Latest Contributions by AmnoyAm

@RichardDaniels A new version of Pro will include bug fixes, new features, etc.  Sometimes we upgrade the Flexnet Licensing Service to stay up-to-date and to address vulnerabilities.  When doing so, we also need to update the service on the license manager to the same version or higher.  Because newer Flexnet Licensing Service will always work with the same version or lower, you should always update the license manager when available.  That said, a new version of the licensing service is not updated for each release.  So yes, newer version of Pro may work with an older version of the license manager but not always.  In the case of Pro 3.2 and license manager 2023.0, we updated the licensing service for Pro but later found a major bug with the same version of the licensing service on the license manager.  As a workaround, we tested and verified the new licensing service worked with the prior version in the license manager.  This is the same version found in LM 2022.1.  This is why you're able to use either version of the license manager for Pro 3.2.  Again, this is not always the case.   ... View more

If you did not get a response yet, just call them. https://www.esri.com/en-us/contact#c=us&t=5   ... View more

The option file can be used to reserve or exclude users from a particular license.  It does not switch license level as you described.  Whatever is set in the ArcGIS Administrator is what ArcMap/ArcCatalog is going to use unless there is an environment variable setting.  ArcMap/ArcCatalog will check to see if there is an environment variable set before checking the ArcGIS Administrator.  Refer to the document below on how to change a license level through the system's environment variable.  This is especially useful for ArcGIS Desktop in a terminal server such as Citrix.   https://desktop.arcgis.com/en/license-manager/10.4/using-the-license-manager-with-wts-critix.htm   ... View more

I assume your machine is in the same network as the Enterprise Portal and the license manager configured with the portal. Also I assume you're logging into the portal with the same account used to take the Pro NU licenses offline. There's a few things the may have occurred to prenvent Pro from returning the offline licenses. It's possible the status of the Pro licenses may be out of sync with the Enterprise Portal and/or the accompanying license manager. There is another possibility that portal was configured to point to the license manager using a FQDN where the hostname is inaccessible to the Pro machine. Either way, manual reset might be the only option here. I suggest you contact Esri Technical Support and have an analyst troubleshoot and walk you through the process if indeed a manual reset is necessary. ... View more

Assuming you're using a Named User license, have your portal administrator go to Organization>Licenses>View license activity.  Look for the log-in account.  It will show which Pro machine is using the account.  The admin can release the license for one of the existing systems so you can log in.   ... View more

Whether the license manager is used for Concurrent Use license or Named User license with ArcGIS Enterprise, it's a good idea to upgrade the license manager to the latest version.  Later version of ArcGIS Pro may require a later version of the license manager.  The latest license manager will always work with earlier version of Pro.   ... View more

In your situation, Pro makes two separate calls when starting.  Upon startup, it communicates to the portal through https.  You're know when you you get the login prompt to your portal.  Once you log in with a valid Pro licensed user, the portal will verify the user and determine what license(s) are assigned to the user.  It also determine where to get the license from.  Pro then makes another call to the designated license manager using the TCP/IP protocol.  This is likely where the failure occurs.  If you refer back to the article mentioned above by Scott_Tansley, https://desktop.arcgis.com/en/license-manager/latest/configure-the-arcgis-license-manager-to-work-through-a-firewall.htm.  It walks you through the process to open your specific ports through your firewall.  Keep in mind there may be more than one firewalls between Pro and the license manager depending on your location.  As for the ports, the license manager uses two ports, 27000 for the lmgrd.exe daemon and any open port for the arcgis.exe daemon.  You set this up in the service.txt file as described in the article.  Then open those two ports through the firewall.   When troubleshooting, just verify communication to the license manager through those two ports are possible.   ... View more

It sounds like you authorize an ArcGIS Pro license.  Go to the Support Operations folder in the ArcGIS Administrator.  Click on the Deauthorize... button to start the Software Authorization wizard.  Just click next the rest of the way.   You will eventually get to the Deauthorization Options dialogue where it will list all the licenses you have authorized on the machine.  It will likely list feature names with "Pro" in them.  These are Pro licenses.  Cancel the wizard and leave the licenses authorized on the machine.   Instead, download ArcGIS Pro if you can.  If you cannot, contact our Technical Support department.  An analyst can help you through the process.  After installing ArcGIS Pro, it should be ready for use since you've already authorized the license.   FYI:  you have installed ArcGIS Desktop (ArcMap, ArcCatalog, etc).  This is different from ArcGIS Pro, a completely separate application.   ... View more

Refer to the ArcGIS Licensing Technology section of the following white paper: https://downloads.esri.com/support/downloads/other_/arcgis_desktop_licensing_in_cloud_environments.pdf   ... View more

Once you take the license offline, you can use it on or off the network.  The offline license will expire when your subscription expire.  However, if you have Pro installed on multiple machines, you cannot use this user to log into Pro on any other machine until you return the offline license.  Pro Named User license allows you to log into Pro on up to three different machine at the same time with the same user.  If this is not an issue for you, you're better off using the offline license in your situation.   ... View more

By default, Pro will start with the AGOL Named User licensing type.  If you're a new user, it will start there.  When you proceed to configure it for Single Use and start Pro using the Single Use license type.  Then next time you start Pro, it will start in Single Use mode.  Pro will start with the licensing type used when it last closed.  Each user will have his/her own profile.  User A can start Pro with Named User type while user B may start Pro with Single Use.  In your case, you installed Pro and authorized it with Single Use license.  Pro starts using the Single Use license.  Another user logs into the system.  If that person starts Pro for the first time, Pro will start with the default AGOL Named User type.  Click on the "Configure Licensing" option at the bottom of the dialogue.  In the Configure Authorization dialogue, choose the Single Use License option in the drop down menu for License Type.  It should display the authorized Single Use licenses.  Click OK to start Pro.  The next time the user starts Pro, it will start in Single Use mode.   You can have Pro start in Single Use mode by default, if that is what you want.  You can install ArcGIS Pro silently.  This is documented in  https://pro.arcgis.com/en/pro-app/latest/get-started/arcgis-pro-installation-administration.htm The following example is listed under the "Single Use license command line" section: Per machine install:  msiexec.exe /i <Path to msi> /qb ALLUSERS=1 SOFTWARE_CLASS=PROFESSIONAL AUTHORIZATION_TYPE=SINGLE_USE Per user install:  msiexec.exe /i <Path to msi> /qb ALLUSERS=2 SOFTWARE_CLASS=PROFESSIONAL AUTHORIZATION_TYPE=SINGLE_USE   ... View more

Something is missing.  If you authorize a Single Use license on a machine, any user on the machine should be able to start Pro using the Single Use license.  Can you provide a screen shot or the error after attempting to start with another user? ... View more