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Hello @Jeaner Thank you for reporting the issue. The same issue has been reported through Esri tech support and other community posts. https://support.esri.com/en-us/bug/certain-basemaps-for-example-topographic-world-navigati-bug-000151877. https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/arcgis-maps-for-adobe-arcgis-pro-map-shows-vector/m-p/1260201#M746 The development team has been able to narrow down the root cause of the problem and secure a solution. The fix will be available in the next release. Meanwhile, please follow the steps outlined in the link above to work around the problem for now. Let us know if you have further questions. Thanks for using Maps for Adobe
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12-25-2023
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Hi @KathleenAdele Were you able to sync the same map successfully on the previous version v3.5? If you don't mind, please share the steps and data that cause the sync to stuck. The team will investigate the case once we have the information. Sorry for the inconvenience.
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10-23-2023
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@KathleenAdele As ArcGIS Maps for Adobe is a plug-in running on the top of Adobe Illustrator, every major upgrade of Illustrator (e.g. from version 2023 to 2024) requires a reinstall of the extension. Could you try reinstalling the app to see if that solves the problem?
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10-23-2023
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The latest update (version 3.6) of ArcGIS Maps for Adobe Creative Cloud was released today. This update includes significant enhancements, bug fixes, and new tools to explore. Below is a summary. For more details, see this blog article. New features and enhancements Support Adobe Illustrator 2024 and Adobe Photoshop 2024. Filter search results by authoritative status or hide deprecated layers, when adding map data. Access layer detailed description and source information from the Contents pane. Make a chart in ArcGIS Pro, and edit it in Illustrator. If your ArcGIS Pro project includes charts, such as line, histogram, or pie charts, they are now processed as editable vector layers when you export to AIX ArcGIS Maps for Adobe Creative Cloud is now available to download on Adobe Exchange in the Adobe Creative Cloud Marketplace (in addition to the Esri website). Bug fixes BUG-000152999 Fixed a bug that prevented you from adding custom basemaps in disconnected environments. Fixed a bug that splits legend and label ligatures into individual characters. Fixed a bug that caused data added from the extension to not be cropped to the map extent We encourage you to download and upgrade to this latest version at your earliest convenience. (See Requirements for supported versions of Adobe apps.) We appreciate this community’s support and feedback and look forward to staying engaged to continue improving Maps for Adobe Creative Cloud. Sincerely, ArcGIS Maps for Adobe Creative Cloud team
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10-23-2023
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ArcGIS Maps for Adobe v3.5 supports creating a georeferenced PDF from Illustrator after you import an AIX file from ArcGIS Pro or sync a map directly from the extension. This feature is currently released in Beta. Please try it out. The team is looking forward to the feedback on how this function meets your design workflow and what needs to be improved in a future release. Please find more details at https://doc.arcgis.com/en/maps-for-adobecc/latest/install/using-aix-files.htm.
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10-22-2023
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Hello, Maps for Adobe Community, Adobe Creative Cloud 2024 releases went public yesterday at the Adobe MAX conference. The new releases are not compatible with the current version of ArcGIS Maps for Adobe Creative Cloud 3.5, which was released in August 2023. We are currently working on a new update of the application to support the latest Illustrator and Photoshop. The update will be available very soon. To avoid disruption to your map-making work here is what you can do: Maps for Adobe users are recommended to keep their previous version of Illustrator or Photoshop when upgrading to Illustrator 2024 or Photoshop 2024. If upgraded without keeping previous versions of Illustrator or Photoshop accidentally, and need to work with Maps for Adobe, then you are suggested to install a previous version using the steps outlined here and then reinstall Maps for Adobe afterward to continue work. Thank you for your patience. Xingdong Maps for Adobe Team
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10-12-2023
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@GraceTortorici_ Thank you for your question. It is a good idea. I moved your post to our idea site in order to better capture your request. At this point, it is not possible to export 3D layers to Illustrator via ArcGIS Maps for Adobe or ArcGIS Pro as vector graphics. We will be looking into the technology that is needed to support this workflow. CC @JeremyWright
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07-19-2023
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@ShihoY Thank you for using Maps for Adobe for your design work and reporting the issue. We are able to reproduce the bug in-house. A solution has been found and the fix will be available in our next release of the application, which will be coming soon. Best, Maps for Adobe Team
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06-14-2023
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Hello, Maps for Adobe Community, We are excited to share with you some great news! Thanks to the diligence of our Adobe partners, the Illustrator team, they have been able to identify and fix the bug that has been causing the blank file issue when opening an AIX file. Our team has thoroughly tested and verified the solution. This means that you can now expect a consistent experience when working with AIX files. No additional action is needed. Thank you for bringing this issue to our attention, and we appreciate your patience while we worked on this fix. If you have any further questions or concerns, please don't hesitate to reach out to us. We strive to provide our users with high-quality service and continuously improve our products to meet your needs. Best regards, ArcGIS Maps for Adobe Team
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03-13-2023
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@JLau You are right, we have an FAQ section in our documentation that says Windows 11 is not supported at this time. That means we haven't run complete sets of testing to officially certify that environment. It doesn't mean you cannot run Maps for Adobe plug-in on Windows 11. In fact, we have seen some users successfully using the plug-in on Windows 11 already. Windows 11 will be fully certified in future releases of the application. I hope this information helps.
