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I want to add some additional clarity in the response. When you upgrade to a newer version of Enterprise the solutions that are available to deploy from the ArcGIS Solutions app in Enterprise will be the latest versions for that release of Enterprise. However, the solutions that you have already deployed on your Enterprise will not automatically update to the latest version when you update to a newer version of Enterprise. You would need to deploy the latest version to get the updated items. In addition, deploying the update will not update your existing items, it will create new items. This is by design as it is not possible for us to reliably update existing items, because once the items are deployed you can make any modifications you want to them. If you are curious which versions of a particular solution are available at a given Enterprise release you can view this from the help for the solution. Select the version of Enterprise under the 'Other versions' dropdown and review the release notes at the bottom of the help topic. https://doc.arcgis.com/en/arcgis-solutions/11.4/reference/introduction-to-citizen-problem-reporter.htm
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04-17-2025
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@ACrateau, you could refer to our documentation for the solution in Enterprise 11.3 which had the 2.0 version. It would almost identical to the doc that was available previously for AGOL. https://doc.arcgis.com/en/arcgis-solutions/11.3/reference/introduction-to-citizen-problem-reporter.htm
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04-16-2025
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@Dawn_Scott, you can't use arcade to conditionally show different request types based on the selected category. Instead in the new version of the app we are using Contingent Values configured on the layer to drive this behavior. The help documentation below describes how you can use a Notebook and a CSV provided in the latest version of the solution to apply your request categories and types to the feature layer in the solution. https://doc.arcgis.com/en/arcgis-solutions/latest/reference/configure-citizen-problem-reporter.htm#ESRI_SECTION1_64BA96A144634860A104787C94FFD308
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04-10-2025
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@Marisa_Valencia, I wanted to follow-up on a couple of your comments. When we evaluated the ERG widget functionality in WAB and considered the options available in the platform we made the decision to go the route of a hosted Notebook + Web Tool. This was not because there was an issue with building it as a widget in ExB, but rather because this was inherently an analytical workflow. In addition, because we have implemented this as a Web Tool, you now have much more flexibility to how you run this analysis, whether that be from ExB, the Map Viewer, from a custom app, or script it using python, or future web or desktop clients. Finally, because the code is implemented via a python notebook and a CSV that drives the parameters for the analysis, we feel this approach makes it much easier for users to customize the analysis or tool. We also evaluated the functionality of the Threat Analysis widget as well. We determined there was enough of a difference in the input parameters that combining them into a single analysis tool would complicate the user experience of both. At this time we don't have plans to build a Threat Analysis Notebook + Web Tool. However, the logic in the ERG Notebook could be modified to fit the Threat Analysis workflow as essentially it is taking an input and creating buffers based on specified criteria.
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04-03-2025
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@JohnWatermolen_OCGIS, yes I would be interested in trying to troubleshoot this with you. Maybe if you could share some screenshots or even a short video demonstrating the problem it might help to see what is causing the issue.
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03-31-2025
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In my experience it is common for the portal to not be accessible from outside the organization's network, i.e. only users on the internal network can connect to the portal. However, it is less common that all the users connecting to the portal on the internal network also do not have external access to the internet. If you can connect to the Portal on your internal network, i.e. login in to the portal via your browser, from your computer and your computer has access to the internet, than you can deploy solutions to Enterprise. It is very easy to test this out. Connect to the portal from your machine via the browser, open the Solutions app from the app launcher in portal, and if any solutions load then you can deploy them to your portal. With regards to the next logical step of moving the Road Closures solution to Enterprise. I would say it depends on your use of the solution. If you intend to share your road closures out with the public or to the community maps program I would say Online is a great environment for this as it is easy to share out with the public and always up and available.
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03-21-2025
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@CodyLyons, a couple of things here. First, it is very common that the servers hosting enterprise are behind a firewall and have no access to the internet, but does this also mean that your Desktop that you use to connect to the Portal also doesn't have access to the internet? If your Desktop has access to the internet and you can connect to the Portal on your internal network you can still deploy ArcGIS Solutions into your portal. To do this you would go to the app launcher within Portal and open the Solutions app. From there you can search for the solution and deploy it into your portal. Second, if you are interested in sharing your closures with the Community Maps program, as discussed in the blog below, I would still recommend you use ArcGIS Online to host this solution. It is possible to deploy the solution to Enterprise, but you would need a way to share the road closures feature layer with ArcGIS Online so that it could be shared with the Community Map program and be aggregated and shared with our consumer mapping partners. https://www.esri.com/arcgis-blog/products/arcgis-solutions/local-government/smooth-riding-with-the-road-closures-solution/
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03-20-2025
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This is not currently possible in the latest version of the Citizen Problem Reporter solution and the new ArcGIS Instant Apps Reporter template. We are looking at adding this capability later this year.
