Screenshots for Better Troubleshooting
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07-08-2014 09:02 AM
We often ask for or receive screenshots from users when they call for help. As the old saying goes, “A picture is worth a thousand words.” When that picture is clear and readable, it is worth even more!
To take a screenshot of a particular error message or window, try using [Alt + PrtScn], then paste it into a Microsoft Word document. It's worth noting this method only captures the window that is active at the time, not the entire desktop area.
The screenshot below was taken using [Alt + PrtScn]. By using this method, the words are easy for the analyst to read.
This second screenshot is of the same error message taken the way most people are used to taking screenshots, using [Ctrl + PrtScn]. As you can see, the text in the screenshot using [Ctrl + PrtScn] is almost impossible to read, as it captures the entire desktop.
Even when the error message is isolated and blown up, it becomes a blurry blob.
Now you are on your way to better screenshots, and together we can find the resolution to your issue quickly!
Don Grogg - Senior Systems Implementation Analyst
To take a screenshot of a particular error message or window, try using [Alt + PrtScn], then paste it into a Microsoft Word document. It's worth noting this method only captures the window that is active at the time, not the entire desktop area.
The screenshot below was taken using [Alt + PrtScn]. By using this method, the words are easy for the analyst to read.
This second screenshot is of the same error message taken the way most people are used to taking screenshots, using [Ctrl + PrtScn]. As you can see, the text in the screenshot using [Ctrl + PrtScn] is almost impossible to read, as it captures the entire desktop.
Even when the error message is isolated and blown up, it becomes a blurry blob.
Now you are on your way to better screenshots, and together we can find the resolution to your issue quickly!
Don Grogg - Senior Systems Implementation Analyst
