Latest Contributions by CraigGillgrass

Ming, Workforce does not provide a way to copy or use an existing project as a template during creation of another Workforce Project.  The ability to use an existing assignments feature service as a template when creating a new project is in our backlog to consider for a future release; the purpose would be to copy over the Assignment Types. Are there are other properties you're interested in having copied during creation? Craig ... View more

Jack, The Workforce web application uses the Geocoder that is listed first in your org settings. From reading your question; you never want Workforce to use the World Geocoder, you always want it to use customer name from that you're setting with the "Search By Layer" option.  We don't support this configuration at this time. One option is build a locator for your customer data and use that as the default Geocoder for your org.  If these solutions don't work, I'd like to speak to you to dig into your configuration so we can look at what we can do to support your workflow. thanks, Craig ... View more

Hi Kevin, The Inspectors that work in 5 different crews; do they work in 1 crew at a time?  Or, are they assigned to multiple crews and can change throughout the day? My other question is; who should be recorded as having done the work?  The crew or the inspector? Craig ... View more

Hi David, Just a reminder that both the iOS and web applications of Workforce are released and supported - if you run into issues such as being unable to open projects or sign in to Workforce; you can contact Technical Support - it will generally be the fastest way to resolve your issue. The issue that Frank mentioned in his original post is related to Android which, for the time being, is still in Beta. Craig ... View more

Frank, can you confirm a few things: - Which version of Workforce you are using? - Are you participating in the project as a worker? Craig ... View more

Chris, I'm not able to reproduce this; I get a result when I search for that address, I also see a pin on the map in Workforce. I think to dig into this further, I'd need admin access to your organization.  If you're ok with proceeding, message me directly.  Otherwise, your best option is to contact Technical Support. Craig ... View more

Chris, I can search for locations and POIs.  Can you provide some examples of what you're trying to search for? thanks ... View more

Hi Chris, No, adding a Locator to Navigator wouldn't have any affect on Workforce. I've double checked and, even if you don't have a locator defined for your organization, we should still use the default Esri locator. Can you invite me to this project as a Dispatcher so I can take a look? thanks, ... View more

We released an update to Workforce earlier this week which contained a fix for this issue. If anyone is still seeing an issue, please contact me. Craig ... View more

Hi Cecile, Glad that was able to resolve your issue. I would recommend that you create a copy of the Dispatcher map for use in Ops Dashboard.  That would allow you to create a very specific web map that is tailored to Ops Dashboard and still have the Dispatcher web map for use in Workforce.  That is the recommendation for using Workforce with Dashboard and many of our other users have been successful in following that recommendation. If you have any other question, let me know. Craig ... View more

Hi Cecile, We've taken a look at the project and it seems that the Assignments layer is missing from the Dispatcher web map.  I see that you have multiple copies of the layer in the map; but none that reference the original feature layer in the feature service.  I suggest adding the layer back and saving the web map; that should correct the issue.  If it doesn't, please let me know. There's a lot of copies of the assignments layer in the web map - can you go into any details on why you have those copies and what problem they're helping you solve?  thanks, Craig ... View more

Hello, I'm sorry that you're experiencing some problems following the update, we haven't received any other reports with problems displaying assignments.  A few questions: - Can your workers still still assignments in the mobile app? - Is it possible to invite me to your project as a Dispatcher so I can take a look at this? thank you, Craig ... View more

Hi Chris, A couple questions so we can try and track down what is happening: - What happens when you search for the same address in the ArcGIS Online map viewer? - Do you have a locator configured for your organization? Craig ... View more

thanks Rickey ... View more