I work with a lot of Esri users to help them successfully implement ArcGIS within their organization. Customers reach out to us because they are often challenged in a few key areas:
- Seeking ways to reduce the time it takes to install and configure our products
- Getting started and building proficiency
- Maximizing effectiveness and productivity of the implementation (which could include data, maps, apps, etc.)
These are common challenges as our users are often supporting many roles within their organization (analysts, managers, system administrators, etc.) and often have limited bandwidth to roll out the latest version of our products.
I find our users can experience a much quicker time to value and improved productivity through a services package. In these services packages, we often focus on a few best practices:
- Considering the needs of all stakeholders
- Supporting quick wins through understanding customer needs and configuring maps and apps to meet those needs
- Building a better user experience
Please find attached a flyer that can be used a resource to read and understand more about some of our product and subject matter expert specific services packages (ArcGIS GeoEvent Server, ArcGIS Monitor, Insights for ArcGIS, etc.)
