Latest Contributions by MiaogengZhang

Thanks. I can reproduce the issue. We will take a look. I have a similar map but I can't see the issue. I am wondering the difference. When you get a chance, can you still share a map package to the group (only the scheme is needed)? ... View more

The service is at your ArcGIS Server. I don't have access to it. You can add the service as an item and store credential (proxy) and create a separate map and share to this group. Or you share your map package to the group.    ... View more

Can you share your map to a group and invite the account Collector4ArcGIS into it? ... View more

Steve, Thanks for explanation. Here is my understanding of your environment. Correct me if I am wrong.   - Use ArcGIS Online environment with ACTGOV enterprise account - Use ArcGIS Online hosted feature service I have additional questions: 1) Is tiled basemap hosted in ArcGIS online or other place?  2) Do you remember the elapsed time between downloaded and sync error happening?  3) If you sign out the account and sign in again, does it fix the sync issue? -Thanks Miaogeng ... View more

Steve, Can you describe your environment (ArcGIS Online/ArcGIS Enterprise, hosted feature service or ArcGIS Server feature service, basemap, the security)? Does the sync error provide more details? What do you mean "unattach basemap then reattach"? Do you use basemap tool to switch basmap or something else? -Miaogeng ... View more

What spatial reference do you set with your feature service? Can you try to set into anther one?  ... View more

First, you should check if Dell has firmware update about GPS sensor. Sometimes they will have firmware update to output their location to location sensor besides NMEA only.  Otherwise using GPSDirect and create a location sensor. ... View more

Great!  ... View more

Ahjung/Patrick, This issue should be fixed now. Can you try again? Thanks Morgan ... View more

Hi, Patrick Do you have a support incident number that I can follow up? -Morgan  ... View more

We just published a technical article about this: Problem: Unable to log into ArcGIS Enterprise portal with Collector for ArcGIS when using a self-signed certificate  ... View more

Can you check if the certificate for SSL is valid? Since 17.0.3/17.0.4 release, the change was made to not allow self-signed/untrusted certs due to security concerns that could expose customers to various type of attacks.  ... View more

David,  I suggest contacting the support to investigate this issue.  -Morgan ... View more

Joseph, thanks for sharing the result. During in-house testing, we have seen it but it doesn't happen every time.  ... View more

Deb,  Can you force close the app and open again to see if the issue still happens?  This seems to be similar to BUG-000090504.  -Morgan ... View more