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Hi Kylie -- Thank you for the quick reply. I believe the service published on ArcGIS for Service 10.4 is editable, (see screen capture), but I am new to publishing. The mxd was created by another author, which I opened in Desktop 10.5, and then I published this service as a test. I am the author of the web map, and I did make sure the map was shared in a group I am a member of. The map opens fine in ArcGIS Online. I still don't see the web map in Collector. We also experiencing issues with not seeing layers in Collector on Windows 10 laptops and tablets. iOS devices are not given us the same problem. I placed another question in GeoNet on that topic, but no replies. It has been quite frustrating, as we have field crews trying to collect data on tablets, and cannot. We also experiencing issues with not seeing editable map layers in Collector on Windows 10 laptops and tablets. iOS devices are not given us the same problem. I placed another question in GeoNet on that topic, but no replies. It has been quite frustrating and going on for two weeks. I have an escalated ticket into Esri support help. We have field crews trying to collect data on Windows tablets and cannot. I thought I would ask you just in case you could help. Thanks.
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06-27-2017
05:26 AM
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I have created some new Web Maps and they are not showing in the All Maps, My Maps, or via the Groups link lists in the Collector app. We are troubleshooting some layer access issues in Collector used on Windows 10 tablets and laptops, and the test Web maps are not showing in the map lists.
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06-26-2017
02:34 PM
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Hello Esri community, Our Public Works department are using both iOS and Windows 10 tablets with the Collector app to collect field data this summer. When using the Collector app on an iOS tablet, everything works fine. We can sign onto ArcGIS Online, access the Collector app, and the map service and layers on ArcGIS for Server are available to the app. Today, we tried to use the Collector app on a Windows 10 tablet. We were able to sign-on to ArcGIS Online, open the Collector app, and see the basemap. However, when the map service and layers tried to load we received "The following layers are not accessible:" error and a list of the layers (see screen shot attached). As both Collector and Windows 10 have been out for a while, I am hoping someone can point me to the information I need to remedy this issue. Many thanks, Jay
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06-13-2017
11:41 AM
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2029
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Rebecca, Can I go from 10.4 directly to 10.5.1? Or do I upgrade to 10.5 only, until I have ArcMap 10.5.1 installed? Sorry for all the questions, but I don't want to mess something up. Thanks, Jay
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06-13-2017
11:11 AM
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2020
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Hi Rebecca, I am both a user and now a new administrator, so your reply helps a lot (though still a little muddy). Thank you for taking the time to reply. Jay
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06-13-2017
06:10 AM
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2020
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I just read a GeoNet article by Kory Kramer (good stuff, thank you) on upgrading ArcGIS License Server Administrator to 10.5.1 in preparation for the ArcGIS Pro 2.0 upgrade. I still have much to learn about license managers, servers, and alike. Perhaps a basic question, but what is the difference between the ArcGIS License Server Administrator and the ArcGIS Administrator? I upgraded our ArcMap users to 10.5 recently and can see the licensing versions 10.1-10.5 for our products and the expiration date, etc. in the ArcGIS Administrator 'availability' screen. In the ArcGIS LSA 'availability' screen, we are still at versions 10.1-10.4, but with the same expiration date as in the Administrator screen. So this suggests, they are separate but related items, and I should move ahead with upgrading LSA if I want to move to Pro 2.0 without issue? Any input and advice would be greatly appreciated. Thank you in advance.
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06-12-2017
12:06 PM
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Hi there, I kept searching after my reply to you and quickly found Rupert's note as well. I like the Shortlist app, so I am looking forward to having the iOS issue resolved. Thanks, Jay
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06-08-2017
01:03 PM
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Hi Helen, This same issue was just brought to my attention today. I finished a Shortlist map app for an upcoming City of Newark event on Saturday, June 10th. A couple of iPhone users I work with were having the same issue you describe. I have a Samsung phone and the app works fine. I don't know how to correct for this. Thanks, Jay
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06-08-2017
12:43 PM
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I figured out a way to manage images of varying pixel size and the distortion. Using GIMP, I resized the canvas behind the logo to provide a more consistent image size and "margins" around the logo. The logos look great.
