An Update on AIX File is Damaged Error

[Anna_Breton]

Hello, Maps for Adobe Community,

With the recent Adobe Illustrator v27.1 update, some AIX files exported from ArcGIS Pro fail to open in Illustrator with the message, "This file is damaged" (as reported in this user post). We are currently investigating. 

In the meantime, here are some options to avoid disrupting your map-making workflows:

• Turn on the Compress vector graphics setting in ArcGIS Pro when exporting to an AIX. (Read more about this and the other export settings in the ArcGIS Pro help topic, Export to AIX.)
• Postpone updating to version 27.1 of Illustrator. 
• If you've already updated, revert to a previous supported version such as 27.0.1. (If you didn't keep your previous version of Illustrator, install a previous version using the steps outlined in Adobe help.)

Thank you for your patience while we work on resolving this issue.

Anna

Maps for Adobe Team

[JohnGoldsmith]

Hi,

Just wondering if there's an update on this issue?  I'm hitting the"file is damaged" problem when importing an aix with Illustrator 27.1.1 and extension version 3.3.1.

Best regards

John

[XingdongZhang]

@JohnGoldsmith We are still actively investigating the issue. The problem could be related to a backward compatibility issue in Illustrator 27.1.1 and onward. Our team is working with the Illustrator team currently and will share more details later. For now, you may install a previous version of Illustrator to open the AIX file or re-export the map into AIX from ArcGIS Pro with "Compress vector graphics" setting turned on

Thanks for your patience. 

Xingdong