Latest Contributions by RafaeldePedro

Since yesterday, we have been experience various issues with Survey123, simultaneously. I'm aware that these are several issues and they might be unrelated. However, because I have found these behaviour happening all at once, I thought I'd report it under the same post. Any help will be much appreciated. Firstly, when accessing My Surveys on Survey123.arcgis.com, some of the surveys come up with the error message "the survey does not exist or is not accessible" (see Photo2). This is happening to all the users in the organisation, and for the same type of surveys (to which all of us should have access to). We have many surveys, but they're based on one of a few templates we have created, based on the nature of the work. Some templates keep working, some don't. Then, one of the survey forms (and all copies based on this template) that is not showing details on browser, has also started to behave weirdly on Survey123 Connect and on the Survey123 apps. It's a multi-page grid survey type, and some of the questions have been compressed into a very small space where reading and typing is not possible (see Photo1). This shouldn't be a design flow, as it has been working for months until just yesterday. Lastly, a colleague of mine has reported that on Survey123 Connect, some of the thumbnails and actual surveys forms have been mixed up. Additionally, I have got reports from an app users claiming that field types behave differently in the same form, between one record and the next. For example, predictive text fields that stop working as predictive text, or minimal-autocomplete, select one type questions that come up empty with no options to choose from. Again, this happens in different records under the same form. We have had strange issues with AGOL and Survey123 before, but they always were resolved overnight and came back the next day to see everything working as usual. But, because this doesn't seem to be the case, I'm afraid there might be some action required on our end, but I'm clueless on how to go about this. Thank you, Rafa ... View more

I have been reading through all previous posts that I could find, on any issues related to problems with downloading areas for offline use on Collector (not Collector Classic).  In the few cases I have experienced recently, there are no copies of layers in the same webmap, or domain names that coincide with field names in any of the present layers (as discussed here and here). All layers are shared at organization and/or group level, with syncing enabled and offline mode enabled too for the webmap.  When trying to download an offline area (Area 1), it simply stops soon after starting and shows a blank page with a message "No maps to display" or similar. When re-trying, it will attempt to download 'Area 2' but the result is the same.  I have tried to find the log through Collector developer options, but the only thing I can see is 'Placeholder' which does nothing when selected. The webmap is created from 3x Feature Layer (Hosted). One was created in ArcMap and based on a File Geodatabase and the other two are shapefiles that have been 'dragged' in. This works fine on Collector Classic (and it has worked ok with Field Maps too), but the 'new' Collector (v 20.2.2) has very frequent issues with offline area download, even though the type of WebMap we create always follows the same structure. Despite all layers being shared at organisation and/or group level, I have found that the error is more likely to happen when the user who downloads it is not the same as the user who created the webmap, even though both have equal permissions on AGOL. Sorry for creating a new post - again after reading through other posts I found no solution to my case and I hope I can find some support here. I'm happy to provide any more information that might be useful to understand the problem.   ... View more