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Hi @wayfaringrob - the way to report a bug is through a Technical Support case. If you aren't an authorized caller, you can request access following this workflow: https://community.esri.com/t5/my-esri-blog/why-can-t-i-submit-cases-or-how-i-became-an/ba-p/888179 Alternatively you can call us directly and let the Esri Reception team know that you'd like to submit a bug and they'll create a case for you. https://support.esri.com/en-us/contact Additional context: The URL provided by Tim in 2021 used to point to an open-ended form to share bugs with ArcGIS products to streamline the reporting for customers. However, as Technical Support teams went to validate the submissions, we found that many of the issues reported either were not bugs or needed more information before we could send them to our product teams. Based on all the data we collected on number of submissions, number of bugs logged, and number of bugs fixed, we made the decision to redirect the URL and customers to report bugs through Technical Support cases so we could increase the validity and quality of bugs we are sending to product teams. We've left the URL in place so that customers have an understanding of the bug logging process and how Technical Support approaches these types of issues. cc: @KoryKramer If you'd like me to create a case for you, so you can report a bug, please send me a DM with your contact information and I will have one created.
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03-17-2025
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Hi @JScottLane - thanks for raising this concern. You mentioned sending an email yesterday, can you share what email address you used to request a support case? The reason I'm asking is because we moved support requests to our phone number or webform and discontinued our email address a few years ago. The phone number and webform are both accessible on the Contact page of support.esri.com. You're always welcome to call us at the number listed here during our business hours. https://support.esri.com/en-us/contact. An important note, the webform is only available if you are logged into your ArcGIS account that is designated as an Authorized Caller. I know some people have multiple accounts which could have led to the limitation of creating a case. https://community.esri.com/t5/my-esri-blog/why-can-t-i-submit-cases-or-how-i-became-an/ba-p/888179 If you have specific questions about identifying which account is established as an Authorized Caller for you, please send me a DM and I'll be happy to jump on a phone call with you.
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02-20-2025
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Hi @MaximeDemers - the keywords you are using 'None' for are optional and should only be used if you have a pre-existing field in your dataset that you want the tool to use instead of the default values the tool will create. I don't believe this to be a bug, if you can remove those three keywords from your script, it should run successfully.
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11-25-2024
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Re: challenges The hardest part is learning the logic because it can be unintuitive. Then its being able to build up complicated scripts, as well as, being able to deconstruct errors to find the root cause. However, this challenge can be overcome through steady practice.
Also, there are so many great introduction courses out there that help explain and practice the logic.
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10-16-2024
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Hey @BrittanyElliott - Python is very helpful for a couple of reasons.
It's a great entry to understanding programming logic that can translate to other languages.
It can also be written as a scripting language or an object-oriented languages which gives you multiple paths in the future.
It's a good way to build efficiency in your workflows to automate repetitive tasks.
It allows you to process and analyze massive amounts of data, which is an important prerequisite for doing deep learning and data science.
I honestly don't see any downsides to learning, and at minimum, you'll gain an appreciate and understanding for how software and technology works behind the scenes.
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10-16-2024
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@ScottTometich1, @pyoungberg While this may not be a complete or ideal solution, another tool that may help is the Patch Notification Utility in ArcGIS Enterprise. Since this file can be executed via the command line (Windows) or console (Linux), you could schedule it to run daily to notify you or your admins of the available patches. I also contacted the team responsible for the Support website for an update. @AndrewMunn
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04-25-2024
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Thank you for joining and for the kind words, @KaitlynEsman! I'm glad to hear it was encouraging to keep learning and growing. That's the secret sauce to long-term success in your career: looking for opportunities through self-study and experimentation. I did another webinar for YPN last year that goes a bit deeper into this idea if you want to check it out: Finding your Career Path On the technical front, if you are familiar with programming, I'd encourage you to check out ArcGIS Platform as there are some free services you can access natively inside your preferred programming language to get some exposure to geospatial services from Esri. There are also many different open source projects for GIS programming on GitHub from Esri and other groups, especially at the intersection of Python and spatial statistics.
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03-28-2024
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Lots of good advice here from @Logan_Stevens & @AdamCarnow. The big takeaway on determining if a Master's degree is right for you and your career is a big "it depends." In my undergrad, I started looking at schools for GIS or urban planning because I was planning on a Ph.D. route to teaching in higher education. I settled on an MS GIS program that offered the most financial assistance and lower cost, paired with the most significant opportunity to chart my path through Graduate Assistantships and research projects. Once I got into grad school, I eventually realized that the Ph.D. wasn't something I was interested in anymore. I wanted to become more technical in applying GIS, which I did through designing self-study classes and doing internships. The most significant benefit of graduate school is the ability to make the experience unique to you and your goals. In undergraduate programs, the classes, assignments, and tests are intended to reach the broadest group of people. Graduate programs are much more individualized, and while you can take the program as is, the environment is designed for you to self-direct and take full ownership of your learning experience. If you take this approach, the second benefit to graduate school is the development of essential skills. Graduate school will challenge you to improve your abilities in researching, logic/reasoning, professionalism, communication, collaboration, and strategic thinking, to name a few. While you can learn these on the job, I found that graduate school was a much more focused and intensive experience, and I was able to build depth in these areas very quickly. The third benefit of graduate school is the ability to specialize in something cutting-edge. If you want to stick with GIS, look at where the technology is going - deep learning, reality capture, service-oriented architecture, data science, programming, etc. If the program you're looking at doesn't have a curriculum that aligns with the future of GIS, I would look elsewhere. You want to be aligned with something that will future-proof your investment. My final advice is only to do a graduate program if you are positive you want to do it for the right reasons - learning the subject matter and growing yourself. While it has the potential (and likelihood) for increased income and career opportunities after graduating, there is no guarantee of those things happening. There is always the option of finishing your undergrad, working a few years, and then returning to graduate school once you know what the "real world" of GIS looks like.
