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- About Xingdong_Zhang
Xingdong_Zhang
Esri Contributor
since
07-16-2014
11-19-2025
138
Posts created
18
Kudos given
16
Solutions
77
Kudos received
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My Ideas
(0 Idea Submissions)Latest Contributions by Xingdong_Zhang
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@JohnMcKendry Thank you for trying out ArcGIS Maps for Adobe. We are sorry for the inconvenience you have encountered. Maps for Adobe currently doesn't support signing in using a Google account. We are working on that and will support Google credential in the future. If you created an ArcGIS username and password when you purchased the "Personal Use license for ArcGIS Online", try use that credential to sign into the application. Best, Xingdong Update: 3/22/2023 @JohnMcKendry Logging into ArcGIS Maps for Adobe using Google login credentials is now supported in our latest release v3.4.0. Please download the plug-in from the product page.
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01-30-2023
05:36 PM
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@JohnGoldsmith We are still actively investigating the issue. The problem could be related to a backward compatibility issue in Illustrator 27.1.1 and onward. Our team is working with the Illustrator team currently and will share more details later. For now, you may install a previous version of Illustrator to open the AIX file or re-export the map into AIX from ArcGIS Pro with "Compress vector graphics" setting turned on Thanks for your patience. Xingdong
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01-30-2023
09:44 AM
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Thank you @MarthaBostwick1 for providing the data. Our team is currently working with the Adobe Illustrator team to investigate the problem. I will keep you posted once we have an update. Meanwhile, you can check out a few options from our latest announcement to work around the issue. Thank you for your patience, Maps for Adobe Team
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12-16-2022
08:52 PM
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ArcGIS Maps for Adobe Creative Cloud December 2022 update (version 3.3.1) is now available. Below are the key highlights of the new version Included in ArcGIS Essential Apps Bundle With this new update, If you have an ArcGIS organizational account, access to Maps for Adobe Creative Cloud is automatically included with the essential apps bundle. If you're using ArcGIS Online, the app launcher includes Maps for Adobe Creative Cloud among your other licensed apps so you can discover it, access the download page, and find resources to learn how to use the extension. Fixed issues We've been working hard at fixing the issues you reported to us. Here's a list of issues we fixed in this update. Cannot add the ArcGIS Enterprise portal content to the map board in a disconnected environment (BUG-000152999) Unable to sync to an Artboard when using the VectorStreetMap or Natural Earth datasets as layers (BUG-000151284) Changing the PPI in the extension leads to map extent mismatch when synced NOTE: For more information about the product, please visit our help. Please continue the conversations on our forums or contact Esri Technical Support if you encounter any issues. You can also post ideas on the ArcGIS Ideas site to help the team make our application better. Thank you, Maps for Adobe Creative Cloud team.
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12-09-2022
01:58 PM
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Hello @MarthaBostwick1, I have got the latest Illustrator v27.1 and tested Maps for Adobe 3.3 on both Windows and macOS. I cannot reproduce the error you attached. Could you please share the AIX file with us? Could you also specify the setup of your machine? - OS version - Locale and language setting - Illustrator v27.1 language setting - Illustrator v27.1 installation folder Thanks, Maps for Adobe Team
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12-07-2022
09:49 AM
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@RobRoyall Could you try deleting the m4cc configuration folder from your user profile and restart Illustrator? The folder is located at C:\Users\<username>\AppData\Roaming\m4cc (Windows) MacOS/Users/<username>/Library/Application Support/m4cc (macOS) Please let me know if you still have a problem signing in. Best, Xingdong Maps for Adobe Team
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12-06-2022
08:12 PM
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@ChrisMyers_NewQuest Thank you for helping out. @MarthaBostwick1 We have checked Adobe's latest announcement but found some inconsistencies. Their doc indicates that there is a new release 27.1 published yesterday on Dec 5th https://helpx.adobe.com/illustrator/using/whats-new.html?gclid=Cj0KCQiA7bucBhCeARIsAIOwr-8ZvGLYzPppRZsn8vFDvRYgzk4vX6ZDkqq7aQhi51m-mgX8oFe00SAaAv4pEALw_wcB&mv=search&ef_id=Cj0KCQiA7bucBhCeARIsAIOwr-8ZvGLYzPppRZsn8vFDvRYgzk4vX6ZDkqq7aQhi51m-mgX8oFe00SAaAv4pEALw_wcB:G:s&s_kwcid=AL!3085!3!442365418457!e!!g!!latest%20version%20of%20illustrator!1711729613!70905755430&mv=search. When we looked at the Creative Cloud Desktop app, there is no version 27.1 available. The latest of Illustrator is still version 27.0.1. We are reaching out to the Adobe team for clarification. I will keep you informed with any news from Adobe. Meanwhile please keep using Maps for Adobe on Illustrator 27.0.1 as @ChrisMyers_NewQuest suggested above. Best, Xingdong Maps for Adobe Team
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12-06-2022
08:06 PM
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Hello vshelleym, Illustrator v27.0.1 is supported by Maps for Adobe Creative Cloud 3.3 release.
