Technical support - Request case / History: Possibility to insert pictures into text

[DavidVelhartický]

It would be easier to communicate with technical support when possible to insert pictures directly in the message window - like in e-mail. (It is difficult to prepare pictures, numbers in their names, write references to attachements and so on.)

History of my e-mail communication with technical support is written in My Esri TS case history, but there are no pictures from these e-mails neither. Would it be possible to get them into the text, like they came to technical support in the e-mail message?

Thank you

[JonEmch]

Hello there David,

   I have confirmed that we do accept pictures in our email chains. What email provider are you using?

[DrJumaKhudonazarov]

Hello I have trouble making the dashboard live update from survey123 data, I tried all the options can I request customer support to help me? How it works in general?