Latest Contributions by CraigGillgrass

Hi Craig, I've checked with the Collector team and we don't recall hearing this issue come up before.  The best way to approach this is to contact Tech Support so they can trouble shoot the issue.  They will probably ask you to confirm if this happens with all web maps or just a single web map.  If you'd like to send me the Incident Number so we can track it's progress, feel free to DM me. Craig ... View more

Hi Laura, thanks for your question. Workforce does not currently support an offline mode; but that is in our roadmap to support.  We are targeting the second half of this year. If a user looses network / wifi connection while using the Workforce app; they will still have access to their assignments in a read-only manner, until they establish their network / wifi connection. Craig ... View more

Darryl, ok, that helps to identify the issue you're seeing. You need to update Collector; a little further down in the the FAQ it lists that Collector 10.4.1 or later on Android is needed. Give that a try and let me know if you're still having a problem with launching Collector. ... View more

Hi Darryl, couple questions: - What release of Workforce do you have on your device? - What release of Collector do you have on your device? - Have you configured an app integration through the Workforce web app for your project?  Guidelines for doing that are in this FAQ in our doc: FAQs for project owners—Workforce for ArcGIS | ArcGIS  ... View more

Hello, and thank you for your interest in Workforce. Workforce does not have the ability to alert either the Worker or Dispatcher when the Due Date/Time for an assignment is reached. I've added this as a request to our backlog with general requirements. Craig ... View more

Devra, If the goal is to use Workforce; I think you best choice is to use named user thumbnails that identify the worker. That would fall inline with the ability we've added in Workforce to better identify the worker using their thumbnail. Unfortunately, labels will not work for this due to how we're displaying the workers on the web map. ... View more

Hi Devra, It really depends on the purpose behind distinguishing workers/employees based on their organization or some other attribute.  Do you need to do this as part of the Dispatcher's workflow for assigning new work assignments?  Or, is it for other members in the organization to view the workers location along with their organization.  Are you able to go into a little more detail on that Devra? The Workforce web app does not honor the symbology applied to the Workers layer in the web map; we override for the purposes of providing an experience where the Dispatcher can easily view the Workers thumbnail and position when hovering over the Worker in the list.  The Workforce mobile app will honor the symbology change. Craig ... View more

Hi Devra, thanks for your question. I'd like to make sure I understand your question, please let me know if this summary is correct.  You would like to change the symbology used for the Workers layer to symbolize based on an attribute other than Status, is that correct?  Do you want this symbology to be reflected in both the web and mobile apps? Craig ... View more

Hello Angel, We do not have any plans to add the ID field to the Assignment list in the Workforce web app.   We do provide the ability to search on the ID field using the Filter text box at the top of the list; this will allow you to easily the find the assignment based on the ID. Craig ... View more

Hi Ala, Workforce will only list Survey123 forms that are shared with a Group to which you have access.  As Carmel points out, the easiest way to do this is to share the Survey123 form with the Workforce Project group. We will be changing this in our next release coming out in the new few weeks; we will display forms shared with the Organization. Craig ... View more

Hi Dakota, While Workforce does not provide the ability to delete or archive assignments, we do provide a set of Python scripts that demonstrates how to automate this: GitHub - Esri/workforce-scripts: A set of scripts to help administer Workforce projects.  We are looking at how to best incorporate this capability into Workforce or ArcGIS, but that is not part of the short term roadmap. Craig ... View more

Ming, Workforce does not provide a way to copy or use an existing project as a template during creation of another Workforce Project.  The ability to use an existing assignments feature service as a template when creating a new project is in our backlog to consider for a future release; the purpose would be to copy over the Assignment Types. Are there are other properties you're interested in having copied during creation? Craig ... View more

Jack, The Workforce web application uses the Geocoder that is listed first in your org settings. From reading your question; you never want Workforce to use the World Geocoder, you always want it to use customer name from that you're setting with the "Search By Layer" option.  We don't support this configuration at this time. One option is build a locator for your customer data and use that as the default Geocoder for your org.  If these solutions don't work, I'd like to speak to you to dig into your configuration so we can look at what we can do to support your workflow. thanks, Craig ... View more

Hi Kevin, The Inspectors that work in 5 different crews; do they work in 1 crew at a time?  Or, are they assigned to multiple crews and can change throughout the day? My other question is; who should be recorded as having done the work?  The crew or the inspector? Craig ... View more