*Please read this closely to avoid headaches down the road*
This page describes how to structure, access, and administer the software provided to your team through the Esri Startup Program, which provides a robust software benefits package. It's important to carefully admin and track your order emails, accounts/subscriptions, and usernames. We suggest you invite key staff to My Esri as soon as possible.
There are three important destinations to access and administer your software:
Every team member can have a My Esri account and should be invited to connect to your unique customer number to gain the proper admin rights. Each subscription also results in a unique set of credentials (user types/named users). We recommend using a spreadsheet and recording these credentials for reference. We also recommend organizing your individual team member’s accounts as follows:
Within a few days your team member that applied to the program will receive two emails from firstname.lastname@example.org:
If you or your team members have a prior Esri account, make sure to create new accounts as specified below--it makes life simpler to separate concerns with separate accounts. Before each step, make sure you are logged out of all accounts to avoid confusion. If you have previous accounts with existing content, work with Esri Technical Support to migrate them to your new accounts, or call to troubleshoot these steps.
The following assumes you have access to the Esri Order email and are setting up MyEsri for your team.
The following assumes you have been provisioned a MyEsri account per Step 1 and have appropriate permissions.
The following assumes you have been provisioned a MyEsri account per Step 1 and have access to a Developer Subscription code provided in the Esri Order email.
The following assumes you have access to the ArcGIS Online email and are setting up the umbrella Organization for your team. We recommend you read and reference "Get Started with Administration" documentation.
If you have questions, we suggest you first troubleshoot the issues with Esri Support, you have access to Standard Tech Support via the program. They have back end views into the systems. For more in-depth inquires, please email email@example.com.
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