Latest Contributions by CraigGillgrass

Hi Ben, We haven't seen this with Workforce. One thing to check is whether other apps on the device that also use Location are exhibiting the same issue (i.e. other Mapping apps or Weather apps). Knowing this will help to narrow down the issue. Craig ... View more

Benny, Unfortunately, no, Workforce does not support ArcGIS Enterprise 10.5.1 with managed database instead of ArcGIS Data Store. Craig ... View more

Hi Darlene, This FAQ outlines the notifications available with Workforce: FAQs for project owners—Workforce for ArcGIS | ArcGIS  While Workforce does take advantage of Push Notifications, so that a Worker would be notified when the app is closed; we are looking at adding that ability in an upcoming release. If you're looking for a different alert or behavior, please let me know. Craig ... View more

Hi James, We have discussed this recently, but there are several other items in the backlog (such as Offline support) that we're working on which we need to complete prior to this capability being worked on. This feedback does help us prioritize our upcoming work.  I'd be happy to discuss your requirements on this capability in detail so we can ensure that they're included in the issue. You can contact me through geonet with a direct message or on the [email protected] alias. Craig ... View more

Hi Charlie, One thing I am struggling with is the ability to create assignments from features, I have set the default map to one our existing maps but when creating an assignment don't seem to have the ability to select a feature. Do I need to use a map with a feature layer for this to work? I have enabled pop-ups on all of the layers I would like to create assignments from. Can you go into a little more detail on what you mean by "set the default map to one our existing maps"?   If we do need to use feature layers this could cause a problem as the majority of our data is currently in Shapefile format. How are you including the shapefiles in the web map?  Are you using the "Add Layer from file" command? Craig ... View more

Hi Adam, One thing to confirm; check that you've changed the Dispatcher and not the Worker web map. If you have, I'd like to take a look at the project.  Can you invite me to the project as a Dispatcher?  My named using is craig_sp thanks, Craig ... View more

Hi Jody, if you're interacting with Tech Support - that is the best solution for this - they will contact myself or another Workforce team member as needed. ... View more

Jody, When you say it's not working for you; does this mean the layer doesn't appear in the dropdown on the Advanced tab or that the field isn't populated when you launch Collector? Do you know if the layer is using http or https? Craig ... View more

Hi Mike, Couple thoughts on this: Some ideas I have are that every dispatcher could also be a worker. But that would require every dispatcher to install the worker app on their phone which they probably won't do. I don't recommend this as a workflow; for the reason you mention but also because you'd now have all these extra workers that could be accidentally assigned work. Second idea would be that a dispatcher could complete an assignment they created. They can already cancel an assignment so it would seem that it would be possible for WF developers to add this option. This is something we're considering.  Should all of the Dispatchers in your organization be able to mark assignments as Completed in the web app?  Or, should only certain Dispatchers have this ability?  If the Project Owner had the ability to mark assignments as Completed, would this work for your scenario? My third idea would be to create separate web map or survey123 form the dispatcher can use to manually edit the HFS and complete the ticket. This is the most do-able thing I can do now although needing to introduce a separate app to a workflow is not ideal. Even if we added the before mentioned ability, that would not be available for several months at the earliest.  I do recommend the workflow you mention and would suggest that creating a web app to handle this is the way to go.  I know of several other users who are using this workflow and it works well for them.  From your description; this is not something that Dispatchers need to do often and you can use Web App Builder to create a focused web app for this.  If you go this route; you need to consult the Workforce Schema doc and ensure you are setting all the correct values for Completing an assignment: Workforce schema—Workforce for ArcGIS | ArcGIS  Craig ... View more

Hello April, For Workforce, if you remove the user, none of the assignments created or edited by the user will be removed.  If you do not remove the user from the Workforce Project prior to removing them from the Organization, you'll be notified of this when you next open the Workforce Project (This is how Workforce in Online works and Workforce, 18.0.1 on Enterprise works) Craig ... View more

Hi Michelle, This is in our backlog and on our roadmap.  Unfortunately, we were not able to get to it in 2017 but I'm hoping we can target a release in 2018 for it. Can you provide any details or use cases on why this ability is needed?  I know that controlling the visibility of layers is a common task in mobile apps; but one thing we've found with Workforce is that, since the Workforce Projects are geared towards specific types of work, the need to control the visibility of layers is not as much a priority as other apps. If this is something you'd like to take offline; feel free to DM and we can discuss. thanks for your feedback, Craig ... View more

Let's take this offline to figure out hat is happening.  I'll DM you so we can set-up a call. Craig ... View more

Looking at the HAR file; I see an error indicating an issue with the Workforce Group. Can you confirm whether the Group that was created when the Workforce Project is still available and has not been deleted? Craig ... View more

Unfortunately, no - we didn't release a version of Workforce with the 1.5 version number.  We updated Workforce for Enterprise (this is our 17.0.1 release) at the end of November.  We addressed the issue of the Users tab crashing in this release. Let's go at this a different way - can you use Developer Tools in Chrome to capture a HAR file?  We need the log for when you click on the Users tab to dig into the error. Craig ... View more