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(87 Posts)
Esri Contributor

My Esri makes it easy to keep track of your Esri store Personal and Student use purchases. You can renew these purchases and set up auto renewals directly in My Esri by going to the Transactions tab.

This will take you to your organization’s Transactions Overview page where you will see ‘Renewals’ in the left navigation list.

By clicking on ‘Renew Store Purchases’ you will see any licenses that are available to renew. Follow the prompts to complete your license renewal.

If you click on ‘Manage Auto Renewals’ you can update the Auto Renewal option for your products.

When you have the Auto Renewal option turned to ‘No’ the license is then changed to ‘manual renewal’ and removed from the Manage Auto Renewals tab. You will then be able to renew that purchase from the ‘Renew Store Purchases’ tab.

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Esri Contributor

Need to renew your maintenance? Want to take care of it right now? Well, with the right permissions you can now do that through My Esri. (See this blog post for information about My Esri permissions - https://community.esri.com/community/my-esri/blog/2018/08/23/permissions-101-what-they-are-and-why-y...)

To see if you have a quote that is eligible to be renewed through My Esri check out your Transactions tab. You’ll see a number next to it indicating you have a transaction available.

Click on the tab and check out the Renew Maintenance Quotes link on the left navigation bar, it will show a number indicating you have a quote to renew.

Click on the link and you’ll see your quote with a Renew My Maintenance button next to it.

This button will take you through the process of generating your maintenance order, providing a method of payment, and completing the transaction. You’re all set!

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Esri Contributor

Keeping your software current in maintenance is the best way to access technical support, keep your software at the latest version, and gain access to other perks that are available with your Esri software license. For more information on the benefits included please visit the Esri Maintenance Program page - https://www.esri.com/en-us/arcgis/products/maintenance.

On My Esri keeping track and up-to-date on your maintenance is simple. After signing in to the Dashboard click on the ‘My Organizations’ tab.

This will take you to your organization’s overview page. From the Overview page click on ‘Transactions’.

This will bring you to the Transactions overview page where you can find a link to the maintenance quotes for your organization.

After clicking the ‘Maintenance Quotes’ button you will see a list of all your quotes.

From here you can see if your quote is still valid, the maintenance term, and the status of your quote. You will also see a ‘Details’ button where you can get more information on the quote.

From here you can request a copy of your quote be emailed to you or you can submit any questions or changes to your quote.

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