Latest Contributions by AmnoyAm

 Abdelrahman, There's a lot of unknown to determine what the issue is.  Maybe the following help get you started: 1.  Verify you have indeed upgraded to Portal 10.8 or 10.8.1.  An easy option is to check in Programs and Features in the Control Panel. 2.  Verify you have the correct version of the license file (.json file). 3.  Verify you have the user types mentioned in your description.  You can view the details in MyEsri.  In doing so, make sure you downloaded and copy the correct json file.   If you've verified all the above, the next thing is to verify the content of the json file.  For this, I recommend you contact the distributor or Esri Technical Support.  An analyst can help review the content of the json file.  ... View more

Laurie, Pro should stay open as long as there is a license available.  With that said, what licensing option were you using?  If using Concurrent Use or Named User license, there are connectivity issues to consider.  At some point, the connectivity between Pro and the license manager could have been an issue.  If possible, try borrowing the license or use a Single Use license.  This way the license is local to the system and eliminate any network related issue.   ... View more

With the Named User licensing option, you can log into to Pro on up to three separate system.  Although I'm not sure if it was meant to be used in your scenario, but it is technically possible.   As for your other concern about a disconnect from AGOL, this is not different than Pro running on any other system.  There are three possible issues where Pro can fail:    1.    AGOL goes down.    2.   The system where Pro was installed goes down.    3.  Network related issues. The chances of any of the above issues occurring is very low and no more higher than Pro installed on any other system or any other licensing option.   ... View more

Mody, I've tested the transition to different licensing type, including to and from Concurrent Use license, and have not experience your issue.  Concurrent Use license will take a few seconds to display but it shouldn't take more than a few minutes.  Can you see if this occurs on another machine?  If so, I recommend creating a fiddler log for each version and contact technical support.  This way the right people can review your logs for possible issues.  ... View more

Michael, We always want customers to upgrade the license manager when a new version is available because it's always backward compatible.  The version of Flexnet Licensing service installed in the ArcGIS License Manager 2020.0 was upgraded from the previous version.  Pro 2.6 was also upgraded to the same version.  In your case, the user application, Pro 2.6, has a later version of the Flexnet Licensing service than the license manager.  In this case, Pro will still works.  It may not always be the case.     ... View more

Dan, You mentioned you have one code with 50 licenses.  Does the authorization code start with an EFL or ESU?  If it starts with EFL, you have a Concurrent Use license.  In this case, you will need to install a license manager where you can authorize and host the licenses.  ArcMap will point to the license manager for the licenses.   If your code starts with ESU, you have a Single Use license.  You can use the code to authorize the license on the individual machine.  The only way to retrieve it back is to deauthorize it from the authorized machine.   Let me know what license type you have and if you have further question. ... View more

Ramzi, From your description, you installed and tried to authorize ArcGIS Desktop Single Use.  You mentioned you received a trial license from MyEsri.  What is the name of the file?  It's possible you received a license file for ArcGIS Pro and not ArcGIS Desktop.  You can also test by going to back to the ArcGIS Administrator.  Click on the Supported Operations folder and then Deauthorize.  On the second dialogue, it will list all your authorized Single Use license.  If it has the word "Pro" in the feature names, it's a Pro license which cannot be used for ArcGIS Desktop.   ... View more

Dinis, Hope Support Service was able to help you with you issue.  If not, I can assist.  ... View more

Zachary, ArcGIS Pro is 64-bit application and requires a 64-bit operating system.  See the supported operation system section  in the following system requirement: ArcGIS Pro 2.5 system requirements—ArcGIS Pro | Documentation  ... View more

Nixon, Start with the following documentation.  This will get you started.  Just let me know if you run into any issue following the documentation or have any additional question.   Set up an ArcGIS Online organization—ArcGIS Pro | Documentation  ... View more

DSI, Your issue is different from the initial post.  In your situation, it appears you were able to log into the Enterprise Portal with a Pro license assigned account.  However, it was not able to find a core named user license on the license manager.  Here's what I would do: 1.  Go to Portaladmin.  Verify it's pointing to the correct license manager using the hostname, FQDN or IP Address. 2.  Go to that license manager and verify you have named user licenses on that license manager.   3.  If there is a firewall between the license manager and client machine where Pro was was installed, you need to configure the license manager to work through the firewall.  This is likely your issue.  Refer to the following documentation on how to do so:  Configure ArcGIS License Manager to work through a firewall—License Manager Guide | Documentation  You should be able to use the Enterprise named user license once the firewall configuration is in place.  FYI.  What you're currently doing is using a Pro assigned license account from AGOL to authorize Pro.  Afterward you're connecting to your Enterprise Portal for data access.  You're still using AGOL as the licensing portal.  Once you configure it correctly you can use your Enterprise Portal as your license portal in addition to data portal.   Let me know if you have additional question on this. ... View more

Mervyn, Before we consider any other variables, let's make sure we cover the basics.  As Tim mentioned earlier, the user who took the licenses offline must be logged in to return the licenses.  Verity that by doing the following: 1.  Start Pro and go to the Licensing tab.  You will notice the option to take the licenses offline is checked.  The Licensing Portal should state, https://www.arcgis.com.  Make a note of the Workstation Alias.   2.  Open you web browser and go to arcgis.com.  Log in with your AGOL account.  Go to the Licensing tab>License Activity.  Expand the account you took the license offline.  Verify it is the same workstation alias you noticed in step 1.  It's confirmation, this is the account you used to take the licenses offline on that machine.   3.  Go back to the machine with Pro installed.  Go to the Portals tab.  You shoud see a list of Portal which should include https://www.arcgis.com.  Verify it has the green check mark on it, indicating its the active portal.  Verified its signed in with the account you verified in step 2.  Then try to return the offline license.   If this does not work, there may be unforeseen circumstances we're not aware of.  There's just too many variables.  I would start off with a Fiddler log.  Perhaps it can provide information to the point of failure.  Technical Support can help with this if necessary.   ... View more