We have an important update. On December 31, 2023, we will be closing the @mapsforadobe X (Twitter) account and transitioning to @ArcGISApps. We understand this may come as a surprise, however, we want to assure you that this decision has been made to streamline our communication efforts and provide you with more consistent content updates through our primary Esri account.
We have received intermittent reports from users about an issue when using Maps for Adobe extension to open an AIX file exported from ArcGIS Pro or to sync a map directly from the extension. When the issue occurs, users receive a blank document in Illustrator. Our team is actively working with Adobe to investigate the cause of this problem and will post updates when we have any. While a solution has not been made yet, we would like to share some information that might help you work around the problem.
Environment: Illustrator 2023 (v27.2 and above) on Windows or macOS.
Symptom: A blank file opened in Illustrator when you open an AIX file or sync a map from the extension.
Workaround: Use a version of Illustrator prior to 2023 (v27.2). We observe consistent results on Illustrator long-term support version 2022 (v26.5.2)
Download the latest version of ArcGIS Maps for Adobe from the Esri product page and reinstall the extension
(Optional): Once you successfully open the AIX file or sync a map in Illustrator 2022 (v26.5.2), you can save it as an AI file. open the file in your preferred version of Illustrator, and continue your design work there.
Sorry for the inconvenience. We will keep you updated when we have more info.
With the recent Adobe Illustrator v27.1 update, some AIX files exported from ArcGIS Pro fail to open in Illustrator with the message, "This file is damaged" (as reported in this user post). We are currently investigating.
In the meantime, here are some options to avoid disrupting your map-making workflows:
Turn on the Compress vector graphics setting in ArcGIS Pro when exporting to an AIX. (Read more about this and the other export settings in the ArcGIS Pro help topic, Export to AIX.)
Postpone updating to version 27.1 of Illustrator.
If you've already updated, revert to a previous supported version such as 27.0.1. (If you didn't keep your previous version of Illustrator, install a previous version using the steps outlined in Adobe help.)
Thank you for your patience while we work on resolving this issue.
ArcGIS Maps for Adobe Creative Cloud December 2022 update (version 3.3.1) is now available. Below are the key highlights of the new version
Included in ArcGIS Essential Apps Bundle
With this new update, If you have an ArcGIS organizational account, access to Maps for Adobe Creative Cloud is automatically included with the essential apps bundle. If you're using ArcGIS Online, the app launcher includes Maps for Adobe Creative Cloud among your other licensed apps so you can discover it, access the download page, and find resources to learn how to use the extension.
We've been working hard at fixing the issues you reported to us. Here's a list of issues we fixed in this update.
Cannot add the ArcGIS Enterprise portal content to the map board in a disconnected environment (BUG-000152999)
Unable to sync to an Artboard when using the VectorStreetMap or Natural Earth datasets as layers (BUG-000151284)
For more information about the product, please visit ourhelp. Please continue the conversations on our forums or contact Esri Technical Support if you encounter any issues. You can also post ideas on the ArcGIS Ideas site to help the team make our application better.
A new update of ArcGIS Maps for Adobe Creative Cloud, version 3.3 (October 2022) is now available. This update includes highly in-demand capabilities to support map design workflows with both ArcGIS and Adobe's graphic design apps, Adobe Illustrator and Photoshop.
Adobe Creative Cloud 2023 releases went public today at the Adobe MAX conference. The new releases are not compatible with the current version of ArcGIS Maps for Adobe Creative Cloud 3.2, which was released in July 2022. We are currently working on a new update of the application to support the latest Illustrator and Photoshop. The update will be available very soon. To avoid disruption to your map-making work here is what you can do:
Maps for Adobe users are recommended to keep their previous version of Illustrator or Photoshop when upgrading to Illustrator 2023 or Photoshop 2023.
If upgraded without keeping previous versions of Illustrator or Photoshop accidentally, and need to work with Maps for Adobe, then you are suggested to install a previous version using the steps outlined here and then reinstall Maps for Adobe afterward to continue work.