Technical support - Request case / History: Possibility to insert pictures into text

11-16-2021 06:15 AM
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New Contributor III
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It would be easier to communicate with technical support when possible to insert pictures directly in the message window - like in e-mail. (It is difficult to prepare pictures, numbers in their names, write references to attachements and so on.)

History of my e-mail communication with technical support is written in My Esri TS case history, but there are no pictures from these e-mails neither. Would it be possible to get them into the text, like they came to technical support in the e-mail message?

Thank you

1 Comment
Esri Regular Contributor

Hello there David,

   I have confirmed that we do accept pictures in our email chains. What email provider are you using?