Latest Contributions by Xingdong_Zhang

Hello Eric,  The app has both vector-based basemaps and raster based basemaps. The raster ones look pixelated when sync into illustrator. The vector ones will give you the best quality. You can try the VectorStreetMap or NaturalEarth basemap in the compilation panel and see the difference. Thanks, Xingdong ... View more

Hi Scott,  Vector data snaps to display pixel grid during export. So the issue is related to map export dpi setting. Try to bump up your setting to 300 dpi and see if the results meet your production requirements. You can also export the map in a large scale (increased level of detail) to have better results as you already know. If it is still an issue, we can increase the up limit in the incoming release. ... View more

Hi Scott, The issue was logged as a high priority bug in our system. We are working on it and will get back to you as soon as possible. Thanks, Xingdong ... View more

Hi Scott,  Thank you for preparing the data. We are able to reproduce the issue and will be looking for a solution for it. To answer your question, the vector data is not scale dependent and there is no raster to vector conversion during the process. Thanks, Xingdong ... View more

Hi Scott,  Looks like the geometries of your data got simplified during the export. If you can share us with the data/webmap, we can investigate the problem on our end and provides a solution for it. Thanks, Xingdong  ... View more

Please try click Remove, wait for a minute, and then click Install. ... View more

Are you on a Mac? Can you try the same URL in a different browser or may be on a Windows machine if possible? ... View more

Hello Josiah, With you Adobe Creative Cloud desktop app running, can you open url https://exchange.adobe.com/addons/products/16913#.WimxkFXtxEZ in your browser and click install there? Xingdong  ... View more

Are your using Windows or Mac? In Windows, the app downloads and saves your maps into your user document folder like "C:/Users/YourUserName/Documents/Adobe/", which doesn't requires an admin permission. Can you try to create folder/file in that directory to see if that works? If you doesn't have any write permission to the folder, you may talk to your system admin to find a solution. The app doesn't have an option for downloading files to a network shared folder. ... View more

Hi Brian, the web map is accessible but the layer has some problems. Could you check if the layer is able publicly accessible? ... View more

Hi Brian, Error 400 means export fails. Are you able to export any other web maps or layers from ArcGIS Online or Maps for Creative Cloud Organization? If possible, can you share the url of the layer you are trying to export so we can investigate the problem? Thanks  ... View more

Yes, we are working on the support for ArcGIS Online Enterprise login and ArcGIS Enterprise on-premises. Please expect it in the future releases.  ... View more

GREAT! Glad to hear that. Please let us know if you have any comments about the app ... View more

That's the problem. The app supports Adobe Illustrator CC version 19.2 and beyond. ... View more

Hi Brian, are you our Beta user of the app before? What version of Illustrator are you currently using? ... View more