When I get e-mail notification / reply from technical support, there is no information about communication history. Would it be possible to attach thread history into e-mail body?
It's difficult to remember all the history of the thread. Login to My Esri needed and much of clicing to get all the information to understand and reply back. (Even if there are no pictures saved in My Esri TS thread, which were sent in e-mail body previously. => It's needed to keep all single e-mail messages one-by-one in Outlook history to get all informations which were sent during history, searching them, go through, ...)
Thank you
