Latest Contributions by JuliaGuard

Ever wonder where the Support Analyst you are speaking with is from? Or what their journey to Esri entailed? Last year I had the pleasure of working with a few Support analysts to gather migration data from willing participants in order to create a map that reflects the diversity and spatial journey of Support Services staff as they made their way to Esri. Data for this project was collected using GeoForm, processed in ArcMap using Spatial Analysis Tools and rendered in ArcGIS Pro. Cool fact: the "lines" you see on the map are actually very small polygons created with the Buffer tool from the original line dataset; we did this to create the rainbow-looking symbology. This map, on the other hand, shows the same data using a different approach. Support Services has main offices in both Redlands and Charlotte, so we separated the data display by region and then used a flow mapping technique to concentrate the patterns of high traffic. Inspired? You can show off the origin stories of your organization too; all you need is a little planning and some help from ArcGIS! See attachments to download a full size PDF of the maps above. ... View more

How to Escalate a Defect | Support Services Blog ... View more

Tips for disconnected editing with Collector for ArcGIS | Support Services Blog ... View more

Interested in deploying a person or crew of workers to edit your authoritative geographic data in the field without needing a connection to the internet? We are too! Collector for ArcGIS is the perfect client for you if your mobile phone or tablet is an iOS, Android, or Windows device. Collector for ArcGIS is a lightweight native application that makes offline field collection possible with an easy-to-use interface. While usage of the application is simple, there are several deployment options available which can make getting the initial grasp of Collector for ArcGIS somewhat complicated. Below is a list of some helpful tips and tricks to get you offline as quickly and as smoothly as possible.1. Collector for ArcGIS requires a unique identity. Collector for ArcGIS requires authentication from a 'named user' account within your ArcGIS Online organization or Portal for ArcGIS.. The number of users is determined by the license level of your subscription. Administrators can invite additional users to the organization, or groups can be leveraged to share maps with users from other organizations. To purchase additional users, contact Esri Customer Services or your Account Manager.Tip:  You cannot use a public account to license Collector for ArcGIS.2. Collector for ArcGIS is dependent on a pre-configured web map. Although you can download the application directly from the App Store, you will not be able to start using the application until a map is authored that contains at least one editing-enabled feature service. If you are the author of the map, it is best to get started by creating a web map in either ArcGIS Online or Portal for ArcGIS.Tip: If it's your first time creating a web map for use with Collector for ArcGIS, familiarize yourself with the following tutorials.3. The web map must be configured for offline use.Services hosted by ArcGIS Online or Portal for ArcGIS: Feature: 'Sync' operation enabled Tile: Export Tile/Offline mode enabled Services hosted by ArcGIS Server: Feature: Stored in an Enterprise Geodatabase, GlobalIDs added, Versioning or Archiving enabled Tile: Export Tile operation enabled Tip: To download a web map for offline use, ALL layers in the web map must be confirmed with the sync operation enabled.Trick: In ArcGIS Online or Portal for ArcGIS, you can check your web map for offline use by navigating to the Item Details page of the web map. Additionally, you can check on your device for the option to Download (Android or Windows) or a cloud icon (iOS). 4. Synchronize as often as possible. Frequent synchronization reduces the amount of data that gets pushed back to the server at once, which reduces the chance of a synchronization failing.Tip: If you are using ArcGIS for Server and need to synchronize large amounts of data, consider increasing the upload size, which by default is set to 2 GB. You may also need to increase the upload size of your web server to accommodate large synchronizations.5. Use the strongest network connection available. Public WiFi, for example, is not a best practice for synchronizing because you cannot trust the source; the network bandwidth or restrictions may not be capable of processing the request. If possible,  synchronize when connected to a trusted source, like the internal WiFi of your organization. Collector for ArcGIS sends 2 MB bundles of data at a time during the synchronization process, so the strength of the network connection becomes more important as the size of the data increases.Tip: If your offline data fails to synchronize successfully the first time, test it again using a different network.Trick: You can configure Collector for ArcGIS to only push edits up to the server when you synchronize, and to not pull down edits made by others while you are offline. This reduces the amount of data transferred, making it faster to share your changes and save on data transfer costs from cellular networks. If the edits being made by others are important to you, leave 'Push Only' synchronization disabled. 6. Consider the data. Simply put: the more data, the slower the performance. That being said, sometimes performance decreases are less obvious than just the number of features in the data. For example, the number of fields, relationship classes, the projection, and the visibility scale can all affect performance. If you are looking to improve performance, you can hide fields, ensure the projection of the data matches the basemap, and set a reasonable visibility scale on the data or within the web map. Tip: Keep in mind the number and size of photo attachments that you are collecting. Photo attachments cause the data to expand due to the size of each respective photo. When synchronizing many photos, it is especially important to have a strong network connection.Trick: You can limit the size of photos that you attach to features within Collector for ArcGIS on the Settings page.Tip: The next release of Collector will support new offline settings that authors can adjust in ArcGIS Online on the item properties pages of their web maps. These settings will allow map authors to specify what types of information field workers retrieve from the server for both editable and read-only layers. As a result, workers can sync less data, which can decrease the risk of sync failure.7. Test before deploying to the field! Create a sample web map and try collecting data and synchronizing the edits before taking the map into production. Collector for ArcGIS is supported on iOS, Android, and Windows; you may find that an issue is specific to the hardware or to the operating system of your mobile device. If you are unable to synchronize from your sample map, please contact Esri Technical Support.Related information: Collector Disconnected Editing and Sync Blog Prepare data for offline use Offline maps and versioned data Julia G. - Server Support Analyst ... View more

