Latest Contributions by AmnoyAm

Wen An, ArcGIS Single Use licenses are stored in the trusted storage which is anchored to various components of the operating system.  When one or more of these components change, the trusted storage becomes corrupt.  The licenses within it are no longer accessible. In your case, its possible the hostname, ip address, UMN, etc may have changed and changing the identity as a result.  The error indicated that the application is trying to deauthorize licenses from a different machine it was authorized with.   Moving forward, you can manually delete the trusted storage and retrieve your license through the Recover Lost Licenses tab of MyEsri.  If you need assistance with this, I recommend you contact Esri Technical Support.  An analyst can walk you through the process if necessary.   ... View more

Tiffany, The easiest option is to go back to the ArcGIS Administrator > Support Operations and Deauthorize.  It will list all Single Use licenses you've authorized on your machine.  Since you don't know which authorization number was used, just deauthorize all licenses and reauthorize the one you want.  If you have two Desktop Advanced licenses authorized, deauthorize both.  Then authorize it again using one of the authorization number.  Use the other authorization number on the other machine.   ... View more

Install all applications on the new server.  For ArcGIS Server (AGS) and GeoEvent Server, proceed to authorize them.  As for the License Manager, you will need to deauthorize the current licenses first.  Then authorize them on the new server.  Verify the ArcGIS Server and GeoEvent Server are up and running.  Also verify the licenses on the new License Manager are updated.  Afterward, decommission the existing server.   ... View more

Tom, You are correct.  A silent install of ArcGIS Pro Single Use automatically turn on LOCK_AUTH_SETTING which means Pro will look to the licensing setting in HKLM and copy it to the HKCU registry hive and open with that setting.  However, it prevents you from switching to other licensing type and even authorization/deauthorization.  The assumption is that the administrator should complete the software authorization along with the silent install.   In your case, you just want the install and then authorize it separately.  Is this because you don't have the licenses yet or  you don't have the provisioning file?  If the latter, you can create your own provisioning file which is just a text file.  Just copy the following into a text editor and save it as .prvc file.  You will need to supply your information and the authorization number for the Basic license of course.   // User Information First Name=ESRI Last Name=Employee Organization=ESRI Department=Dev Email=abcde@esri.com Address 1=380 New York St. City=Redlands State/Province=CA Location=United States Location Code=US Zip/Postal Code=92373 Phone Number=909-793-2853 Your Organization=Commercial/Private Business Your Industry=Other Yourself=Other // Features and authorization numbers Desktop Basic=ESU123456789 If this is not an option for you, then yes you can run the Software Authorization wizard from the ArcGIS Pro installation directory.  However, you will still need to provide all the information above manually.   ... View more

Tyler, With ArcGIS Pro Named User license, you're allow to start ArcGIS Pro on three separate machine or session per license.  An attempt on the fourth machine will fail.  You don't need to log in and out on the same session.  Simply start ArcGIS Pro on three separate systems using the same account.   If you take the license offline, its only good on that system.  You will get an error message if you attempt to start Pro on another machine using the same account until you return the offline license.   ... View more

Single Use licensing for per-machine installs Install setup msiexec.exe /i <Path to msi> /qb ALLUSERS=1 SOFTWARE_CLASS=Professional AUTHORIZATION_TYPE=SINGLE_USE Authorize product %ProgramFiles%\ArcGIS\Pro\bin\SoftwareAuthorizationPro.exe"/LIF <Location of prvc> /s /Ver 10.6 In your case, just remove the LOCK_AUTH_SETTING switch.  The feature is strictly for Concurrent Use install option.   ... View more

The machine where ArcGIS 10.5 must have access to the server hosting the license manager.  Make sure your machine is connected to the network.  Instead of browsing the network, type in the hostname of the server where the license manager was installed.  If it does not accept it, ping it using the command line.  If you don't get a response, either your machine is not connected to the network or the license manager server is not reachable.  Let me know what happen. ... View more

Robert, There is only one installation of ArcGIS Server (AGS) per version.  Then you authorize it with a license level or role (E.g. Advanced, Standard, or Basic) that will determine what functions AGS will be capable of.  The Image Server license is another role you can include in the current server.   As for your license in particular, I don't know why your account was changed to a lower license.  As George mentioned, you may need to contact your account manager in Customer Service to review your licenses.   Hope that clears up any confusion.  Let me know if you have further question. ... View more

Metral, Open your Windows Explorer and go to C:\Program Files\Esri\License10.6\sysgen.  There should be a keycodes file.  This is where licenses are stored after a successful authorization.  Move the keycodes file to another location.  Do the same for the keycodes file in C:\Program Files (x86)\Esri\License10.6\sysgen. Then run the Software Authorization wizard again.  When completed, go back to C:\Program Files\Esri\License10.6\sysgen.  Open the keycodes file in a text editor.  There should be entries starting with the AGS feature name follow by the version number, 106.   If there is no keycodes file, other feature name besides AGS, or the wrong version, contact Esri's Technical Support.  The analyst can help you troubleshoot the issue.  The provisioning file you received could be for a different application, version, etc.  There's too many factors to consider without further information.  But the keycodes file is a good place to start.   ... View more

Can you elaborate on your situation?  Perhaps I assist you with the issue.  Are you trying to license ArcGIS Pro after installing it?  Which admin portal are your referencing?  If you can provide more detail and/or screen shots, perhaps I can clear up any confusion.   ... View more

Albert, If you have an ArcGIS Desktop license, you also have an equivalent level ArcGIS Pro Named User license.  To use it, you will need to do the following:    Set up an ArcGIS Online organization which includes creating an account.    Assign ArcGIS Pro licenses to the account.    Start ArcGIS Pro with the AGOL account in the previous step.   The following article will get your started: Set up an ArcGIS Online organization—ArcGIS Pro | ArcGIS Desktop  ... View more

Please contact Esri Customer Service.  The representative can help you your lost licenses.  He/She can also help you with your access to MyEsri and why you do not have the License Recovery option.   ... View more

I see.  Basically the license was authorized to the old hard drive.  In that case, you will need to recover the license.  You can do so by going to my.esri.com and to the Recover Lost Licenses tab.  Just follow the wizard and provide the necessary information or contact Esri Customer Service.  This is the only option to recover your lost license.   ... View more