Web app not working on chrome

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03-24-2021 01:46 PM
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New Contributor

We have a portal set up for our company with a custom themed web app. Last week one of the employees complained that he could not access any feature popups on the webapp.

This week the same happened to me. I cannot use the coordinate widget, no popups are loading, and I cannot use measurement tools. Seems like all onclick content broke for Google Chrome.

Clearing cache, changing users or restarting the server doesn't do anything. There are no strange error logs.

All of this content is also working just fine on Firefox and Microsoft Edge. Really seems to be a sudden Chrome thing but I dont know how to fix it.

Also found this post from about 2 weeks ago detailing the same issue: https://community.esri.com/t5/arcgis-web-appbuilder-questions/custom-web-app-not-working-in-chrome/t...

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MVP Esteemed Contributor

The fix is pretty simple, no need to redeploy with the latest version of WAB.

just open your WAB apps env.js and change the 

var apiVersion = '3.xx';
var apiVersion = '3.35';
apiUrl = 'https://js.arcgis.com/3.xx';
apiUrl = 'https://js.arcgis.com/3.35';

Clear Your browsers cache and reload apps page.

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44 Replies
New Contributor II

A couple of our users were experiencing the same issue earlier today.  Try uninstalling/reinstalling Chrome and see if that fixes the issue.  Our speculation is that the user profile associated with Chrome/gmail account could be inadvertently causing the problem.

New Contributor

Uninstalling did not work for us. Opening a case with Esri now. 

New Contributor III

Did not work for us either. Also have a case open...

2021-03-30 11_33_00-esri keep calm and keep mapping - Google Search.png


New Contributor II

We had the exact same issue with the AGS JSAPI Map where map click was not firing. This was fixed by deleting the affected user's Chrome profile and letting it recreate the profile.

Uninstalling and Reinstalling preserves the profile by default. 

But don't forget to take a backup of Your bookmards settings etc. before deleting the profile.

This workaround fixed the issue at almost all of our client's who had this issue.

So, You will have to delete and recreate the user profile manually.

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Occasional Contributor II

We had one Chrome user (among a few) experience this problem (click events not working with Chrome update). Without fully understanding the root problem this suggestion did work for us with the one user - Thanks Kelly.   Afterwards, we also applied Robert's env.js edit as suggested below yesterday for WAB DE. 

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by Anonymous User
Not applicable

Yep, exactly the same thing happened to me this week!

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Occasional Contributor

We're seeing the same thing in one of our apps.  Here is a link describing the issue we are getting.


New Contributor III

I have the same problem - using built-in WAB and not all users are suffering the no-popup situation. It only happens in Chrome (all seems to be on latest version 89.0.4389.90). I am using Portal 10.7.1, federated server.

Occasional Contributor

We are facing the same problem as well. Enterprise license 10.8.0 Federated. I opened a case with ESRI Support but was essentially told that its a Google Chrome issue and until they release a new update to address this issue there's not much ESRI can do. 


Reading through some older GeoNet posts it looks like a similar issue happened in 2016 that ESRO and Google had to work together to fix. https://community.esri.com/t5/arcgis-web-appbuilder-questions/wab-killed-by-chrome-51/td-p/710340