https://www.livingcities.org/blog/984-hackathon-reflections-from-long-beach-innovation-week ... View more

http://proceedings.esri.com/library/userconf/proc15/tech-workshops/tw_1002-157.pdf ... View more

44743 - ERROR 001785: Unable to connect to the database used for scene caches (Unidentified Error) ... View more

44757 - ERROR 001784: Unable to connect to the database used for scene caches (unauthorized) ... View more

44819 - The map failed to download. Invalid URL ... View more

44930 - The map failed to download. Failed to create replica ... View more

Supporting the First Esri Intern Hackathon | Support Services Blog ... View more

On the weekend of August 1 st , the Esri summer interns came together to participate in a hackathon hosted in the Esri café. The weekend was designed to encourage innovation through the rapid creation of applications; the event was extremely successful. One of most interesting aspects of the hackathon was watching the diversity within each team harmonize to improve the overall quality of the final products. Each team included at least one developer to write the code and several other members from Marketing, Support Services, Professional Services, and other Esri departments to help with creative design, the use of GIS, and the delivery of the final presentation. Team 'Geothinkers' took 1 st place with the "Map My Friend" application The interns may not have realized it, but they were inspirational to watch; they collaborated beautifully to find a common problem and showcased the functionality of web GIS to solve that problem. Click the link below to see coverage of the weekend through an Esri Story Map: Esri Intern Hackathon 2015 Story Map To assist the interns, four analysts from different teams at Esri Support Services were tasked to answer questions, provide troubleshooting tips, and address software issues encountered along the way. We worked alongside the interns throughout the weekend and were fortunate to collectively experience the challenges and rewards of working with Esri software. We also got a first-hand look at how fearlessly the ‘millennials’ approach the use of GIS and application development. Native-based applications constructed with AppStudio for ArcGIS or the ArcGIS Runtime SDK for Android were the most popular, and the importance of aesthetic design was a highlight. Esri Support Analysts onsite as mentors Overall, the interns reminded us of how exciting it is to stay relevant and of the value of taking a chance with new products or new ways of thinking about our work. AppStudio for ArcGIS, which was released in Spring 2015, is just one of the Esri products teams implemented while creating their apps. The tool allows you to create cross-platform apps in literally minutes (see this video from the Esri Developer’s Summit) and without any background in coding. You can get started with a pre-created template or create your own application from scratch using QML code. In just one weekend, many of the interns went from working with AppStudio for ArcGIS and QML for the first time to mastering the application interface, terminology, and workflows. It was truly inspirational watching the excitement and dedication the interns had towards learning something totally new and presenting their amazing products. While AppStudio is currently still in Beta 3, you can already start creating apps to showcase your own ideas, maps, and data. Click this link for documentation to help you get started. If there is anything this weekend proved, it is that application development is changing rapidly and can be a lot of fun. Esri is working hard to make the process a whole lot easier with the release of AppStudio for ArcGIS. Like the interns, if you take a bit of time to learn something new, you too can produce some amazing results. Just take a look at the apps the interns created in under 12 hours! And, if you need help with AppStudio for ArcGIS or any other Esri products, contact Esri Support Services through a call, chat, or email. We are all very excited about this new product and can't wait to help you get started creating exciting and beautiful new apps!Resources: Contact Esri Technical Support, or learn more about the Esri Internship Program. Julia G. - Server Support AnalystSupriya K. - Geodata Support Analyst ... View more

44588 - Access offline edits from Collector for ArcGIS directly from an Android or iOS device ... View more

44721 - Share As Web Layer command is inactivated (grayed out) when attempting to publish a scene service in ArcGIS Pro ... View more