Latest Contributions by KoryKramer

ArcGIS Pro provides the flexibility to license the application with either the default Named User model, or by converting licenses to Concurrent Use or Single Use. Many organizations that are accustomed to using the concurrent use licensing model for ArcMap have extended that model to license ArcGIS Pro.  With a Concurrent Use license, your machine points to a License Manager Server for license authorization from a shared pool of licenses. You can choose the license level and extensions you want as long as the appropriate license is available. Concurrent Use licensing allows more users to have ArcGIS Pro installed on their machine than the total number of licenses. Simultaneous use of ArcGIS Pro is limited by the number of available licenses in the License Manager Server. Concurrent Use licensing is the same in ArcGIS Pro as it is in ArcMap. As we approach the release of ArcGIS Pro 2.0, organizations using concurrent use licenses or Named User via Portal for ArcGIS will need to upgrade to License Manager 10.5.1 first, before upgrading to Pro 2.0.  For users who currently have a previous version of ArcGIS License Manager and wish to migrate to the latest 10.5.1 version of ArcGIS License Manager, follow the instructions below: 1. Download License Manager 10.5.1       a. Log in to My Esri and go to My Organizations > Downloads.       b. In the Quick Search, type License Manager.       c. ArcGIS License Manager 10.5.1 should be the only result.  Click View Downloads.       d. Make sure to choose the product appropriate for your organization's platform (Windows or Linux). Click Download. 2. Run the License Manager setup from your download 3. Follow the instructions to install the license manager to the desired location. At the end of the installation, ArcGIS License Server Administrator appears. 4. Complete the authorization process and start the license service. If you choose to do this step at a later time, on Windows, you can access License Server Administrator from Start > Programs > ArcGIS > License Manager > License Server Administrator. On Linux, you can run License Server Administrator from the installation location using the following command: <installation_path>/arcgis/license10.5/LSAdmin. The bottom line?  Get your ArcGIS Pro licenses onto a 10.5.1 License Manager before upgrading to ArcGIS Pro 2.0 in order to have a seamless transition! ... View more

Nobody likes to talk about it, but sometimes computers can crash.  Yup, the entire thing just fails and nothing at all can be recovered (if you haven’t backed up your data, go do it now!) Or what if your laptop is stolen, or you flipped your kayak and your machine sank to the bottom of Lake Superior?  You just don’t have it anymore and there is absolutely nothing you can do to get it back. When these types of things happen, any Esri licenses that were authorized on the machine may be lost, too. In the past, an authorized maintenance contact had to call Esri Technical Support to submit a license appeal and recover the lost licenses.  Now, this functionality is built in to My Esri, empowering your organization with self-service functionality and enabling you to get back up and running quickly. I wanted to make sure that our customers are aware of this great new functionality and walk through how you’d go about getting your licenses back in the event of a catastrophic failure or loss as described above – though I really hope that never happens. To perform the following steps, you will either need “Esri Admin” permission or the “Take Licensing Actions” permission. Sensitive information such as machine IDs, license numbers, and other personal information have been replaced with asterisks in the following screenshots. First, log in to My Esri and click the My Organizations tab. Please note that I’m demonstrating the steps in a QA environment and that your experience won’t include the green QA… Click the Licensing tab. This will bring up the Licensing Overview page and if you have the correct permissions, you should see the Recover Lost Licenses option both in the Licensing panel as well as a card. Next, click Recover Lost Licenses. The Recover Lost Licenses screen explains that this is a process to retrieve licenses from a machine that is no longer accessible due to system failure, system loss, or destruction. The License Recovery process requires the signature of the organization’s License Administrator in a Certificate of Destruction. This process is irreversible and should only be used as the absolute last option when all other solutions to rectify the problem have failed. An example of when you would not use the Recover Lost Licenses option is if you can still access the machine and deauthorize the licenses normally. The instructions provided describe how to perform standard license deauthorization: Online deauthorization of licenses for ArcGIS Desktop and ArcGIS Engine Offline deauthorization of licenses for ArcGIS Desktop and ArcGIS Engine Once you’ve determined that it really isn’t feasible to scuba dive to the bottom of Lake Superior to recover your machine (and hence, its licenses), follow the steps outlined below to complete the recovery. Step 1: Find Your Machine To proceed with license recovery, select how you would like to find the machine. There is an option to search by products on the machine or use the machine’s UMN IDs if you know those. Step 2 Option A: Search for machine by product Search for the machine by populating the dropdown boxes. Click Search. We see that the search for ArcGIS Desktop Advanced Concurrent Use licenses for this organization returns five machines. Selecting the machine from which the licenses need to be recovered will take you to Step 3. Option B: Select Machine using the UMN Enter the UMN for the machine and click Search.  Since the UMN by definition is associated with a single machine, you should get only one result in this case, as opposed to searching for a machine by product. Click Select to take you to Step 3. Step 3: Review Selected Machine This step will show you a list of products our records show were activated for the selected machine. After reviewing the selected machine, you have the option to go back if this is not the correct machine or proceed with the license recovery process. Step 4: Accept Terms and Conditions Review and agree to the terms and conditions, and click Next. Step 5: Summary to process License Return This step gives you another opportunity to fully review the selected licenses to return. If the selection is correct, click the “Process Return” button near the bottom of the page. You’ll receive a confirmation screen showing the status of each license return. And that’s it.  You are now able to authorize these licenses on a new, dry machine! In the event that not all licenses are returned successfully, you will be presented with a summary of which licenses were returned and which were not. These should be exceptions; not the norm. In these cases, please work with Esri Customer Service or your local distributor to finalize the recovery process. Kory K. - Customer Advocacy Lead ... View more