Latest Contributions by AmnoyAm

Somehow the borrowed license on the client machine was likely deleted as a result of removing or renaming the trusted storage.  Basically there is no more license to return at this point.  Nothing further can be done from the client machine.  However, you will need to manually reset the borrowed license on the license manager.  There is no easy way to do this.  The process will require you to deauthorize all licenses except the Standard license since the license manager will not allow you to deauthorize features that have been borrowed.  Delete the trusted storage so the license manager can generate a new default one.  Then reauthorize all your licenses back.  As for the Standard license, all licenses were deleted along with the trusted storage.  You will have to go to MyEsri > Recover Lost Licenses to retrieve them.  Once activated, you can proceed to authorize them.  I suggest you make this request beforehand so there's no delay.   If you have numerous licenses and can go without the one Standard license, the easier option is to allow the borrowed license to expire.  If this the not an option, please provide me the case number.  I can go over the process with the analyst working on your issue.   ... View more

Mark, Each user on a single machine will have his/her own profile.  User A's login detail will not affect User B.  In your scenario, let's assume User A opened Pro using a specific account from AGOL.  Without shutting down Pro, another user logs in on the same machine and starts Pro.  The user will be prompt for an AGOL login account.  The user can then log into Pro using another AGOL account that was previously granted Pro licenses.  In this situation, User A started Pro using one account and User B started Pro using another AGOL account.   Hope that cleared up any confusion.   ... View more

Mody, I assume you are referring to ArcMap Concurrent Use licenses.  Let me know what product and license type if this is not the case.  If so, you mentioned you were able to return the Advanced (assuming ArcMap) license.  Go back to the ArcGIS Administrator and to the Desktop folder.  Switch the software product to Standard (ArcEditor) Concurrent Use.  Then go to the Borrow/Return folder.  It should display Desktop Standard feature.  Uncheck the borrowed license and then Apply to return it.   If all licenses were already returned from the client side but the ArcGIS License Server Administrator indicate otherwise, you may choose to allow the borrowed licenses to expire.  By default, borrowed licenses were set to expire after 30 days.  Otherwise, you will need to contact Technical Support to address the issue.   ... View more

Sergio Yes, you must deauthorize your license before cloning. Muhammad, If you have the original hard drive, boot up with that hard drive and see if you can deauthorize the license.  Then reauthorize it after you have your new hard drive installed.  If this is not possible, you can contact Tech Support or go to the Recover Lost Licenses section in MyEsri. ... View more

Phil, By default, ArcGIS Pro uses Named User license from ArcGIS Online.  You must activate your subscription before setting up your ArcGIS Online organization.  Doing so will provide the option to assign Pro licenses to your ArcGIS Online members.  In your case, you've created a public ArcGIS Online organization.  Without activating your subscription, there is no option in the public organization to assign Pro licenses.  Follow the instruction in the link below to activate your subscription.   Set up an ArcGIS Online organization—ArcGIS Pro | Documentation  Contact Customer Service if you can't find your activation email.   You also have the option to convert your Pro Named User license to Single Use licenses.  This can be done in MyEsri.  Go to my.esri.com > Organization tab > Licensing > Convert ArcGIS Pro Named User Licenses and follow the wizard to convert Pro Named User licenses to Single Use licenses.  Once completed, you can use the resulting Single Use license to authorize ArcGIS Pro Single Use.   ... View more

Mark, You can run the install silently using the following syntax:   msiexec.exe /i <Path to msi> /qb ALLUSERS=1 SOFTWARE_CLASS=Professional AUTHORIZATION_TYPE=NAMED_USER License_URL="www.arcgis.com" You can find addition information concerning silent install in the following document: Localized and silent install options—ArcGIS Pro | Documentation  ... View more

This error usually comes up when your system clock changed 24 hrs forward or backward.  If you've already switched your system clock back to the current date and time and still getting this error, do the following: 1.  On the client machine where Drone2Map was installed, open your Registry Editor and go to HKCU\Software\ESRI\Drone2Map\Licensing.  Look for the key, ARCPROWORKOFFLINE, and change the value from TRUE to FALSE.  This will allow you to start Drone2Map with the AGOL login dialogue.   2.  Your AGOL organization still thinks you've taken the Drone2Map license offline.  Contact Esri's Customer Service to remove the offline status from your account.   You should be able to start and log in to Drone2Map with your AGOL account afterward.   ... View more

Per machine install of ArcGIS Pro automatically install the ArcGIS Pro Licensing Service.  You will not be able to go through the Single Use authorization process without it.  With that said, corrupt application service is always possible though extremely rare.  If this is the case and you're able to go through the authorization process, the authorization should fail since it will not be able to write to the trusted storage.   Per user installation of ArcGIS Pro does not install the ArcGIS Pro Licensing service.  When selecting the Single Use license type, it will display an information message explaining the need to install the licensing service which can be found in the Pro installation directory in the user local profile.   ... View more

