Esri Technical Support Blog

Hi I created Apps for different sites situated in different locations  using Portal for Arcgis .All the Apps seem to be working just fine apart from 1 site were I m getting complaints that some published tile  layers are not visible even when turned on in layers tool. 

What could be causing this problem? I asked that the proxy parameters be added to the LAN settings but I m told the problem still persists.

Please help

02/06/2017 Update: Patches have been released for Portal for ArcGIS version 10.3 and 10.4, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x). We appreciate your patience as these patches are being developed.11/23/2016 Update: Patches have been released for ArcGIS Server version 10.3.1 and 10.4.1, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x, 10.3, and 10.4). We appreciate your patience as these patches are being developed.11/10/2016 Update: Patches have been released for Portal for ArcGIS versions 10.3.1 and 10.4.1, which can be found here. We are continuing to develop patches for ArcGIS Server Manager (10.2.x, 10.3.x, and 10.4.x) and Portal for ArcGIS at version 10.2.x, 10.3, and 10.4.

The forthcoming updates to the Firefox, Chrome, and Safari browsers cause errors in some web applications for ArcGIS Server and Portal for ArcGIS when users upload content.The following browser versions are affected:

• Firefox 49 (Release Date: September 20, 2016)
• Chrome 54 (Release Date: October 18, 2016)
• Safari 10 (Release Date: September 20, 2016)

Note: Microsoft Internet Explorer and Microsoft Edge are not affected.The following ArcGIS products are affected:

• ArcGIS Server 10.2.x, 10.3.x, and 10.4.x (patch deployed on 11/14/2016 for ArcGIS Server 10.3.1 and 10.4.1)
• Portal for ArcGIS 10.2.x, 10.3, and 10.4 (patch deployed on 12/16/2016 for Portal for ArcGIS 10.3, 10.3.1, 10.4 and 10.4.1)
• The ArcGIS API for JavaScript (patch deployed on 9/19/2016 for versions 3.11 and above.

The following workflows are affected:Portal for ArcGIS Home Application

• Updating details for any content, such as items within “My Content” or fields within a user profile
• Creating new groups via "Groups" > "Create A Group"
• Uploading content via "My Content" > "Add Item" > "From my computer"
• Uploading content to the Portal for ArcGIS Map Viewer via "Add" > "Add Layer from File"
• Adding attachments when editing features in the Portal for ArcGIS Map Viewer
• Updating thumbnails on any Item Details page or via "My Organization" > "Edit Settings" > "General"
• Updating the banner or background images via "My Organization" > "Edit Settings" > "Home Page"

Below is an example of the error encountered when attempting to upload content in the Portal for ArcGIS home application.ArcGIS Server Manager

• Uploading service definitions (SD) when publishing services
• Uploading SDE database connection files when registering a database as a data store
• Uploading SOE or SOI files when adding extensions
• Uploading KMZ files

Below is an example of the error encountered when attempting to upload an SD in ArcGIS Server Manager.

To resolve these errors, Esri is developing software patches for ArcGIS Server and Portal for ArcGIS. We will keep you informed as the patches become available.

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Thomas E. - User Advocacy

Please be aware that if the recent Oracle Critical Patch Update (CPU) released on October 14th, 2014 is installed on your Oracle database, connecting to the Oracle database will crash ArcGIS.

This issue only affects you if you use Oracle. All versions of ArcGIS are impacted by this CPU.What You Need to Do:

• If you have not yet installed the patch listed above, do not install it, per Esri's recommendation.
• If you have installed the patch listed above, Esri recommends that you roll it back to restore normal operations.

Esri and Oracle are working closely to understand and resolve the problem.For specific details, see Esri Knowledge Base article 43293.

At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, or hardware) that are at the end of their supportability. Additionally, we review our technology to see if any of the newer functionality has superseded older functionality. In either case, we try to give as much advanced notice as possible for any changes in supported platforms or functionality through our Deprecation Plan documents.

