Latest Contributions by DerekLaw

UPDATE:  The Monitor Dev team just finished work on the patch for BUG-000177693. It is now in final test certification and we expect it to be available by mid to late August. The underlying cause is related to DNS resolution (e.g., nslookup command) on the network, which is assessed when the ArcGIS Monitor software loads. This can be an issue for network environments without DNS or, in some unique network configurations where these DNS resolution commands fail. We apologize for the inconvenience and thank you for your patience. Hope this helps, ... View more

UPDATE:  The Monitor Dev team just finished work on the patch for BUG-000177693. It is now in final test certification and we expect it to be available by mid to late August. The underlying cause is related to DNS resolution (e.g., nslookup command) on the network, which is assessed when the ArcGIS Monitor software loads. This can be an issue for network environments without DNS or, in some unique network configurations where these DNS resolution commands fail. We apologize for the inconvenience and thank you for your patience. Hope this helps, ... View more

Hi @AntonyMundanmanyPaul and @TimothyMichalowskigeosyntec, I'm sorry to hear about your issues with upgrading to ArcGIS Monitor 2025.  We are actively working on addressing BUG-000177693 and plan on releasing a patch. I will post an update when it's available. Hope this helps, ... View more

Hi @AnkitaGawai, Please upgrade to a more current release of ArcGIS Monitor, as v 2023.3.1 is in mature support per the Monitor product life cycle.  Many bugs with metric reporting were fixed in the Monitor 2024.x releases, but I recommend that you upgrade to Monitor 2025. Be advised that AM Agents are now required to be installed on hosts where you want to collect data from, starting with the Monitor 2024 release.  Hope this helps, ... View more

Hi @ModyBuchbinder, Can you please check if your ArcGIS Monitor license file expired? When it expires, Monitor continues to work but stops collecting data. Hope this helps, ... View more

Hi @KjellTimalm and @IM_DSHS, Something to try and troubleshoot this issue, can you please check and ensure that the ArcGIS Monitor service account has the appropriate permissions for the ArcGIS Monitor installation folder? This location, C:\Program Files\ArcGIS\Monitor Then restart the AM Server service. Hope this helps, ... View more

Hi @LorenzMeyer1, > Should I open a premium support ticket for us to track the issue? Yes, please do. It's always helpful to collect information and data on issues. Thank you in advance. ... View more

FYI, a recording of the webinar and some Q&As have been shared in this blog,   Video: ArcGIS Monitor User Group meeting #3 - Troubleshooting Strategies ... View more

Hi @AnasKanaan, > "warning","message":  "The database is not ready, Database schema not up to date", Can you please check and ensure that the ArcGIS Monitor service account has the appropriate permissions for the ArcGIS Monitor installation folder? This location, C:\Program Files\ArcGIS\Monitor Hope this helps, ... View more

Hi @Vincent828, > Just want to clarify if it appropriate to use Check - Service observer to monitor custom application.  @StevenBeothy already answered this question. The Check Service observer only works with registered service components in Monitor.  > we would like to monitor a custom application This is not currently possible in ArcGIS Monitor. Please submit a feature enhancement request in the ArcGIS Monitor Ideas forum. > ... is there any trick to create Check-Service observer? To enable and apply the Check-Service observer, under the Monitoring page > select a service component > Observers subtab. Click the Add observer button to display the Add Observer dialog. For Observer Type, select Check – Service. Hope this helps, ... View more

Hi @Royce_Simpson, Can you please open an issue with Esri Tech Support so they can help you investigate further? ... View more

Hi @Justin0001, > A day later the logs entries have started to populate and it seems to be working as expected. I'm glad to hear this. ... View more

Hi @Justin0001, > Is there additional setup that needs to be done to capture the logs? No, there is no additional configuration. The logs should work after Monitor is installed. > I am not able to view any log data for any registered components. Can you please elaborate? Under the Monitoring tab > select a component > Logs sub tab - do you see a list of logs? or something else? can you post a screenshot? If you see a list of logs, click View details on one of them - what do you see? can you post a screenshot?  Hope this helps, ... View more

All, In ArcGIS Monitor 2025, we’ve identified a regression in the DNS lookup logic run in AM Server and AM Agent when they boot up. We’ve seen this manifest in certain environments with no DNS available or under certain DNS lookup/name resolution configurations. We understand this is a critical issue and we are working on a fix to address this issue ASAP. ... View more