Latest Contributions by AmnoyAm

Sounds like something corrupt the offline license and left Pro in a funky state.  It will have to be manually corrected.   1.  Contact Esri Technical Support.  The analyst can provide help to manually remove the offline license from the system so Pro can start in it's default mode.   2.  AGOL will still think the user is in offline mode.  The analyst will need to contact Customer Service to have a representative reset the account so it can be reused to log back into Pro.   ... View more

Critical third party components by Flexera do not support these Operating Systems. It may be that the other Linux OS will work, but these are not tested or supported by Esri and are used at users own risk. ... View more

Because you're updating the licenses and not adding new ones, deauthorize the current licenses and authorize with the new license file.  It should take about a minute or two to do so.   ... View more

Before we can go further, it's important to determine which licensing option was being used in both environment.  Based on the description above, it leaning toward Josh's assumption that Pro is using a Named User licensing option from on-premise portal as opposed to AGOL.  Verify by doing the following to make sure we're on the same page: 1.  Working environment - Start Pro and go to Setting>Licensing tab.  If using a Named User licensing option, it should list the portal URL in the Settings section.  You can also click on the "Configure your licensing option" to get to the Configure Authorization license dialogue.  Verify the License Type is set to Named User License.  Which portal is selected, ArcGIS Online or ArcGIS Enterprise? 2.  Failed environment - Start Pro to the login dialogue.  Click on the Configure Licensing option to get to the Configure Authorization dialogue.  Again verify the setting is the same as the working environment.   If you are using Named User from ArcGIS Enterprise like Josh mentioned, I can provide further suggestions on how to configure the license manager to work with the firewall.   ... View more

Changing the IP Address on the license manager server will corrupt the authorized licenses.  I suggest the admin deauthorize all licenses on the license manager.  Then change the IP Address.  Once completed, the admin can authorize the licenses back.  If you're not confident with the process, I suggest you contact Esri Technical Support.  An analyst can walk you through the process. ... View more

Ahmed, Can you provide more information or a screen shot.  What software are you using?  What list are you referring to?  A screen shot or additional information would be helpful. ... View more

How To: Recover lost licenses from My Esri  ... View more

Gabriel, If you are in the ArcGIS Administrator and want to change from Single Use license to Concurrent Use license, you must change the software option to one of the Concurrent Use licensing.  In addition, you must specify the license manager hostname to retrieve the Concurrent Use license.  This is the hostname or IP address of the machine where the ArcGIS License Manager was installed.  If its on the same machine, provide the hostname of your machine.  If you're not sure where that machine is, you may need to contact your administrator. I'm not sure if this is what you mean by "host".  If not, can you provide a little more detail, where you're at in the software and what workflow you're following? ... View more