S.W Woo, There are multiple factors to consider here.   1.  Set ArcGIS Online organization. 2.  Google login issue. 3.  Single Use license authorization.  1.  Did you create an ArcGIS Online organization?  This must be completed first.  The following documentation will walk you through the process if have not done so:  Set up an ArcGIS Online organization—ArcGIS Pro | Documentation.  If you did already, were you able to log in using the account from the organization without going through Google?  If you have not, it doesn't matter if you resolve the scripting error you've mentioned.  The account must first be assigned an ArcGIS Pro license.   2.  If you open IE on your machine and go to www.google.com and attempt to log in, do you get the same script error?  If so, this is an issue with the web browser not working with Google's login dialogue.  This is an issue outside of ArcGIS Pro.  I suggest searching the Internet for a solution or contact your IT staff can help with this.  Once this is resolved, Pro should allow you to log in with your Google account. 3.  Go back to ArcGIS Pro in Single Use licensing mode and click on the Deauthorize option.  You will eventually get to a window pane that list all the authorized licenses you can deauthorize.  What is the name of the feature(s)?  ArcGIS Pro licenses should have "Pro" in the feature name such as "ArcGIS Pro Advanced" for Pro Advanced core license.  If the feature you have does not have Pro in the feature name, it's likely a license for ArcMap.  You may have authorized with an authorization number for ArcMap.  Licenses for ArcMap cannot be used for ArcGIS Pro and vice versa.   ... View more

If you installed ArcGIS Pro and defined license manager, software class and authorization type, it will include a fourth property, LOCK_AUTH_SETTING.  This setting is set to True by default. By doing so, the user is not allowed to make a licensing change.  If you wish to turn off this feature, go to the Registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Esri\ArcGISPro\Licensing.  Look for the LOCK_AUTH_SETTINGS key and set the Data setting to False.  This will allow the user to switch to other licensing type, change license manager, etc.    The following documentation provides more detail on this subject: Localized and silent install options—ArcGIS Pro | Documentation  ... View more

Data Science, This is definitely a network issue.  When on the VPN, your machine is connect to your network.  This is why you're able to connect to the license manager.  You should be able to connect to the portal website as well.  However, it sounds like you're using the public URL address to the portal.  You machine is making a request outside your network and requesting a response back into your network.  Take the VPN out of the equation.  Go to machine inside your network, open a web browser and load the portal's website.  Does it load?  If it does not, talk to your network administrator.  This is something he/she can easily fix.   When you're not on the network, you can connect to the Portal because it's configure for public use.  However, the license manager still resides on a machine inside your network, behind your network's firewall.  You must open the communication ports through the firewall.  The following link provides more detail concerning ArcGIS License Manager and firewalls: Configure ArcGIS License Manager to work through a firewall—License Manager Guide | ArcGIS Desktop  Summary: If you want to use ArcGIS Pro outside your network, configure your portal to be accessible publicly and also configure the firewall for the ArcGIS License Manager to be accessible outside your network.  In your situation, your portal is already configure to be publicly accessible.  You just need to follow the steps in the link above to make your license manager accessible.   If you want use your VPN connection to your internal network, use the internal portal website or make sure machines internally can access the the external portal address.   ... View more

Martin, I would contact Customer Service.  The representative should be able to assist with the matter.  Technical Support would not have your licensing information.  Hope that helps.   ... View more

Sounds like something on your machine changed and broke the trusted storage where licenses are stored.  Start the ArcGIS Administrator, it should display an option to Repair.  Run the Repair.  If this does not come up, you can run it using command line.  Open the command prompt and go to C:\Program Files (x86)\Common Files\ArcGIS\bin.  Then run SoftwareAuthorization.exe /s /repair all.   If this doesn't fix the issue, you will need to request a new authorization number from your professor.  If you get a new license, open your Windows Explorer and go to C:\ProgramData.  Remove the FLEXnet folder.  It will create a new default folder and will allow you to authorize the new license.  ... View more

Hayden, When a user starts Pro, it makes a request to the Portal for ArcGIS to load the logon dialogue.  The user then signs in with an account that was assigned an ArcGIS Professional user type or ArcGIS Pro add-in license.  Portal verifies the account and tells Pro to go to the specified license manager to retrieve the license.  So Portal never communicate with the license manager.  Basically Pro makes a call to Portal and then makes a separate call to the license manager.  This is important when troubleshooting your situation.   First, let's look at the Portal connection.  Local users can connect to the Portal and remote users can connect to the Portal.  However, remote users using a VPN connection cannot connect to the Portal.  Is the VPN connection to the same network where Portal resides or to another network?  If the same network, open Internet Explorer and load the Portal Manager, https://<portalhost>/arcgis.  If it does not load, there is obviously an issue with your network configuration.   Assuming the user can load the login dialogue in Pro and able to log in with a Pro enabled account, Pro will then attempt to connect to the license manager using TCP/IP protocol using ports 27000 and 27009 which you've previously defined.  Make sure both inbound and outbound rules were define for these ports through your firewall.   To summarize, you have two separate issues: Connection to your Portal from Pro through https and Connection to the ArcGIS License Manager through TCP/IP ports 27000 and 27009.   In both cases, Fiddler is a good tool to use for troubleshooting.   ... View more