return.
  • Fixed an issue where when a user selects the 'Ungroup licenses by authorization number' option in the License Esri Products workflow and it does not return a list of entitled products.
  • A limitation has been set for the number of authorizations that can be entered in the Convert ArcGIS Pro Named User Licenses workflow to ensure successful implementation.
  • Additional explanatory text has been added to the License Esri Products workflow for the Portal for ArcGIS licenses at 10.7 and greater.
  • Explanatory text has been added next to the 'Cloud Instance ID' field in the License Esri Products workflow.

 

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JoshBeaton
Esri Regular Contributor

All,

 

We will be moving forward with a release of My Esri this Thursday March 12th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

My Esri Release

Store Purchase Renewals

 

  • For those who have made purchases on the Esri Store, the renewal process from My Esri has been updated. The renewal tools have been put in one place, on a new page called Manage Store Purchases. Also, you can now turn on autorenewal for ArcGIS Personal Use and ArcGIS Student Use.

 

ArcGIS Online Information

 

  • Added filters for Activated and Not activated subscriptions to better manage subscriptions.

 

Licensing

 

  • Fixed an issue where the user had to select the 'Environment' link on term licenses prior to being able to add term dates.

 

  • Updated the License Files list to include a concatenated list of all license types in the file.

 

Manage Users

 

  • An authorized caller label has been added to the user easily identify authorized callers.

 

Profile

 

  • If a language is not set on your profile, you will be prompted to provide this information the next time you sign in with your Esri Account (ArcGIS Online Account). Before, My Esri defaulted to English for both the site and its emails if the language was not set.

 

Support

 

  • For support cases, the issue where part of the page was being clipped off when printing Case Details has been fixed.

 

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JoshBeaton
Esri Regular Contributor

All,

 

We will be moving forward with an exciting release of My Esri this evening Wednesday February 19th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 My Esri Release Items

 

General

 

  • With the list of functionality on the licensing tab growing, the side navigation has been updated to better highlight the newer tools (tags, configuration, recover lost license), and emphasize the License Esri Products workflow.

 

Manage Users

 

  • When inviting a user to join an organization, the option to add then as an authorized caller is now available.
  • When a user's access to My Esri is limited with a time range, they will now see a message 30 days before their access will end. The message lets them know who to contact if they want to extend their access. They can dismiss the message, but it will reappear after they sign in again in a new browser session.
  • The issue where the User Permissions Grid could not be exported has been resolved.

 

Licensing

 

  • Added a button on the License Esri Products page to use a License File Configuration.
  • Added a form to the Convert ArcGIS Pro Named User Licenses for users to request to convert back to named users.
  • Fixed an issue where notes were being removed in Authorization Numbers Details.
  • Grouped duplicate items in ArcGIS Pro license files so they do not show as duplicates when installing the file.

 

Transactions

 

  • Updated the Renew Maintenance Quotes page to exclude quotes where materials are marked as not eligible for online renewal.

 

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TomLutz
Esri Contributor

We will be moving forward with a release of My Esri on Wednesday, January 29th, at 5 pm (PST). Please see the below key enhancements and fixes that will be included.

 

5.9 My Esri Release Items

 

General

  • My Esri is moving to the shared ArcGIS sign-in page to create a consistent experience for users
  • Improved the user experience when switching organizations
  • Updated user requests to preselect the permissions that were requested

 

Licensing

  • Added a View ArcGIS Online Information page
  • Added new filters to the View License Summary and View Authorizations Details pages
  • Updated the licensing rules surrounding ArcGIS Indoors in the License Esri Products workflow

 

Developers

  • Updated the Developer Subscription page to Enter Developer Code and updated the instructions for users on the page
  • Updated the Send Developer Subscription Code email to automatically subscribe the user
  • Updated the Manage Developer Subscriptions page to only allow users with administrator permissions to connect users to their organizations

 

Reports

  • Added the email address a file was sent to in the Licensing Files report
  • Added quantities for each line item in the Pro Licensing Files report

 

Support

  • Resolved an issue when a user cancels and then opts to stay on the Request Case form they are not allowed to proceed

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JoshBeaton
Esri Regular Contributor

Happy New Year All,

We will be moving forward with a minor release of My Esri on Wednesday January 8th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

Thanks,

 

Josh

5.8 My Esri Release Items

 

 

Manage Users

 

  • Resolved the issue where a filtered user list was unable to be exported.
  • Resolved the issue where user tags were not being assigned when inviting users to My Esri.
  • When managing an existing user's permissions, there is now an option to assign an authorized caller entitlement.

