Latest Contributions by DerekLaw

‎05-09-2025

Hi @B_Franey, The error message suggests that there was an older release of the ArcGIS Enterprise software installed on the host before. Suggest you verify that the earlier Enterprise release software was completely removed/uninstalled from the host. Hope this helps,

‎05-09-2025

Hi @Oiligriv, Can you please contact Esri Tech Support and open a case so they can help investigate further?

‎05-09-2025

Hi @HazelRiordan, Can you please provide more information about the storage component? Is it a Windows or Linux machine? Is it on-premise or perhaps in a Cloud environment? Was it added as part of another component you registered with Monitor?

‎05-09-2025

Hi @NCOneMap, I appreciate you sharing the additional context. Please contact your Esri account manager/tech advisor and let's try and schedule a meeting so I can learn more about your requirements. Or you're welcome to email me directly (dlaw@esri.com) and we discuss this item more. Hope this helps,

‎05-09-2025

Hi @KarinAhlén1, Please upgrade to the latest ArcGIS Monitor release 2024.1.1, to ensure you have the latest fixes. > It would be nice to get some understanding about these drops, why they are happening ... After upgrading, if the behavior persists - please contact Esri Tech Support so they can help investigate further. It is difficult to try and diagnose/assess the issue via the discussion forums. Hope this helps,

‎05-07-2025

ArcGIS Monitor optimizes your ArcGIS Enterprise implementation by collecting key metrics on health, performance, and usage. This is the thirs ArcGIS Monitor user group meeting! June 17, 2025 | 9 AM (Pacific Time) Register Today What to expect: In this third user group meeting, Marlon Amaya and Marlon Straker from Esri Technical Support will discuss the top common issues that ArcGIS Monitor users encounter. They will also outline troubleshooting strategies to resolve issues related to ArcGIS Monitor installation, component connectivity, and other common errors. This is an intermediate-level presentation. Attendees should have a solid foundation in ArcGIS Enterprise and working knowledge of ArcGIS Monitor. Meet our guest speakers: Marlon Amaya, Enterprise Technology Lead Marlon A. has been at Esri for almost five years. Prior to being in the Technology Lead role, he was a technical support specialist, helping customers using enterprise geodatabases with ArcGIS Server, traditional and branch versioning, and ArcGIS Utility Network. Marlon Straker, Support Engineer Marlon S. has been at Esri for more than three years. He supports ArcGIS Enterprise and its extensions, including ArcGIS Notebooks, ArcGIS Workflow Manager, ArcGIS Network Analyst, and others. Join us to learn from and connect with fellow ArcGIS Monitor users. We look forward to seeing you there!

‎05-07-2025

Hi @ChrisBlakely1, > Any updates on this? We are likewise hoping to use the API. Unfortunately, I don't have an update on when the ArcGIS Monitor API will be available. Sorry. We currently have to work on other higher priority items. Please send me an email: dlaw@esri.com. I would be interested in hearing more about your requirements and what you would like to do via the API. Hope this helps,

‎05-04-2025

Hi @GrantSmith122, Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX. > Yesterday at 2:30 pm, the component ID was 11050569; this morning at 8:45 am the component ID has now changed to 11716560. How could this possibly be? I have not seen this behavior in ArcGIS Monitor before. Once a component is "registered" with Monitor, it is assigned a unique ID and this value does not change. The only think I can think of, in the time period from 2:30 pm to the next day at 8:45 am - was the service republished? Perhaps someone re-published the service with some data updates? I think this might change the component ID. I'm sorry that it messed up your configured notifications. Since last Wed, have you noticed the component ID changing again? or has it remained the same value of 11716560?

‎05-04-2025

Hi @Thomas_Puthusserry, Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX. > There is an ESRI support ticket (03893275 ) opened, where I have given additional logs Thanks for letting me know. I will defer to Esri Tech Support to investigate the issue further. They are the best folks to help resolve your issue.

