Latest Contributions by Brian_Laws

We have a project in Workforce that we are using for our Bulk Refuse Collection.  When I set it up originally I had included a parcel layer that came from our ArcGIS Server that would label the street address inside the parcel when zoomed in really close in the Workforce app on the iPad.  This was the only layer that came from our server and would cause our worker to be prompted a second time for credentials when he initially opened the project because it sees that layer as secure.  So, trying to make life easier for our field crew, I decided to replace it with a similar layer that would be an ArcGIS Online hosted feature service.  So I replaced it in both the Dispatcher & Worker maps on the Workforce website project settings page and configured the labels on the layer in the web map setups and it seemed to work as expected there and saved each web map.  When I open the project and it uses the Dispatcher map, the labels show up as expected there too.  But, when I open the Worker map in the application and zoom in, the labels do not appear.  In looking in the help for Workforce I see it mentioned that you can save the labels in the web map and on the layers as well.  So I went ahead and saved it on both and the labels are still not showing up in the application. Any help on things I could try would be appreciated, I couldn't find much in any of the searches that I've tried.  Worst comes to worse I can go back to my layer that comes from our Server. ... View more

We just recently started using Workforce for our Bulk Refuse Collection and our field crew has run into issues at times where when they hit the Start button at the bottom of their assignment in the app the message "Unable to Start Assignment" appears on that button.  We have only used Workforce previously a few of times when we had been flushing our water mains the last couple of years and have never encountered this issue. I've tried searching the FAQ and Help for Workforce, and here on GeoNet as well, and I can't seem to find out any information on what could be causing this issue or how to troubleshoot.  Any ideas?? ... View more

I was getting the following error today when trying to send updates in the field today in Collector Classic on the iPad: It's trying to write to a feature service that we have hosted on our ArcGIS for Server (10.4) and the iPad is 4G enabled.  In one location I was getting about a 50% success rate in sending an update, and when it failed and I would get this error message.  I moved to another location about 300 feet away and was just getting the update failed and error message every time. I did some searching on the internet and here on GeoNet and haven't seen anything specifically reference this error.  I'm at a loss as to what to try and troubleshoot to fix this.  Has anyone seen this error or knows what is is referencing??? ... View more

We have a survey (developed in Survey123 Connect) that writes data directly to a related table in our SDE enterprise database.  The application has  been working  for approximately a year.  Today,  one of our field crew stopped by our office as he was receiving this error when trying to submit a survey on his tablet: Several of us tested the survey with our different accounts and devices, and received the same error.  A couple of weeks ago I made a change to this survey (added an additional choice to a question) and republished this survey.  Today was the first time our field worker had tried to use it.  Assuming this might be the cause of the issue I changed the survey back to the way it was (removed the new choice) and attempted to republish and then received this error: I became curious and was wondering if I could replicate the creation of this survey from an existing feature service.  The attempt immediately returned  this error: My co-workers and I tried some other troubleshooting ideas and found  we can submit surveys that write to a service if it's hosted on ArcGIS Online, and we can create surveys from feature services that are hosted on ArcGIS Online.  I downloaded the Survey123ConnectClassic and Survey123Classic apps to see if the newer versions might be our issue. Using the same workflow,  I received  the same errors every step of the way.  We also looked at editing feature attributes directly in a web map on ArcGIS Online as well as in Collector and had no errors there.  We also were able to publish new services to our server from ArcMap with no errors as well.  It appears if we try to do anything with Survey123 where the application is accessing our SDE enterprise database on our Server site, we receive this 401 Unauthorized error.  We checked  the existing permissions on the table and related feature dataset and classes and all were set up as before when the application was working.    My colleagues and I spent most of our day searching for causes and troubleshooting the issue. We had no success in finding a remedy for this error.  We are hoping the GeoNet community can provide help. Our enterprise SDE database, ArcGIS for Server and our webadaptor are all at version 10.4  We are using ArcMap 10.6 and Pro 2.3.1.  All our office personnel run Windows 10 and our field crews are using Windows 10 ruggedized tablets and our server setup uses ADFS. ... View more

We are looking to deploy the My Trash Services Local Government Solution and in the web application that is created it uses the Near Me widget to list all the services at and around a location that is either typed in the search bar or chosen on the map.  Once it zooms to the buffer distance that is set, you can choose any of the services to get more detailed information on the site or service you have chosen.  In doing so, it highlights the feature in the bright cyan color that we all know and love from ArcMap and ArcGIS Pro.  Here is an example of one of our trash collection polygons: I have drawn the polygons so it only includes the parcels that we collect, and I have set the symbology so that the fill and outline of the polygon have no color so it can't be seen.  But when it is selected it is highlighted anyway.  I can set the buffer so it can only be small and just show the address selected, but that limits the drop off sites that are located nearby and only shows the curbside collection services we provide. I noticed that this also happens in the web map as well, so is there a way I can disable the selection color or change it's appearance so it's not so bright?  I think it's very distracting, especially when zoomed out when you have your buffer set large enough to capture nearby drop-off sites.  And since this solution is intended for the public, I don't think they need to see these polygon boundaries at all. ... View more