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05-19-2017
12:49 PM
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Mark, Good grief, I am embarrassed! Yes, the image file names were the cause. Many thanks! Jay
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05-19-2017
05:15 AM
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Hi, I have been building a web map app using Story Map Shortlist beta, showing improvement projects (e.g., water main replacement, handicap ramp installs) for the city I live in. I was having great success, dragging and dropping images (of a wide variety of pixel shapes and sizes) from my Windows desktop into the panel(?) under a project tab. Both the full size and thumbnail images looked great. However, when I switched to another project's images, most of which are 480w x 360t, only the thumbnail would appear, while a broken image icon would be present in the individual panel. Many of my other images, which were successfully loaded, are of the similar pixel size. I had copied these photos from a network folder, and I noticed a security block in each image's properties. So I checked the Unblock box to remove the block on each image. Tried to drag and drop, same result. The convenience of the 'drag and drop' far outweighs the use of URLs and storing the images on an accessible server. I am hoping there is a setting I need to change or some similar simple answer. Many thanks in advance. Jay
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05-18-2017
02:03 PM
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779
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If I drag and drop files into the Builder from my desktop, instead of specifying a URL to the image hosted on an external server in the CSV file, will the app display the images for other users?
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05-10-2017
08:21 AM
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Hi. I have been working with StoryMaps Shortlist Beta to develop a web map app of downtown businesses in Newark, DE, and I am having trouble with the thumbnails appearing incorrectly in the main category Tabs (Eat, Shop, Enjoy). I have read several other similar questions on the topic, but I thought it better to ask. I am using business logos of varying sizes in the pixel x and y directions, and include both landscape and portrait orientation. If my original jpg was larger than 280x210, I would reduce, for example, the pixel x to 280 and let the pixel y change to whatever calculated count to preserve aspect ratio (assuming it did not end up being greater than 210). If only one pixel count exceeded 280 or 210, I would reduce count respectively. If the original jpg was less than 280x210, I left it alone. I have spent quite a bit of time adjusting file sizes hoping to find the right size so that each thumbnail looks as it should, but with no luck. Some thumbs have the top and bottom cropped, other thumbs that are small to begin with, are grossly stretched. The miage resolutions are mainly 72x72, with some at 300x300. The images are being hosted on a server outside of our firewall. The CSV file I use to create the web map and app have URLs pointing to the files on the server. I copied all of the images to Flickr, but I got nowhere with that (some sort of user name error whenever I tried to access the camera roll). So I am not sure what I am doing incorrectly, not understanding, etc. Thank you in advance for any help. Sincerely, Jay
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05-10-2017
07:03 AM
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Hi Rupert, Many thanks for the reply and the potential workarounds. I have toyed with the idea of tweaking the latitude and longitude of each business located in the same building, as a way to "pull apart" the symbology so that the user can see there are multiple businesses at one street address. This would be a little more work to manage and keep track of the manually edited lats and longs, but it might work. Sincerely, Jay
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04-11-2017
06:13 AM
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Hi. I am creating a Story Map using the Shortlist builder. The csv file contains ~200 businesses around town, and are placed in TAB_NAME, as categories of Eat, Shop or Enjoy. I have a few locations, where there are multiple businesses housed in a single building. The street address is the same for each, with a suite number to differentiate between the businesses. Is there a way to differentiate between these businesses in the web map app? When I click on a map pin at a location I know has multiple businesses, the tab pane only opens the 'latest' one available. If I search the Eat tab locations, for example, I can see there are multiple businesses at that location (mouse hover over each changes the pin information on the map). If I click on the pin, it opens the 'latest' tab pane for that business. I am hoping someone has a nice solution, as I want my business owners to be happy! Many thanks in advance.
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03-23-2017
01:38 PM
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