Latest Contributions by CraigGillgrass

Jake, While we have gotten a report on an issue related to Workforce that coincided with the Online update; it did not deal with timeouts.  We haven't gotten any other reports of timeout issues after the 4.4 update. I appreciate the extra information - please make sure this makes its way to Tech Support so they can follow-up - they are your best resource on this. Craig ... View more

David, You should be able to invite one of my named users in ArcGIS Online.  In the Users tab for the Workforce project, uncheck the check box under the User dropdown.  Then search for my name. Craig ... View more

Hi Jake, Can I ask that you contact Tech Support on this issue?  There were updates to ArcGIS Online last night; I don't know if the issue you are seeing is due to those updates; but Tech Support is your best resource to try and track this down. Craig ... View more

David, It looks like you're using the Android app.  Do you have access to an iOS device?  If so, can you test what happens with the iOS version? There could be a number of reasons for the layers not appearing; are they secured layers?  Can you add me to the project so I can take a look at it? Craig ... View more

Jamie, this is great feedback and a nice use case for us to add this ability. I've added it to our backlog.  Thanks for providing this. Craig ... View more

Cecile, I determined what the problem is; the Location Tracks layer must be in the Worker web map; this is the feature service called "location_histoire".  At Beta 0.2.1 for Android; the app expects that layer to be present in the Worker web map.  If you add that layer back to the map (it can be turned off), the project should open correctly. Craig ... View more

Hi Cecile, I can reproduce the issue using 0.2.1 Beta.  I can also confirm that it is fixed in our recent builds; I'm working on identifying what has changed. Craig ... View more

Hi Cecile, Which Beta of Workforce on Android are you using? Can you add my named user to the project as a worker so I can take a look?  You can do this by unchecking "Only search for users in my organization." on the Users tab. Craig ... View more

Hi David, Are you able to open the project on the mobile app?  If not, what error do you see when you open the project? Craig ... View more

Hi Jamie,  Thanks for replying with this extra information. I agree that being able to pass the Address from the Workforce Assignment to Survey123 will be very helpful.  This is something we will handle when we add support for passing the Work Order ID. In Ismael's response, he mentioned being able to pass the Location; he was referring to the Location text field that can be used to store the Address information about the assignment location.  When we add support for passing the Work Order ID field; we will also add support for passing the Location text field. One question for you; is a single Location/Address field sufficient?  Or, do you need more than 1? Craig ... View more

Hi Cecile. Ok, I'm guessing the issue is that the worker you want to remove still has assignments associated with them; in another state; such as Completed or Declined. Here's what I suggest; it will require some work in ArcGIS Online: Open the Workers web map in ArcGIS Online Open the Workers layer and find the record for the named user you removed and copy/write down the ObjectID of the record Apply a filter on the assignments layer where WorkerID = the ObjectID you copied in the previous step. This will indicate if the Worker is associated with any assignments You'll need to change the WorkerID to another worker; depending on the number of assignments; you can either do this manually or use the Calculator. If this doesn't work or you have questions on it; please let me know. We are working on a better solution to handle workers that need to be removed from the project who are still associated with assignments. Craig ... View more

Hi Jamie, I wanted to follow-up and ask if you could provide more information on the 2nd request: Add custom fields to the assignment layer and have the ability to pass the values of those fields to survey123? Can you provide some information on what those fields are and what information you would like to add to assignments? thanks, Craig ... View more

Hi Elliott, Thanks for your request on Workforce; there is no way to do this currently, but it is something we have in our backlog.  Can you provide some information on how you'd like to control when the assignments appear on the Inspectors device?  Is this controlled by the Dispatcher and does the time period apply for all Inspectors?  Or, is it something controlled by each Inspector? thanks, Craig ... View more

Hello Cecile, If I understand your issue correctly; you have a named user in your project that has assignments assigned to them. These assignments have not been started (not completed). You need to remove this named user from the project and delete the named user from your organization. We have a Tip in our doc that covers most of what you need to do: Tips for project owners—Workforce for ArcGIS | ArcGIS  Once you've re-assigned all the work assignments assigned to the named user you want to remove; the Remove/Delete command should become enabled on the Users tab in the configuration page for your project.  You can now safely remove the named user from the Project. If you're unable to use these steps; please let me know what you're seeing so I can look into it further. thanks, Craig ... View more