Latest Contributions by ThomasHervey1

‎03-01-2023

@Amanda__HuberI'm sorry to hear that you're having this issue. With the recent release of ArcGIS Online its possible that certain client applications (possibly beyond ArcGIS Hub) are now handling URL encoding differently from the home application. So that we can better assist you, please open up a ticket with Esri Support Services (ESS) https://support.esri.com/en/other-resources/supportservices who will be able to dedicate attention to your specific issue and workflow. Thanks, Thomas

‎01-19-2023

Thanks for your feedback @Amanda__Huber , The Hub team is actively working on an alternative in the form of a new search view that will display a gallery (with thumbnails) of dynamic results. This is a layout enhancement to the current search view found at <siteURL>/search. Using the Category card, site managers will be able to link to the new search view and apply a category, tag, or group filter. Stay tuned to the Esri blog for a release within the next few months. Ideally this will alleviate the concern around the item limit even though it will require users navigate to a search page. Regarding your specific request, we understand that it is not desirable to embed other tools or find alternative ways to show more than 16 results. I can take this feedback to our team and consider if we increase this limit. For context, in the past we've found that a large gallery (more than 16 results) reduces usability and detracts from other elements on a page especially if an end user is viewing a Hub site on mobile. What is a desirable number of items? How often do you want to show a gallery of more than 16 results?

‎09-30-2022

Hello @AndrewLee4, Thanks for reaching out. I'm sorry to hear that you're seeing a prolonged file generation process for certain formats on certain items. I looked into the examples you've provided and I was able to reproduce the issue but without any obvious causes. Typically in cases where a large feature server (with records in the 10s of thousands or more and complex geometry) is generating a file, it can take a long time, but not over three days. The cause is usually a misconfigured or older server (which does not seem to be the case), or there is a problem on the Hub system where long running download jobs are not completed. Strategically we're aiming to move away from this system towards a more robust process. I recommend reading our blog post on "hosted downloads" and test out the beta capability on some of your services. We will investigate this issue further on our side, but in the meantime, when you have low traffic (such as at night or over the weekend), please try the following steps. First, pick one of those example and remove it from the groups shared to the naturalengland-defra site, change the sharing controls to "organization", wait a minute, and then change the sharing controls back to "public" and re-share with a group on the naturalengland-defra site. Then wait a few minutes and open the sidebar to see if the generation message still appears. Second, can you briefly describe your update process? In isolated cases like this, it's useful to understand how users make updates, when they're scheduled, and when they start noticing issues. Thanks for your patience

‎08-03-2022

Hello @Leigh_Brooks Thanks for your comment. If you believe that you're seeing a bug or a suability problem with downloads on mobile, please reach out to our support team. Regarding the Explore Feeds button, I understand your point that the group is not GIS savvy. Currently there isn't a way to remove this button, but we're adding functionality that will be useful to non-GIS users. For example, through the Explore Feeds button, users will be able to subscribe to an RSS feed, the search catalog, and eventually email notifications for updates to the site and site content. We believe that this path is the best way to promote community engagement and lower the barrier to entry for community members to collaborate on their site. With that said, it would be useful to know more about if and how you or your volunteer would like to promote community engagement. How do you plan to communicate with your volunteers? Do you need the ability to subscribe to content or event updates?

‎07-18-2022

Hi @BarryOtterson1 , Last week we identified an issue that caused a small portion of downloads to never complete. We have since resolved this issue, but it's possible that if your filtered downloads never complete, there is a separate issue. Is this still a problem today? Do you have a live example that I can examine? Thanks, Thomas

‎07-18-2022

Hi @KristenWobbe1 , ArcGIS Hub indexes and enriches all public content. If you're seeing that metadata or data appear out of date, you're on the right track that you should manually check for content updates. For context, ArcGIS Hub will check for updates to all public items once a day. This is a batch process that runs during EST hours night and early morning hours. ArcGIS Hub will "harvest" ArcGIS Online and check to see if any metadata are out of date. In addition, anytime that there is an update to an item in ArcGIS Online and that item's metadata are updated, ArcGIS Online will notify ArcGIS Hub that the item's metadata has changed. Then ArcGIS Hub will update the index with the latest metadata typically within a few minutes.

‎05-10-2022

@PGebhardt_Stone_Envthanks for the idea. We're currently working on a number of usability improvements for the search/browse experience. We intend to roll them out throughout the next few months. We're going to try them out on a new view for searching specific content types first, and then bring them to the existing search/discover experience. I have a few questions on desired functionality. What exactly would you want to see on the map? Hub could represent boundaries for content, individual records, etc. Also, are there other actions you'd like from a search/discover experience besides downloading?

‎05-01-2022

Hi and thanks for asking about GA telemetry in ArcGIS Hub. Eventually we're aiming to release a guide on telemetry events logged and how to interact with events in your Google Analytics account. In the meantime, ArcGIS Hub logs custom dimensions for certain interactions. For downloads in particular, you can look for the custom dimension titled "id". This is the ID for the item, and in some cases a layer ID representing the service layer number backing that item. For example, you might see a value like "<itemID>_1". My recommendation is to experiment charting this custom dimension in Google Data Studio to get a feel for your results.

‎05-01-2022

Thanks for reaching out. I apologize for the inconvenience. We've identified a regression and we're working to resolve it within the next release cycle.

