Hi all, my name is John, and I am a member of the ArcGIS Server team at Esri Support Services. Today I would like to share a few tips and knowledgebase articles that are useful for troubleshooting issues with ArcGIS Mobile 10:
1. The .wmpk (ArcGIS Windows Mobile Package) file generated from Mobile Project Center (MPC) is actually a compressed file. You may change the extension to .zip and upzip the file. You will see the .amp file and other .xml files.
2. The .amp file is the mobile project’s configuration file. You can use a text editor to open the file and check the MobileService URL and all other information configured in MPC. This is an easy way to check a mobile project without repeating the workflow. The MobileService URL should be using a fully qualified domain name or public IP address if the mobile project is intended to be used outside the internal network.
3. Below is a list of knowledgebase articles that reference common issues related to ArcGIS Mobile 10 project deployment and mobile cache:
FAQ: Is the Mobile Cache the same thing as the Server Cache? If not, why is it different?
ArcGIS Mobile uses sqlite database as the mobile cache storage format
http://resources.arcgis.com/content/kbase?fa=articleShow&d=32233
Error: "MobileServer requires a custom extent to be set. The default extent is not acceptable (union of all layers"
Before publishing a map service with mobile data access capabilities, set the custom extent in ArcMap.
http://resources.arcgis.com/content/kbase?fa=articleShow&d=37939
Error: "Failed to open the project. Error opening mobile cache"
The mobile cache needs to be manually copied over to the mobile project folder.
http://resources.arcgis.com/content/kbase?fa=articleShow&d=38116
Error: "Error opening mobile cache" when deploying the mobile application on mobile device
A specific folder structure needs to be set on the mobile device.
http://resources.arcgis.com/content/kbase?fa=articleShow&d=38494
FAQ: Can the ArcGIS Mobile application be customized?
http://resources.arcgis.com/content/kbase?fa=articleShow&d=35526