‎05-04-2025

Hi @NicolasNi1977, Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX. For the error message in the first screenshot, can you please login to the ArcGIS Administrator Directory for the ArcGIS Server site > then navigate to SiteRoot > usagereports Are there any reports that start with a numerical character? If so, can you please delete them. Then restart the AM Agent service on the machine. Hope this helps,

Re: User Access Data · ‎04-28-2025

HI @AJohnson_HFHI, > ... if there are usage statistics for users like how often they are logging in and which items (apps/maps) they are viewing. ArcGIS Monitor 2024.1.1 currently does not have this capability. It is in the Dev backlog and planned for a future release. Hope this helps,

‎04-28-2025

Hi @Thomas_Puthusserry, The environment description, just to confirm: it sounds like you were able to register the enterprise portal and ArcGIS Data Store components of your ArcGIS Enterprise 11.3 site, but not the 2x ArcGIS Server sites, both single machine (one is the hosting server and the other is federated with the portal), is this correct? For the 2x ArcGIS Server sites, can you see the metrics for their respective host machines? If not, can you please confirm that you've set the appropriate permissions? Then restart AM Agent on the machines. Did you register the 2x ArcGIS Server sites directly in ArcGIS Monitor (on the Monitoring tab), or can you "see" them listed under the "Discovered Components" filter (on the left panel of the Monitoring tab)? If the latter, can you please try and add them via the "Discovered Components" option? Hope this helps,

‎04-28-2025

Hi @Thomas_Puthusserry, > How can I see the 'status report' from the server site via REST api? Please login to the ArcGIS Server Administrator Directory of your ArcGIS Server site. (e.g., https://[hostname].[domain].com/arcgis/admin/login) Then navigate to SiteRoot > usagereports. You should see a list of reports on this page. Hope this helps,

‎04-23-2025

Hi @NCCGIA, > To be clear, the Agent is installed on the node it just can't be registered with Monitor Server. How can we accomplish this? Is this expected behavior and seamless? I believe this behavior is related to a known bug in ArcGIS Monitor 2024.x, BUG-000176010 - Agents on AWS can fail registration due to duplicate address. I'm sorry for the inconvenience. The team is actively working on addressing this for a future release. Please open an Esri Tech Support issue and you can attach the behavior you're seeing to the bug. This will help prioritize it. Hope this helps,

‎04-22-2025

Hi @SteveMcCarthy, > I use that tool once a month to tune my Services and Servers, please bring it back or create a tool to do the reports. Can you please both more specific on your requirements/needs? We realize there's a need/want to export data from an analysis view, but what else? What does the Export to Excel report tool offer that we're missing in Monitor 2024.x? Certain metrics? If so, which? or display of certain data - maybe we could offer a pre-configured analysis view. The more details you can provide, the better we can consider implementing the functionality in core. Thanks in advance

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Latest Contributions by DerekLaw

Re: Error registering AG Data Store 11.3 (Relational) with ArcGIS Monitor 2024.1.1

Re: Agent disconnected on Monitor 2024.1.0

Re: Drive Capacity Matrix say "No data available"

Re: ArcGIS Monitor Registering Agents in an Autoscaling Environment

Re: Monitor loses connection to host machines at the same time every evening.

ArcGIS Monitor User Group Meeting #3 - June 17, 2025

Re: How To Access ArcGIS Monitor Data Through the API

Re: Finding a Component Id in Monitor 2023.2.0

Re: GIS Server component registration not working

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

Re: User Access Data

Re: GIS Server component registration not working

Re: Observer log says, "Failed to read ArcGIS Server usage report "

Re: ArcGIS Monitor Registering Agents in an Autoscaling Environment

Re: ArcGIS Monitor 2024.1 Excel Reporting Tool - Status changed to: Needs Clarification

Observability for ArcGIS at ERGIS 2026

Observability for ArcGIS at ERGIS 2026

ArcGIS Monitor at ERGIS 2026

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Woolpert - ArcGIS Monitor user story

Wildfire Response GIS

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