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Ethan Duke, thanks for confirming the fix. Miles Thompson Utility Admin Dan Joyce can you try again to see if the issue is fixed for you? If not, this could be a separate issue. You can create another question post instead.
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07-03-2019
09:15 AM
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Ethan Duke Sorry for late reply. Was busy to get a fix for this issue. The update of ArcGIS Online with this fix is just released. I tried the map you shared and it looks good to me. Can you try and see if it works for you? Thank you for sharing the map. It helps us to narrow down the issue.
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07-02-2019
09:17 PM
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I don't think it is due to imagery with labels basemap. It downloads fine. Can you share your map to a group and invite the account Collector4ArcGIS into it? It could help us determine if it is service specific.
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06-27-2019
03:32 PM
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Tried with some Esri basemap and doesn't see the issue. What basemap do you try to download?
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06-27-2019
09:40 AM
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Zac Petix last night I tried your map and it worked. Let me check.
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03-21-2019
09:34 AM
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Danielle, Call Esri support will be the best approach, I think.
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03-21-2019
09:27 AM
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The fix is released. Steven Cotterill I am not sure if it impacts downloading file geodatabase. Since the fix is released, you can try and see.
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03-20-2019
09:37 PM
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Originally we had a known issue that the layer was configured with attachment and it was empty, it would have download issue. We just released a fix to the issue. You do NOT need the workaround now.
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03-20-2019
09:30 PM
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Zac Petix The fix is released. You can try again. I tried the map you gave me and it is working now.
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03-20-2019
09:28 PM
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Mike Bruening We just have one known issue with ArcGIS Online update. If the layer is configured with attachment and it is empty, it will have download issue. Tomorrow morning we will release a fix for this. As a temp workaround before tomorrow's fix, you can add a dummy record with attachment to the layer, it should address this download issue.
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03-20-2019
11:50 AM
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Zac Petix I saw your map and can see some download issue with the layer like Fulton_FieldStaker. We have one known issue that the layer is configured with attachment and it is empty, it will have download issue. Tomorrow morning we will release a fix for this. As a temp workaround before tomorrow's fix, you can add a dummy record with attachment to the layer, it should address the issue. Let me know if it doesn't work for you.
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03-20-2019
11:45 AM
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Zac Petix You can email the temporary named user to me miaogeng_zhang@esri.com
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03-20-2019
09:45 AM
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Matthew Stull when you open individual map area, do you see both basemap and replica created, like this ? Or there is some file missing. If so, can you share the screenshot?
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03-20-2019
09:12 AM
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Zac Petix Can you share your map to a group and invite the account Collector4ArcGIS into it? We can take a look and see if it is related to online update.
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03-20-2019
08:58 AM
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