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11-22-2022
09:35 AM
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@AlexandraSwanson If you upgrade Illustrator to a new major version like v27 after installing the ArcGIS Maps for Adobe extension, you need to uninstall and reinstall the extension to ensure proper functioning. Hope this solves your problem, Xingdong Maps for Adobe Team
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11-10-2022
03:13 PM
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Hi @greggleask, Sorry for the inconvenience caused by the sign-in error. Could you please share your PLUS account ID here or send it to our team's email mapsforadobe@esri.com for investigation? Map for Adobe Team
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10-24-2022
10:16 PM
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Hi @MikelSavage Thank you for reporting the issue. The team is investigating the invalid token error and is able to narrow down the problem. We will let you know once we have a solution, which could be very soon. Sorry for the inconvenience, Map for Adobe Team
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10-24-2022
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Hello @RodrickSchubert The team is aware of the compatibility issue of Maps for Adobe 3.2 with the latest 2023 update from Adobe apps. We are working on a new version to address the problem. Please see the announcement for detail. https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/adobe-creative-cloud-2023-compatibility-issue-with/ba-p/1222707 Sorry for the inconvenience, Maps for Adobe Team
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10-23-2022
12:36 PM
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Hello @Anonymous User The team is aware of the compatibility issue of Maps for Adobe 3.2 with the latest 2023 update from Adobe apps. We are working on a new version to address the problem. Please see the announcement for detail. https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/adobe-creative-cloud-2023-compatibility-issue-with/ba-p/1222707 Sorry for the inconvenience, Maps for Adobe Team
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10-23-2022
11:52 AM
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Hello, Maps for Adobe Community, Adobe Creative Cloud 2023 releases went public today at the Adobe MAX conference. The new releases are not compatible with the current version of ArcGIS Maps for Adobe Creative Cloud 3.2, which was released in July 2022. We are currently working on a new update of the application to support the latest Illustrator and Photoshop. The update will be available very soon. To avoid disruption to your map-making work here is what you can do: Maps for Adobe users are recommended to keep their previous version of Illustrator or Photoshop when upgrading to Illustrator 2023 or Photoshop 2023. If upgraded without keeping previous versions of Illustrator or Photoshop accidentally, and need to work with Maps for Adobe, then you are suggested to install a previous version using the steps outlined here and then reinstall Maps for Adobe afterward to continue work. Thank you for your patience. Xingdong Maps for Adobe Team
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10-18-2022
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Hello @brent_rambo<>, There is no log-out operation for the complimentary account. Complimentary users can use the application without signing in. If you have a PLUS account or an ArcGIS organization account, you can always sign in to the application with your account credentials from the Account menu -> Sign In. You can bypass this sign-in process for subsequent Illustrator sessions by checking the option "Keep me signed in" on the sign-in window. Hope this answers your question. Thank you for using Maps for Adobe app for your map-making projects! Maps for Adobe Team
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10-12-2022
10:29 PM
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My kudoed posts
| Title | Kudos | Posted |
|---|---|---|
| 5 | 10-17-2024 09:34 AM | |
| 2 | 12-25-2023 12:03 PM | |
| 1 | 12-25-2023 12:09 PM | |
| 4 | 10-23-2023 04:52 PM | |
| 5 | 10-12-2023 12:34 AM |
Activity Feed
- Posted Re: Unable to use ArcGIS extension in Illustrator 2025 on ArcGIS Maps for Adobe Creative Cloud Questions. 05-08-2025 02:17 PM
- Got a Kudo for Re: Unable to use ArcGIS extension in Illustrator 2025. 12-03-2024 09:19 AM
- Kudoed Re: Unable to use ArcGIS extension in Illustrator 2025 for Ashley_kuhn. 11-22-2024 08:49 AM
- Got a Kudo for Re: Unable to use ArcGIS extension in Illustrator 2025. 10-23-2024 09:43 AM
- Got a Kudo for Re: Unable to use ArcGIS extension in Illustrator 2025. 10-21-2024 03:21 PM
- Got a Kudo for Re: Unable to use ArcGIS extension in Illustrator 2025. 10-18-2024 09:45 AM
- Got a Kudo for Re: Unable to use ArcGIS extension in Illustrator 2025. 10-17-2024 11:31 PM
- Posted Re: Unable to use ArcGIS extension in Illustrator 2025 on ArcGIS Maps for Adobe Creative Cloud Questions. 10-17-2024 09:34 AM
- Kudoed Re: Unable to use ArcGIS extension in Illustrator 2025 for rcGIS. 10-17-2024 09:34 AM
- Kudoed Unable to use ArcGIS extension in Illustrator 2025 for DaveWiosna. 10-17-2024 09:34 AM
- Posted Re: ArcGIS Maps for Adobe Create Cloud - not able to sign in on ArcGIS Maps for Adobe Creative Cloud Questions. 09-12-2024 08:56 AM
- Posted Re: Maps for Adobe v3.1.1 Update to support Adobe Illustrator v26.3.1 and Apple silicon M1 native mode is now available on ArcGIS Maps for Adobe Creative Cloud Blog. 08-15-2024 03:10 PM
- Kudoed ArcGIS for Adobe Creative Cloud does not have Nagviation Basemap Option for PoYingBamford. 07-19-2024 11:02 AM
- Posted Re: i cant draw the map and presets now showing on MAC on ArcGIS Maps for Adobe Creative Cloud Questions. 05-29-2024 11:19 AM
- Posted Re: Labels not importing into Illustrator? on ArcGIS Maps for Adobe Creative Cloud Questions. 04-06-2024 11:26 PM
- Posted Re: ArcGIS Maps for Adobe Create Cloud - not able to sign in on ArcGIS Maps for Adobe Creative Cloud Questions. 04-06-2024 11:08 PM
- Posted Re: Downloading causing crashing constantly on ArcGIS Maps for Adobe Creative Cloud Questions. 02-14-2024 02:08 PM
- Kudoed Re: Downloading causing crashing constantly for ElenaHartley. 02-14-2024 02:06 PM
- Posted Re: Layers not loading in Illustrator on ArcGIS Maps for Adobe Creative Cloud Questions. 01-31-2024 10:17 PM
- Posted Re: Downloading causing crashing constantly on ArcGIS Maps for Adobe Creative Cloud Questions. 01-31-2024 10:11 PM
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