06/30/10 - We had an overwhelming demand for downloads of ArcGIS 10 today. This exceeded our initial estimate for the number of visits to the Esri Customer Care website (http://customers.esri.com ). Due to the increased traffic, our systems could not meet the expectations of our customers this morning. We acted swiftly to resolve the issue and have since increased the available capacity of the Web site to meet the demand. We apologize for any inconvenience this may have caused you, and we invite you to try downloading again. If you run into any issues, please contact Esri at 1-888-377-4575.
Mike H., Program Manager
User Advocacy Group, Esri Support Services