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03-13-2025
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Based on this I would recommend you use ArcGIS Pro to author a new line layer with a related table and publish them as a new hosted feature layer in ArcGIS Online. You could then add this to a web map and configure the forms on the line layer and related table to support the similar commenting behavior on line features. In ArcGIS Pro you can also configure the contingent values on the line feature class before your publish so there is no need to update the notebook to work against the line layer. I think this is definitely achievable, just need to use Pro to author the feature layer with related table.
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02-19-2025
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@Joshua-Young, I have demonstrated this scenario using Survey123 in the past. Essentially I was using Survey123 to just add new data points to the metrics layer. I was not using a repeats question to add related data, so I did not need to load any previous data. I just defined a dropdown to select the appropriate boundary, outcome and metric and then entered the values. I think Manager could also work for this, you can add related records if you add the related records element to the form for the boundaries layer in the web map. I think it would be easier though to just add a new record to the table, but unfortunately at 11.4 the ability to create new features or records in a table was not yet in Manager. This is available in the current AGOL release and will be in Enterprise 11.5.
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02-18-2025
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Integrating the Line layer into the solution would be challenging, there would be a lot of work to add it to all the other maps and apps in the solution. It also wouldn't just integrate into the Notebook + CSV. Having a line layer available in the Reporter app to submit reports with is very straight forward. You would just add a line layer to the web map, and then configure the Reporter app to have the line layer be a reporting layer. Then when you open Reporter you would have 2 layer options, the point layer and the line layer. I think though that you need to consider the user experience. It may not be that intuitive for a user to choose whether they want to create a point or a line, and even if you went this way it would be difficult for you to work with this information across 2 different layers. This is why we typically choose one geometry type that we feel can best handle different cases.
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02-13-2025
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Points, Lines and Polygons are supported in the Reporter Instant App. You would need to have a line layer in the map to support users submitting records using a line rather than a point. If you want both you would have a point and a line layer in the map and the user would first select the point or line and then draw the sketch and submit the feature.
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02-13-2025
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Can the user logged in have logic applied to calculate or not calculate based on whether it's a logged in user or not? No , unfortunately this is not possible. It is not possible to change the Other/Recommended UI. This is just the behavior on contingent values. I might ask if contingent values is necessary in your situation. It looks like you are using Citizen Problem Reporter for a different use case. Do you need the user to first select a value from one field and then have that value limit the options in subsequent fields? If you do not, you could implement a simple choice list by removing contingent values and just using a domain on the field. A domain will provide a drop down list of valid choices and you won't see the Recommended and Other options.
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02-13-2025
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@AaronPDXPaul, The Like and Dislike buttons are disabled when trying to Vote on them as a Guest. The Requests_reporter view used by the Citizen Problem Reporter app does not have the 'Update' capability enabled for editing. This is why the feature is disabled, because users can't update the service to increment the like or dislike. To change this you can go the Settings for the view and enable Update under 'What kind of editing is allowed?'. How to remove Other Choices from Request Category and Request Type fields. If you are referring to the 'Other' in the dropdown vs the 'Recommended' options, it is not possible to disable this. This is how Contingent Values work across all editing apps in ArcGIS Online. It allows you to pick a different value, but will prevent you creating the feature if it doesn't match a selection in the other field. I'm working on how to capture and calculate users Logged In for Name, Phone and Email. It seems like the user log in credentials should be baked into the solution. Is more configuration needed to get user credentials calculated? By default the logged in username will be written to the created_user field, this is happening due to Editor Tracking which is configured on the service. For the Name, Phone, and Email fields it is possible to add a calculated expression on the field configured in the Form in the Map Viewer. However, the issue is when you have a calculated expression on a field it becomes non-editable. So this would work well for logged in users, but if a user what not logged in, the field would calculate as null, and the user would not be able to edit them to put their name in. This is we decided not to add these calculations into the form. If you want to add them to the form you can use the following code to calculate it: First Name: return GetUser().firstName; Last Name: return GetUser().lastName; Email: return GetUser().email
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02-13-2025
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@AaronPDXPaul, you may be looking at an older Enterprise version of the solution help. Here is a link to the latest help, that shows version 3.0. https://doc.arcgis.com/en/arcgis-solutions/latest/reference/introduction-to-citizen-problem-reporter.htm Try going through the configuration topic here and let me know if you still have specific questions on configuring the solution.
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02-11-2025
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