Latest Contributions by Will

As an org Esri/ArcGIS admin for 10+ years I appreciate finding this article, although I've learned some of this stuff through osmosis and trial-and-error over the years. However, this article could use updating as some of the dialogs/workflow have changed (such as with a recent AGOL update, an admin is now better prompted when deleting a member's account if the account should be retained with Esri access, i.e. revert to a public account), and I have these general comments/questions: 1.) Isn't it easier overall, and a better best practice, to advise users to try and use one account overall through their careers if possible, i.e. start with a public account or org account with a username of their liking, then bring that account into and out of each primary org, and update its associated email address, as they move through their career (i.e. college, work, etc.) and just request each org's admin to retain Esri access when deleting/removing the account from each org as it should then revert to a public account and retain the training history, right?  Otherwise, it can get confusing for org admins as some users may use a different account for AGOL than My Esri, and when someone leaves an org, the admin has to find and disconnect accounts from AGOL and My Esri under different usernames. 2.) The AGOL default org account usernames of "firstname.lastname_<org name/domain>" for admins is nice in some way as it may create automatically unique usernames across the entire account universe, but inconvenient and potentially a bad practice in that when users leave an org, if an admin chooses to leave Esri access enabled then a public account with a username potentially containing that user's real name and associated to the org name will remain active, even though that person has left the org and no longer represents it.  Instead, should AGOL default org usernames just be like firstname.lastname and a unique number, but nothing related to an org included in the username? 3.) E-Learning access is confusing in that public accounts get free access to it by connecting to their org through My Esri (assuming org has active maintenance subscription), but org accounts have access to E-Learning by default even though they don't show up in the org's My Esri list of connected users (unless they request their org account to be connected separately, such as if they request "Downloads" permission i.e. to download desktop ArcGIS software). 4.) Org accounts have the ability to download ArcGIS Pro updates from within the ArcGIS Pro app (About - Software Update) after signing into it, but public accounts, even linked to their org via My Esri with Downloads permissions, do not - this seems counterintuitive, but if it was possible it would be helpful for orgs with Single Use or Concurrent Use licensing instead of Named User (and I'm aware Concurrent Use is supposed to be going away, but that seems at least a few years off until ArcMap end of mature support, and won't Single Use licenses still be around anyway after that?).  As it is now, public account users even linked to their orgs via My Esri have to separately download ArcGIS Pro updates and patches and install them instead of being able to update within the app. 5.) I think I still occasionally find some Esri websites that refer to "Esri account" instead of "ArcGIS account".  It would be nice to consistent in the terminology, and just say "ArcGIS account". 6.) For admins, it would be nice if AGOL and My Esri could be connected better for account clean up, i.e. not having to add/delete accounts from both sites, or at least if you delete an account from AGOL that it automatically also deletes from the org's My Esri list of users at the same time, as it is now, they have to be managed separately. Thanks for the time and consideration! ... View more