Latest Contributions by TanuHoque

Thanks Igor Streltsov‌ for the link. Charles Fritz‌, the security thing might get complicated and I might not be able to help you much due to inherent nature of security and setup etc. I'd strongly recommend you to reach out to Esri Support and someone would be able to help you. Thanks a lot. Tanu ... View more

Hi Charles Fritz‌, you are right - there are multiple issues are all tangled up together. which issue you are asking about? ... View more

Hi Raya Kogan‌, I think at this point it is best to reach out to Esri Support. They should be able to dig in further and help you resolve this issue. Sorry couldn't be any big help. Tanu ... View more

Hi Igor Streltsov‌, That is awesome!!! That definitely sheds some lights on this issue. Really appreciate your help. I will keep you all posted as we make progress. Thanks for all your patience and valuable inputs. Tanu ... View more

Hi Craig Russell‌, nothing from my side yet. I just noticed the post from Igor Streltsov‌ in this thread - his investigation reveals it might be related to SOC user privilege. ... View more

Thanks David Coley‌, I'm in touch with Christof on this issue. appreciate all your help and patience. ... View more

Thanks a lot David Coley‌. could you pls do me another favor - will it be okay for your to shave your print service definition? we are interested to see where jobs, output and input directories are configured on the machine. thanks a lot ... View more

Hi David Coley‌, An internal bug is logged from our side. Would you mind call support and log an issue, let me know and I can link them together. Thanks a lot. Tanu ... View more

Thanks Raya. Can you pls try using the print service off a Esri SampleServer? It worked for me. https://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task Would it be possible the firewall is blocking accessing arcgis.com domain? here is what I'd do: log on to the machine that is running print service as ArcSOC account open a web browser try to access https://cdn.arcgis.com/sharing/rest/content/items/7dc6cea0b1764a1f9af2e679f642f0f5/resources/styles/root.json also, are you using the print service that comes installed with ArcGIS Enterprise? ... View more

Hi Raya, What version of server you have installed? And can you pls share the webmap json that gets sent to the print service? ... View more

Hi David Coley‌, It looks like you ran into a bug that we discovered very recently that returns a local path instead of a URL. We are working on fixing this. I will see whether we have any work around for you for now. Apologizes for the inconvenience. Tanu ... View more

Thanks Jess. So, it is the print service that runs within your domain. As you mentioned you are in a pretty locked down environment and it looks like print service is being blocked to access any service running on arcgisonline.com. Here is that I'd recommend: log (physically or remote desktop) on to your server machine where the print service is running don't log using your account, instead using the ArcSOC account aka the account you chose to run all server processes when you installed ArcGIS Server on that machine. if you are not the person who installed it, then an easy way to find out is to open the Task Manager, look for ArcSOC process and see the account running those processes open a web browser try to access those basemap service from arcgisonline if you can't access them from the web browser, please reach out to your system folks and ask them to take a look hope this helps. Thanks Tanu ... View more

Jess, what is the url of the print service? and what is the error message you are getting? ... View more

Hi Rebekah Polette‌, Starting ArcGIS Enterprise 10.8 release, we support end clients to define clipping and spatial filter polygons in a map service export/identify/find operation. Please see the link below and see whether you will find it useful in your case. https://developers.arcgis.com/rest/services-reference/export-map.htm Thanks. Tanu ... View more

'multivariable visualization' issue seems like a bug. let me dig it. it about the previous issue: does the output I shared last time look good (except the orange legend patch on the layout)? do you have two layers with the same features in your map? ... View more