Given the pace in the change of technology, we have been fairly conservative in what we deprecate. However, with the update to the Deprecation Plan for ArcGIS 10.1 and 10.2, plus the releases of ArcGIS 10.2.1 and 10.2.2, we have a number of items that need to be deprecated. Many of these changes have been a long time coming (for both platforms and functionality); and we have also noted upcoming plans to give you early notice for software that will eventually be impacted.

Starting at the ArcGIS 10.2.1 update to the Deprecation Plan, the pattern changed from a once-a-year release format to new updates with every release. The Deprecation Plan also expanded to cover apps, mobile, and ArcGIS Runtime SDK products.

Here are some of the major changes:

• There will not be a release of the ArcGIS Runtime SDKs at 10.2.1.
• ArcGIS 10.2.1 will be the last release that supports Microsoft Windows XP and Windows Vista for ArcGIS for Server, ArcGIS for Desktop, ArcGIS Engine, ArcGIS Reader, and Runtime SDK (for Java and WPF).
• ArcGIS 10.2.1 will be the last release that supports Microsoft Windows Server 2003 and Windows Server 2003 R2 for ArcGIS for Server, ArcGIS for Desktop, ArcGIS Engine, ArcGIS Reader, and Runtime SDK (for Java and WPF).
• The ArcGIS 10.2 series of releases (ArcGIS 10.2, 10.2.1, and 10.2.2) will be the last releases that include the ArcSDE command line tools.
• The ArcGIS 10.2 series of releases (ArcGIS 10.2, 10.2.1, and 10.2.2) will be the last releases that include the ArcSDE application server.

For updated information on our deprecation plans, refer to the following link: Deprecation Plan for ArcGIS 10.1 and ArcGIS 10.2. (This deprecation plan is also linked from a technical article in the Esri Support Knowledge Base.)

If you are a customer with an Oracle geodatabase and are planning to upgrade your enterprise geodatabase to ArcGIS 10.2.1, please read the following technical article before you upgrade, as some issues exist that directly impact the upgrading process. If you have any further questions or problems not cited in the technical article, please contact Esri Technical Support.

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John B. - Product Management

With the release of ArcGIS 10.2.1 and its related products, and in response to Microsoft's plan to end support for Windows XP in April 2014, the 10.2.1 release of ArcGIS for Desktop, ArcGIS for Server, ArcGIS Engine, ArcGIS Reader, and Runtime SDK (for Java and WPF) are the last release to support XP and Vista platforms. The Microsoft Windows Server 2003 and 2003 R2 server operating systems will also be unsupported after ArcGIS 10.2.1.

In addition, ArcGIS 10.2.1 now supports Windows 8.1 platforms. Please refer to our updated system requirements page for more information.

If you are searching for information regarding the end of support for Windows XP and Windows Vista, please visit Microsoft's life cycle policy webpage.

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Gregory L. - Online Support Resources

Esri is committed to providing the best possible support for our products. Periodically, it is necessary to deprecate specific functionalities and/or platforms to continue delivering optimal support to our users for the remaining Esri software products.

Please be aware that after December 31, 2013, ArcGIS 9.3 and ArcGIS 9.3.1 (for Desktop and Server) and their extensions will be officially retired. ArcGIS 10.0 will be moved to its Mature Support phase, and 10.1 will move to Extended Support.

What does this mean for users who have ArcGIS 9.3 and 9.3.1 products?

Software Support

• No new patches or hotfixes will be available.
• Esri will not certify any new environment.

Technical Support

• Users will no longer have access to technical support through direct phone, chat, or e-mail request.
• Requests posted through the online Web Form will not be answered. Access to very limited support will be provided in the form of the online support center including knowledge base, supported environment, downloads, and discussion forums.
• Although the online information will remain available to users, this information will not be updated. However, users will be able to browse existing documents.

For more information, refer to the Esri Product Life Cycle Policy and Product Life Cycles, where users can access detailed information for each product. Product and Solution Help for many 9.x versions will also remain accessible through our ArcGIS Resources portal for a period of time.

Please review and familiarize yourself with this information, and if you have any questions, please contact us at Esri Support Services.

Gregory L. - Online Support Services