 

Licensing

 

  • Fixed the export issue with the Excel output in the Manage License File page for Developers.
  • The time out issue when trying to Recover a Lost License has been resolved.

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JoshBeaton
Esri Regular Contributor

All,

We will be moving forward with a release of My Esri on Tuesday December 17th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

Thanks,

 

Josh

My Esri Release Items

 

General

 

  • My Esri is now available in Ukrainian.

 

Licensing

 

  • ArcGIS Online information has been added to the Licensing page. This includes subscription ID, total remaining credits, activation date, renewal date, total members, available members, members per user type and add-on licenses.
  • For the License Esri Products workflow, the 'Ungroup Products by Authorization Number' has been updated to with an (optional) label to let users know they are not required to check the box. A Common Question has also been added explaining what the 'Ungroup Products by Authorization Number' means.
  • The link in the License Esri Products workflow that says 'What are add-on user type extensions and extensions bundles?' has been updated to 'What are add-on user type extensions?'
  • The License Esri Products workflow has been updated to make the Phone Number and State/Province fields required in the End User Information step.

 

Request Permissions

 

  • The request permission form has been updated to show a checkbox list of available My Esri permissions for a user to choose from. This helps the user select the correct permissions as well as the receiving administrator process the request as it will be pre-selected. 

  

Developer

 

  • The issue has been resolved where a user connected to one developer subscription was getting a permissions error when trying to access License File details.

 

Support

 

  • For authorized callers, the ability to add notes to closed cases has been disabled. If there is additional information, the workflow is to contact the analyst via phone/email, or request a new case.

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TomLutz
Esri Contributor

We will be moving forward with a release of My Esri on Thursday December 5th, at 5pm (PST). Please see the below key enhancements and fixes that will be included. 

 

5.6 My Esri Release Items

 

Licensing

 

  • Added a common question for user type extensions.
  • Added links to common questions in the License Esri Products workflow for ArcGIS Desktop, Pro, and Enterprise explaining the different license levels for each.
  • Added a simplified landing page for users to get the downloads associated with a license file they have received.

 

Support

 

  • Updated the text for Additional and On Behalf of Contacts.
  • Fixed an issue where Authorized caller counts did not match.
  • Fixed an issue where Bug counts on the Overview page were different than the counts on the Bugs page.

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JoshBeaton
Esri Regular Contributor

All,

 

We will be moving forward with a release of My Esri on Thursday November 21st, at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

5.5 My Esri Release Items

 

General

 

  • Updated the Dashboard on My Esri to highlight videos, announcements, and GeoNet blogs.
  • Updated the My Esri Welcome Landing Page to help users access and request permissions to their organization easier.

 

Licensing

 

  • Updated the License Esri Products workflow to handle errors in creation and cancellation of files better.
  • Updated the License Esri Products workflow to limit the total for the address field to 100 characters.
  • Added license file tags to the Authorizations Activity report.
  • Updated license files for ArcGIS Server to include the generator version.
  • Updated the Manage License Files page for Pro and Portal licenses to remove the extra label.
  • Added a common question explaining the license levels for Desktop and Enterprise.

 

Support

 

  • Bugs and Enhancements are now separated on the overview page.
  • The Bugs page has been renamed to 'Bugs and Enhancements' and better distinguishes between the two categories through the addition of filtering.

 

 

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JoshBeaton
Esri Regular Contributor

All,

 

We will be moving forward with a release of My Esri on Wednesday November 6th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

5.4 My Esri Release Items

 

General

 

  • A 'Contact My Administrator' button is now available on all pages within the My Organizations tab.

 

Licensing

 

  • The issue where Authorization notes were not updating it to the PDF output in the Authorizations report has been resolved.
  • Duplicate line items showing on the Pro Licensing Files report have been fixed.
  • The issue where license file status's weren't updating when activated through Secure Site Operations has been resolved.
  • Resolved the issue where the State/Province error label was incorrect in the Request Media workflow.

 

Customer Service

 

  • An Overview page has been added for Customer Service cases.
  • The issue has been resolved where after a user accepted the My Esri invitation token, they were unable to see their Customer Service Cases.

 

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