Latest Contributions by Will

It seems ever since new My Esri was released, I've tried to submit Customer Service-related questions/cases via the Ask Customer Service - Submit Request option in My Esri, but it does not work! And seems like it never has worked for me and my admin ArcGIS account despite trying multiple computers, browsers, with or without attachments, etc. It always gives an error message "Unfortunately your request could not be completed" and because of this I've had to submit such requests through regular Esri tech support channels, which seems to open the wrong kind of case (tech support vs customer service), or via email which is sometimes a pain.  It would be nice if this is fixed, or if this is unique to me, how can we fix it for me?  I've reported it to our Esri Cust Svc rep, but nothing has ever happened with it, thanks.     ... View more

Our organization requires our users to download and install software that is ONLY under current Esri support, and on the My Esri website, the traditional installers offered (.exe/.msi) are indeed the supported versions only, BUT the ISO format downloads include old unsupported versions (Desktop 10.3, etc.) - can these please be removed ASAP? Why have them for download to all My Esri users if they are no longer supported by Esri? We don't want our My Esri users potentially installing old unsupported versions.  We used to curate our installers on an internal server for our users instead, but with the pandemic shifting our work to now being heavily remote, we have many users rely on My Esri to get installers, and they need to be SUPPORTED releases.  I've opened an Esri case on this and they say they can't remove the ISO installers for one org, so they'd have to be removed for all orgs - please do so or provide an alternative like allowing an org's My Esri admin to "disable downloads for unsupported releases" or just have them available only to My Esri admins, or by request, or something like that.  Thank you. ... View more

Are there any forms of attributed raster layers hosted in ArcGIS Online that are offline-compatible for Field Maps?  Specifically, wondering if layers hosted with ArcGIS Image for ArcGIS Online (AGIAGOL) or ArcGIS Server Image Server (AGSIS) provided offline compatibility.  Thanks. ... View more

Hi!  I'm an ArcGIS Online admin of an org with ~470 accounts looking for a script or tool or routine to populate (append) the associated email address for each account to its Bio section so that our users can see this info without being an admin.  I use GeoJobe's free Admin tools, but they don't have an option to do this by looping through each account and pull each email address as a variable.  I'm new to code-based admin for the ArcGIS Online environment so any leads/tips/explanations would be greatly appreciated!   ... View more

Hi, our organization has several hundred separate attributed raster datasets, each containing different types of data (vegetation, wildlife models, etc.) that we need to get into ArcGIS Online as public layers, and ideally also shared publicly through our ArcGIS Hub/Open Data site.  There seems to be 2 ArcGIS products to help with this, which we both have:  1) ArcGIS Image for ArcGIS Online and 2) ArcGIS Image Server. In testing #1, its dynamic imagery option seems to work best, but public sharing is not allowed with that option (that is VERY disappointing Esri! I guess you want folks to buy and use ArcGIS Image Server to share publicly instead?) and also neither the tiled or dynamic services with #1 seem to work well in Hub/Open Data - no download option is offered for either!?  In testing #2 it seems to work best overall but requires a separate image service for each dataset - but doesn't ArcGIS Server (where ArcGIS Image Server resides) have a limit on the number of services it can handle, like only a few hundred? Thus, this does not seem ideal either.  We have been serving these rasters as raster layers in ArcGIS Server map services (many separate rasters per service), but they don't seem to be supported to feed into ArcGIS Online?  So, unless I'm missing something, there's no good solution for our needs?  One other annoyance is that there did not seem to be an easy way to translate the predefined symbology/color palette for each raster into the #1 or #2 service options - only approach I could find was to convert the symbology colors to RGB values and add them as separate R G B attributes to the attribute tables prior to publishing and then the R G B attributes are recognized in the service and will render the colors as default (kind of tedious and difficult to automate). Any thoughts or insights on better approaches appreciated, but overall it seems much improvement is needed with the serving of many pre-symbolized attributed raster datasets in ArcGIS Online and sharing them with ArcGIS Hub/Open Data, thanks.  ... View more