The new Support website provides a variety of tools and resources to help you find answers to your questions and solutions for your technical issues. If you are just looking for general help information, the site includes multiple channels to guide you to important reference materials. If you are looking for more specific information related to a certain product and version, the Support's new product pages are designed to only show you the content that is relevant for your ArcGIS deployment.
On the Support home page, the "blue blocks" represent the six product areas that Esri serves, and you can click any of the links in those blocks if you see your product. These same six categories are also accessible from anywhere on the website from the Products drop-down menu in the navigation bar.
If you're not sure where to go, you can click Knowledge Base or Downloads in the gray navigation bar. These pages show a full list of all Esri software products. Clicking the named link of any product takes you to the information page of the latest release of that product.
It's helpful to click on a specific page to get information about only your product, but sometimes you need more. If you want to go deeper, there is a list of drop-down menus for each Product page that can be selected, changed, and reset; they'll automatically take away any results from the list that don't apply to your conditions. If your product version isn't 10.4, simply click the Version drop-down and change this to the version of the product that you're working with.
Still not good enough? There are other tools available for you to use when searching the website. You may see it blurred in the background above, but there are additional filters that can be used to narrow your search. Of course, you can still filter by content type, but we have created new filters for 'Product Categories' and 'Product Sub-Categories,' which match the six product groups above.
These filters may not immediately be available, but once they are, they will become especially useful if you are looking for documentation on a 'niche' product and version, service packs, web help, bug reports ... anything, really.
And yes! Some of the product information that is most important to you is organized such that you don't have to click through links and download PDF files to find the information you need. The blue 'tabs' you see when you choose a product provide direct links to any support information available for your product and version.
If you're working on a specific task, such as building a network or geocoding addresses, or maybe you're just trying to get that feature service up into ArcGIS Online, you may want to try using our Issue Topics index tree, located inside the Solution Finder tool. Its organization is built around what you are trying to do, or what you were doing when you started having problems or needing answers to your questions.
Click one of the drop-downs (see image above) to view the subset of topics available. For example, if you wanted to build a 50-meter buffer around a feature class containing polylines, click "Analysis" ('Buffer' is an analytic tool) and select 'Buffering.'
We hope you enjoy the new redesign of this site. Please contact Support Services by using the Feedback form located at the bottom of the front page, or call us at +1-888-377-4575. Thank you!
Gregory L. - Online Support Resources
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.