Latest Contributions by AmnoyAm

John Watermolen‌ When you start Pro, it should use the borrowed license.  Go to the Licensing tab.  Under Settings, it should display the account you used to take the license offline.  It should also display the Portal you used to take the license offline from.  Does it display https://www.arcgis.com for AGOL or your Enterprise Portal URL? ... View more

John, Does your organization have another account? If so, can you reproduce the issue using that account on any other system with Pro installed?  If you can, there is something wrong with the organization.  You can contact Customer Service to resolve the issue.  If you cannot, we can then focus our attention on ArcGIS Pro on your system.   ... View more

Angela, This can be accomplished.  Do a silent install of ArcGIS Pro and define at least three properties (ESRI_LICENSE_HOST, SOFTWARE_CLASS and AUTHORIZATION_TYPE).  Doing so will create a template setting in the HKLM hive in the registry.  If you include the property, LOCK_AUTH_SETTINGS, all users on the system will start ArcGIS Pro with a predefined setting to use Concurrent Use licensing option and pointing to a predefined license manager.  Here is a link for details concerning silent installation or ArcGIS Pro.  Let me know if you have further question on this.  Install options—ArcGIS Pro | ArcGIS Desktop  ... View more

Note when using license manager from the Cloud: If your license manager is running on an EC2 instance, ArcGIS Desktop will no longer be licensed if the license manager instance is restarted, as restarting the instance changes its name. The best option for licensing ArcGIS Desktop in a cloud environment like Amazon EC2 is to use a license manager that is hosted on a physical machine in your organization. Alternatively, the license manager can be hosted on a virtual machine or on a small dedicated EC2 instance that is continuously running (such as a micro size Linux instance). Additional information can be found in the link below: Administer your Amazon EC2 instance with Windows Remote Desktop Connection—ArcGIS Enterprise on AWS | ArcGIS Enterprise  If you have the license manager installed, refer to the following documentation on how configure it to work through a firewall: Configure ArcGIS License Manager to work through a firewall—License Manager Guide | ArcGIS Desktop  The license manager uses two daemons, lmgrd.exe which uses port 27000 by default and arcgis.exe which uses a random open port.  You must manually define a static port for the arcgis.exe daemon.  Then open both ports through the firewall.  The link above will provide details and steps to do so.   ... View more

Robert, Open your Windows Explorer and go to C:\Users\<login_user>\AppData\Roaming\ESRI\Desktop10.6\ArcMap\Templates and rename Normal.mxt to Normal.old.  This is where ArcMap stores it's setting for the user which may have become corrupt.  If this does not work, start ArcMap as another non-admin user.  If it starts, it's likely there is an issue with the local profile of original user.  If this is the case, you may have your IT or admin look into this further.   ... View more

Alice, When configuring the license manager to work through the firewall, you must do two things:    1.  Lock the daemons to use specific ports:  27000 for lmgrd.exe and a port between 27001-27009 for arcgis.exe.    2.  Configure your firewall to allow incoming and outgoing traffic through both ports. The following documentation provides instruction on how to do this: Configure ArcGIS License Manager to work through a firewall—License Manager Guide | ArcGIS Desktop  As for the option file, it should work with or without the firewall.  I suggest you configure the license manager to work through the firewall first.  If it's working correctly, then apply the option file. ... View more

Updates should not affect online or offline licenses.  Please contact Technical Support if you have this issue.  If this is a bug, hopefully we can find a reproducible case to troubleshoot.   ... View more

Mody, You are not wrong with your assessment.  However, doing so will violate the customer license agreement.  If a customer stopped paying maintenance at version 10.2, the customer can only use ArcGIS Desktop and License Manager up to that version.  If you need to test ArcMap 10.6, you will need a license for 10.6 or higher.  ... View more

It is possible you're trying to authorize 10.6 license for 10.5 application.  But Dan is correct, please contact Esri Technical Support.  An analyst can verify your ESU authorization number to determine if it is the correct version, valid number, etc.  Also the authorization file could be valid but the other variables such as application install, OS issues, other applications, etc.  Again an analyst can help trouble these issues.  ... View more

Mody Buchbinder‌ You are correct.  The environment variables were created for ArcGIS Desktop products using Flexera licensing code for single user and concurrent use options.  If Desktop was configure for single use licensing in the ArcGIS Administrator, and if you set ARCGIS_LICENSE_FILE (license manager) and ESRI_SEAT_PREFERENCE  to Float (concurrent use licensing option), ArcMap, ArcCatalog, etc will launch and use concurrent use licensing from the specified license manager.  This will work for Pro as well.  You can start Pro to use concurrent use or single use by default through the use of the environment variable .  Named user licensing is a new feature and does not require Flexera code to function.  Because of this, it never look to the environment variable for licensing configuration or information.  It has it's own workflow.  With that said, there is a way to configure Pro to always using concurrent use licensing option. Refer to our latest webhelp for more information:  Install options—ArcGIS Pro | ArcGIS Desktop  Here's section of the webhelp that's relevant to this issue: "At startup, ArcGIS Pro checks the license setting in the HKCU\Software\ESRI\ArcGISPro\Licensing hive. If the license setting exists, ArcGIS Pro opens using this setting. If the setting does not exist, ArcGIS Pro copies the license setting from the HKLM\Software\ESRI\ArcGISPro\Licensing hive to the HKCU\Software\ESRI\ArcGISPro\Licensing hive and uses that setting. If you include the LOCK_AUTH_SETTINGS option, ArcGIS Pro copies the license setting from the HKLM\Software\ESRI\ArcGISPro\Licensing hive to the HKCU\Software\ESRI\ArcGISPro\Licensing hive, regardless of whether or not there is an existing license setting in that hive. In this case, ArcGIS Pro always starts with the license setting specified in the HKLM\Software\ESRI\ArcGISPro\Licensing hive. In addition, the user is not able to change the license setting." ... View more

Howard, If you have more than one account for your organization and both are behaving the same way, it is likely that the organization's expiration date is out of sync with the offline expiration date.  In this case, the date need to be addressed on the AGOL organization.  Please contact our Customer Service representative to have it corrected.  ... View more

Sandra, Contact Esri's Customer Service.  A representative can help you with your online organization.   ... View more

Dan Patterson‌ The suggestion I provided was specifically for Concurrent Use licensing option for ArcGIS Pro.  You can define the license manager, authorization type and licensing level upon install.  If adding the lock registry key, ArcGIS Pro will start by using the concurrent licensing option without having to manually point to the license manager in the Configure License dialogue.   Is there is better licensing option that satisfy the criteria Tawny requested.  Yes, the named user licensing option you described where core and extensions licenses were previously defined to specific accounts.  Users only need to log in with their unique account.  I assume you reset the accounts or at least the password after each quarter or semester as needed.   ... View more