An Error while generating feature report (Portal for ArcGIS)

[Hussam_AlJabri]

Hi,

I'm trying to generate a feature report for a record in the survey and it returend an error where "Error occurred when uploading result files to Portal for ArcGIS. Error in adding url file item"

- The version of ArcGIS Enterprise is 10.6.1

- No Attachment added in the Report.

- It is working fine in AGOL.

The log file mentioned the error as bellow:

Failed to add item '8a9631513bcd4ff7b7d3870600288085' from URL 'https://featurereport-prod.s3.amazonaws.com/db12bdecf308466da0c809aa968e05e5/GMT%20Distribution%20Substations%20Routine%0ASmart%20Form_OID232_20200614231944.docx?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIA5SCZICL5VGTZTQP4%2F20200614%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200614T192034Z&X-Amz-Expires=900&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEBwaCXVzLWVhc3QtMSJHMEUCIQCOg6yWCVurUkAvEbv73JudrqmIIzRsS61cZcO1RVDQPgIgY%2FpH4RdOI31Rzg%2FdjMo5iT%2FO%2FKp1dsXJV4zNCLZ%2BO4Uq5QEIlP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgw5MzIxOTUwNzg5MDciDP2IFSJHnOCBVu2SXyq5AdmQyGFA4WrhsdFDYJMlDbspNpMoV%2Fbzv9p5dCR1AVZ3cice8%2Fd4RgD%2BoyKKTp4a1OUqJpNakRJ9jKMrlPK0kCK4W3yhgSlkLdqp2Ii6PLVuMwDncPxaTZisr2iK7LweRyyYZAtE4D4Hrav%2BnqiK1Q%2FN5x%2BMhywsCFoD6WPUh1c%2B4%2FkDKkH%2FYbPQmDUBhGQECZSXrd79maeelfPd8XfAumcCXRl%2FoDxHAjH440GlgebXsxPqzd0qmvI6MP%2FwmfcFOuAB12ZfqJrM5CVODuTetD8pQDtYvKx4tvQuYDrUqpowQ1wJxVuQCZipQEt8pvHeMCi2ow2JkI1y33oms%2BA7MVPXEq5Cb3ghdWHT0ldBcxfAv7qAv4DT45L4qk%2BZ7FDgZu5olQvDBdFo1qSIQJ3NeKUGmuBcRIgtJjvd9nmEWlTq2j5Bqb7%2BdjLpdfZQ5rqA%2BKQo9EWIVa%2FijhzjcCrzric6ZdE8WWg4Bf3ZDQexjahjOIc7rMhEDhbHC6FRq3k66vBhnefFg2YerGuUu%2FtI5qrqonG58DCZsFoEbIZLEBgl0gc%3D&X-Amz-Signature=ee0f64bd41c23eac0ce6b6e336b80d5bafe831815b1013430671958024941959&X-Amz-SignedHeaders=host'. Connection timed out: connect

waiting for a magic support! James Tedrick‌ Ismael Chivite‌

[AndreaV · Accepted solution]

Hi,

i found a solution to this specific error that I have too on our setup. The server hosting Portal for ArcGIS needs to access the external url https://featurereport-prod.s3.amazonaws.com, which is where the report is generated.

In our setup Portal for ArcGIS is installed behind a firewall that inhibit Internet access from internal server, so we need to add a rule to firewall to allow that outgoing request and avoid the connection time out.

I hope it helps.

Regards

Andrea

[Hussam_AlJabri]

Thanks Andera..

Our Portal configured to be access from public IP so this action you mentioned not the cause of the issue.

really thanks..

UPDATE:
As Andrea V said that our server was not able to access 

https://featurereport-prod.s3.amazonaws.com

,Then I ask IT to let the server access this specific site. So, now I am generating the report successfully 

Thanks!

[ZhifangWang]

Hi Hussam Rabea‌,

As we had an update for the website on 7/2 and also planned some fixes for the production website soon, would you mind trying to see if you can still reproduce the issue on the latest Beta website https://survey123beta.arcgis.com?portalUrl=<your portal> ?

[Hussam_AlJabri]

Hi Zhifang Wang‌,

Yes I tried whit Beta website and faced the same. 

FYI,

we recently upgrade from 10.6.1 to 10.8 

[RichfieldMN]

The Beta version solved my problem. The Generate Report stopped working for my data after the last update. Is it something that will get fixed? Thanks 

[AndreaV]

Hi, Hussam Rabea,

to be honest the fact you can access from public IP does not means that server itself can reaches an Internet resource. Can you open a browser on server and navigate to "https://featurereport-prod.s3.amazonaws.com"?

[Hussam_AlJabri]

Hi Andrea,

I misunderstand you in previous reply. In fact, the sever couldn't access the internet. I will ask our IT guys to allow the server access the internet.

Thanks for your support.

[Hussam_AlJabri]

I asked IT and they reply

If application having dependency please specify the required website for the application to work.

So, if give them "https://featurereport-prod.s3.amazonaws.com" ,will it fit their request?

[AndreaV]

Yes, should be enough.

I hope it helps

Regards.