Latest Contributions by DerekLaw

Hi @ModyBuchbinder, Apologies for the late reply.  > Can somebody explain what these files are for? I'm not clear, are you asking about the .dat files in the statistics folder for ArcGIS Server, or something else? ... View more

Hi @Royce_Simpson, Apologies for the late reply.  Are you seeing this behavior for just 1x - GIS Server host, or for all of your registered GIS Server hosts? If the former, anything that makes this particular host different from the others? Does it have other software running?   ... View more

This is very similar to this Idea, ArcGIS Monitor- Set Rules for Labels to Automate Labeling- Enhancement https://community.esri.com/t5/arcgis-monitor-ideas/arcgis-monitor-set-rules-for-labels-to-automate/idi-p/1304896  ... View more

Hi @Royce_Simpson, ArcGIS Monitor should report the same CPU host metrics as the CPU performance graph of the host. Can you please share some more details and maybe screenshots of what you're seeing? Which release of ArcGIS Monitor are you using? To confirm, this would be for the same time period/range right? Is this for a Windows or Linux host? Are you only seeing this behavior for a single host, or for all your host machines?    ... View more

Hi @Royce_Simpson, This is really weird behavior that I haven't seen before. Have you tried clearing the web browser cache and restarting the AM Agent service? To hopefully "reset" Monitor. Hope this helps ... View more

UPDATE:  The Monitor Dev team just finished work on the patch for BUG-000177693. It is now in final test certification and we expect it to be available by mid to late August. The underlying cause is related to DNS resolution (e.g., nslookup command) on the network, which is assessed when the ArcGIS Monitor software loads. This can be an issue for network environments without DNS or, in some unique network configurations where these DNS resolution commands fail. We apologize for the inconvenience and thank you for your patience. Hope this helps, ... View more

UPDATE:  The Monitor Dev team just finished work on the patch for BUG-000177693. It is now in final test certification and we expect it to be available by mid to late August. The underlying cause is related to DNS resolution (e.g., nslookup command) on the network, which is assessed when the ArcGIS Monitor software loads. This can be an issue for network environments without DNS or, in some unique network configurations where these DNS resolution commands fail. We apologize for the inconvenience and thank you for your patience. Hope this helps, ... View more

UPDATE:  The Monitor Dev team just finished work on the patch for BUG-000177693. It is now in final test certification and we expect it to be available by mid to late August. The underlying cause is related to DNS resolution (e.g., nslookup command) on the network, which is assessed when the ArcGIS Monitor software loads. This can be an issue for network environments without DNS or, in some unique network configurations where these DNS resolution commands fail. We apologize for the inconvenience and thank you for your patience. Hope this helps, ... View more

Hi @AntonyMundanmanyPaul and @TimothyMichalowskigeosyntec, I'm sorry to hear about your issues with upgrading to ArcGIS Monitor 2025.  We are actively working on addressing BUG-000177693 and plan on releasing a patch. I will post an update when it's available. Hope this helps, ... View more

Hi @AnkitaGawai, Please upgrade to a more current release of ArcGIS Monitor, as v 2023.3.1 is in mature support per the Monitor product life cycle.  Many bugs with metric reporting were fixed in the Monitor 2024.x releases, but I recommend that you upgrade to Monitor 2025. Be advised that AM Agents are now required to be installed on hosts where you want to collect data from, starting with the Monitor 2024 release.  Hope this helps, ... View more

Hi @ModyBuchbinder, Can you please check if your ArcGIS Monitor license file expired? When it expires, Monitor continues to work but stops collecting data. Hope this helps, ... View more

Hi @KjellTimalm and @IM_DSHS, Something to try and troubleshoot this issue, can you please check and ensure that the ArcGIS Monitor service account has the appropriate permissions for the ArcGIS Monitor installation folder? This location, C:\Program Files\ArcGIS\Monitor Then restart the AM Server service. Hope this helps, ... View more

Hi @LorenzMeyer1, > Should I open a premium support ticket for us to track the issue? Yes, please do. It's always helpful to collect information and data on issues. Thank you in advance. ... View more

FYI, a recording of the webinar and some Q&As have been shared in this blog,   Video: ArcGIS Monitor User Group meeting #3 - Troubleshooting Strategies ... View more

Hi @AnasKanaan, > "warning","message":  "The database is not ready, Database schema not up to date", Can you please check and ensure that the ArcGIS Monitor service account has the appropriate permissions for the ArcGIS Monitor installation folder? This location, C:\Program Files\ArcGIS\Monitor Hope this helps, ... View more