‎04-12-2022

@worldwidew @kaworth_csurams we've released a fix for this issue. Apologies again for the inconvenience.

‎04-06-2022

Hi @worldwidew , Thanks for your question. This appears to be an issue where the URL is pointing to the incorrect link for a download file. I've logged an issue for the team to look at. Additionally, for your information we made some updates to the Hub feeds (including DCAT) back at the end of 2021. Take a look at this blog post to see details and how to access the feed on the prefered URL https://www.esri.com/arcgis-blog/products/arcgis-hub/announcements/upcoming-changes-to-dcat-configurations-on-arcgis-hub-sites/

‎03-18-2022

@yrpEHthanks for submitting your idea. Can you clarify what you mean by data download filter? Do you have a link to an example that you consider confusing? The "Content Type" filter is found on the search page, not within the download interface. When you're viewing a content view, you can filter a map and/or table with specific attribute values, and then download the filtered data.

‎03-01-2022

Hi @Spike73 Thanks for your question. Currently the search page doesn't allow for any customization other than applying some site themes as you noted. However, for mid-late 2022 we're considering ways to update the UX and customize the search page. I encourage you to open an enhancement request with specific things you'd like to see.

‎02-07-2022

In 2021, ArcGIS Hub released a new download experience aimed to inform users about download file options and the status when files are being generated. After a year of valuable feedback, we're taking reliability a step further so that downloads are faster and more predictable. Below you'll find a few important upcoming changes and roadmap milestones. Stay tuned to the Hub changelog (hub.arcgis.com/pages/changelog) for the most up-to-date release information and the ArcGIS Blog (esri.com/arcgis-blog/overview) for in-depth articles about new Hub product capabilities. February 2022: ArcGIS Hub will stop long-running download jobs When data are updated, ArcGIS Hub will try to create updated files for each downloadable format. Starting in February 2022, Hub will stop file generation if it takes longer than 48 hours. To prevent any potential impact, all customers are encouraged to enable certain service-level settings including enabling extract capabilities for both hosted and non-hosted services. For context, services that do not have extract and sync capabilities enabled, Hub still provides download functionality, but it is significantly slower. This is because Hub must manually page through all the records in the service. This can slow even more if there are millions of records or the service is running on an old machine. With extract capabilities enabled, Hub knows that it can use the service's createReplica function to create faster and more reliable downloads. The team will continue to diligently test and fix bugs to the current download experience while we shift our focus to a new download architecture. May March 2022: Enhanced Hosted Downloads in Beta In March 2022, Content managers can try out a beta feature called "hosted downloads" that uses a different download architecture. This capability will be available for any content that is shared to ArcGIS Hub and served by a hosted feature service (Feature Layers or Tables). After content managers enable the capability for individual content,users will see more download formats, faster downloads, and fewer file-generation errors. UC 2022: Announcement for Hosted Downloads The ArcGIS Hub team is targeting early Summer 2022 to fully release the Hosted Downloads capability. During the Spring and Summer of 2022, the Hub team will collect usability feedback as we plan for enhancements in late 2022. During UC 2022, the Hub team will announce the support roadmap for Hub downloads through 2023. While the team expects to maintain support for downloads from ArcGIS Server versions >= 10.8 for at least another year, we plan to phase out support for older servers towards the end of 2022. In order to avoid lost functionality and to take advantage of a more reliable download system, we encourage customers to switch their services to Esri hosted services. If this option does not work for you or your team, we encourage all customers to consider upgrading their services to use ArcGIS Server versions to at least 10.8.

‎02-02-2022

@JenniferSherryapologies for the delay on this issue. Our team has taken another look at your particular issue, and we suspect that there's an easy fix if you try un-sharing and re-sharing the OSMP Trailheads layer. We have found a bug where server information isn't updating properly for Map Server layers that are shared as individual items to a Hub site. Give this a try and let me know if it's still a problem. Additionally, you can tell Hub to manually check for updates to an item or items in the content group through edit mode. To do this, navigate to the Content Library and click the "more" menu (...) and click "Check for Content Updates". This will tell Hub to check for updates on all content in the content group. You can perform a similar action for individual items by navigating to their Item Details page (.../<id>/edit), and click "Check for Item Updates" under the more menu there.

Online Status	Offline
Date Last Visited	‎07-31-2024 05:00 PM

My Ideas

Latest Contributions by ThomasHervey1

Re: ArcGIS Hub- Search/Explore Page Breaks App URL by Changing URL Encoding

Re: ArcGIS Hub- Gallery Card- Increase limit to more than 16 items - Status changed to: Under Consideration

Re: ArcGIS Hub site download issues

Re: Can Explore Feeds in footer be removed?

Re: Filtered Downloads Not Working

Re: Hub Content Refresh

Re: Hub: Browsing Data in Map

Re: Google Analytics and Hub -- Which metrics?

Re: Wrong "Date Updated" in "You may be interested in" section

Re: Wrong accessURLs in new DCAT data.json files

Re: Wrong accessURLs in new DCAT data.json files

Re: Disable/Hide Filters in Data Download Interface

Re: Search result page layout customization

Hub Downloads: A Stable and Reliable Future

Re: Username from hub search results

Re: Open Data not showing any Download options or ...

Updated download cards are coming soon in ArcGIS H...

Re: Is KML missing from the 'Downloads' options f...

Browse and search Hub content geographically

Re: API Error Open Data Download