ArcGIS Server 10.5.1 Installation Problems

01-31-2018 01:10 PM
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We have attempted several times to configure a server on a virtual machine running the following setup. The server was previously running the same DBMS and OS with ArcGIS Server 10.4 successfully; however, we wanted to upgrade and include Portal. Unfortunately, we have had problems with the upgrade.

  • Microsoft Windows Server 2012 R2 Ver. 6.3.9600
  • IIS Ver. 6.2.9200
  • Microsoft SQL Server 2016
  • ArcGIS Server Enterprise 10.5.1
  • ArcGIS Portal
  • Web adaptors for Portal and Server
  • ArcGIS Datastore

In previous attempts using the Enterprise Builder app, I have opened SSL ports as instructed for 6080, 6443, 7443, and 2443; however, I have since removed bindings in trying to get back to where we were with a simple install of ArcGIS Server.

Currently, IIS has been configured with bindings for ports 80, 6080 and 6443.

For the moment, Windows Firewall is turned off; however, I have set inbound Rules to allow access to the following local ports:

Inbound Rule

Local Ports

ArcGIS Enterprise Setup

80, 6080, 7080, 443, 2443, 6443, 7443, 9876

ArcGIS Server

1098, 4000-4004, 606, 6080, 6099, 6443

ArcGIS Portal

7080, 7443

ArcGIS DataStore

2443, 9876, 29080


I have tried installing using the automated Enterprise Builder application and manually by using the ArcGIS Server for Enterprise installation ISO distribution. In both cases, the software appears to install and configure correctly, but attempts to access the arcgis/manager (or any other related links) through a browser returns 404 errors. IIS is running as indicated by other web services.

In some attempts, it has appeared that the ArcGIS server software is running correctly, because I can see the map REST services in the system services list. Nevertheless, we are unable to access them with the same 404 error results.

I have many years of experience with ESRI products but am not much of a web programmer, so these setup problems are confounding me. There is probably a simple issue which you may have seen previously that is blocking access to the system framework; however, despite many web searches and after many unsuccessful (and some partially successful) attempts, I am at a loss as to what the problem is.

If you need more information about setup, I will be happy to provide it. I appreciate your assistance on this.