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03-09-2023
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@JLau Sorry for the confusion. ArcGIS Maps for Adobe plug-in supports Adobe Illustrator version 27.3.1. The doc says the supported version 27, which means any version on 27.x. For the issue that you encountered on 27.3.1, could you please share more details? Is it the same as the one in the announcement here https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/update-on-the-blank-file-issue-when-opening-an-aix/ba-p/1266147?
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03-09-2023
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Hello, Maps for Adobe Community, We have received intermittent reports from users about an issue when using Maps for Adobe extension to open an AIX file exported from ArcGIS Pro or to sync a map directly from the extension. When the issue occurs, users receive a blank document in Illustrator. Our team is actively working with Adobe to investigate the cause of this problem and will post updates when we have any. While a solution has not been made yet, we would like to share some information that might help you work around the problem. Environment: Illustrator 2023 (v27.2 and above) on Windows or macOS. Symptom: A blank file opened in Illustrator when you open an AIX file or sync a map from the extension. Workaround: Use a version of Illustrator prior to 2023 (v27.2). We observe consistent results on Illustrator long-term support version 2022 (v26.5.2) Steps: Uninstall ArcGIS Maps for Adobe from your machine Install an earlier version of Illustrator, e.g. Illustrator's long-term support version 2022 (v26.5.2) (you can run multiple versions of Illustrator). Download the latest version of ArcGIS Maps for Adobe from the Esri product page and reinstall the extension (Optional): Once you successfully open the AIX file or sync a map in Illustrator 2022 (v26.5.2), you can save it as an AI file. open the file in your preferred version of Illustrator, and continue your design work there. Sorry for the inconvenience. We will keep you updated when we have more info. Maps for Adobe Team
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03-09-2023
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@Brianna_Eaton Sorry for the confusion. Illustrator 27.3.1 is supported by Maps for Adobe's current release. Our documentation says Adobe Illustrator 2021 (version 25.3.1) - 2023 (version 27), which means all versions of Illustrator 27 are supported, including Adobe's latest release (27.3.1). Please let us know if you encounter any problems running the extension on version 27.3.1 Thanks, Xingdong
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03-03-2023
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@Natali Is your map from ArcGIS Pro on web Mercator projection? If it is in a non-web Mercator projection, Alert 24 (layer added to the map but cannot be displayed ...) is expected as the Esri vector basemap (default in mapboard) can be displayed on web Mercator only.
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02-22-2023
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@JMSena After you installed the recommended version of Illustrator (v 26.5.2 ), did you reinstall Maps for Adobe extension? It is required to reinstall Maps for Adobe every time you uninstall/reinstall the host Adobe Illustrator. Could you please share your system environment for the team to investigate the issue. - macOS or Windows and the version - Illustrator version - Maps for Adobe version - Does the reinstall of Maps for Adobe after Illustrator installation solve the issue Thanks,
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02-22-2023
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| Title | Kudos | Posted |
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| 5 | 10-17-2024 09:34 AM | |
| 2 | 12-25-2023 12:03 PM | |
| 1 | 12-25-2023 12:09 PM | |
| 4 | 10-23-2023 04:52 PM | |
| 5 | 10-12-2023 12:34 AM |
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