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12-20-2023
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Thanks @Bud, I recall our chat on this. Just thinking of some possible troubleshooting, do you have any browser extensions like ad blockers that might be preventing the tab from showing? Does it happen in all browsers? Adding @AndrewMunn for awareness and any ideas on why it may be occurring.
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09-22-2023
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Thanks for the reply @AndrewMunn and the recommendations for customers looking up this information.
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09-22-2023
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fyi @AndrewMunn - this thread has been ongoing before and after the new support site migration re: SEO for bugs on the support website. Do you have any tips for getting the best search results for bugs? Or do you know if there is any focus on improving SEO related to bugs?
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09-21-2023
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At the 2023 Esri User Conference, the YPN group sponsored resume reviews for attendees, where they had the chance to sit with a manager or recruiter from Esri to get feedback and coaching. I had the opportunity to lend my expertise and knowledge to many young professionals looking for their first professional job, an internship, or even making an industry switch. The process allowed me to reflect on my journey of building a resume for the first time and the challenges I encountered during a similar stage in my career. It also revealed some common patterns when reviewing resumes as a mentor or a hiring manager. Here are three essential tips for building a stand-out resume. Lean into the discomfort. Writing a resume may come with mixed emotions – it sure did for me! I remember feeling anxious, impatient, and frustrated with the resume-writing process. While it may feel uncomfortable sometimes, I found that the best remedy is to sit with the emotions to understand them and clarify why I felt that way. For me, I found that most of the feelings came down to two things: How would I set myself apart from other candidates? How can I convince someone to take a chance on interviewing me? Once I knew why I felt like I did, my next step was easy – get curious! These questions that were circling my mind were something I could research and explore. They spawned other questions that I could find answers to, such as: How long does a recruiter look at your resume? Answer: About 5-10 seconds What things are recruiters looking at in that short time? Answer: Someone made a map! Should I use graphics to stand out? Answer: Well, it depends. With each question came an answer that increased my knowledge, and with more knowledge, my confidence continued to build. It can be easy to view writing a resume as a task to complete and get done as soon as possible. However, you will get shallow answers if you only ask surface-level questions. The longer you explore and the better questions you ask, the deeper your knowledge and confidence will become, giving you the exact advantage you seek. Be focused, be concise. One of the things I knew I needed to overcome when writing my resume was keeping it simple so that a recruiter could quickly scan it. It can be very easy to put as much information as possible into a resume so that you are covering everything imaginable. However, as we already know, recruiters may look at dozens or hundreds of resumes depending on the position and can only spend a short time with each one. Rather than being discouraged by this fact, we can use the knowledge to our advantage by finding the right balance of detail and brevity. The key is to keep your resume design simple, consistent, and legible. Space comes at a premium on your resume, so you must discern what makes it in and what doesn't. One page or two? Early in your career, one page is best. As you gain more years of experience, it is more acceptable to have a two-page resume. Professional Summary You could drop the summary; most of that information will be in a cover letter, and it doesn't often add much value beyond saying, "I'm looking for a job." Bullets Set limits for the number of bullet points you use for each job. Five bullets as a limit is a great rule to follow. Another tip is to decrease the bullets you use for older jobs. For example, I might use five bullets for my two most recent jobs, four for the next, and three for the last. Sections It can be tempting to create sections for jobs, extracurriculars, volunteer activities, awards, and skills. I recommend a few simple areas: Education - college or university, degree type and subject Include GPA when over 3.0, honors, and thesis where applicable. Note: After you have your first professional job, move education below 'Other Experience' Professional Experience - positions directly related to the job you are applying for. Other Experience - extracurriculars, volunteering, or unrelated jobs. Note: I don't use bullets when listing these roles. Skills - specific technical or professional skills you can demonstrate in an interview. Note: If you list it on your resume, it's fair game for an interview question. Consider the depth of your experience and your ability to explain your skills before you list them. Awards - only include awards if there is room; don't force it. Fonts and Margins Proceed cautiously; making margins and fonts too small to make everything fit is probably a sign you need to edit and cut some things out first. Don’t undersell (or oversell) yourself. Before you dust off your thesaurus and start looking for the best resume verbs, we need to talk about the power of words. Take a look at the following statement: Used ArcGIS Online to create maps for stakeholders. How does this sound to you? Does it sound exciting and interesting? How much does it tell you about someone's experience? It sounds generic and doesn't tell me much about the work being performed. So let's try something different: Perform spatial analysis of environmental risks and design maps in ArcGIS Online for community stakeholders. How did your perception change? Hopefully, you found it more enjoyable to read and have a complete picture of the work being performed. This rewrite is more engaging to the reader and allows the recruiter or interviewer to ask better questions. What spatial analysis tools did you use? What environmental risks did you identify? How did community members use the maps to inform their decision-making? The whole point of a resume is to sell yourself - you want other people to be interested in what you offer them. If you undersell your experience and use overly simplistic or generalized language, it will be challenging to entice a potential employer. It is essential to take the time to write, rewrite, refine, and improve your language to make it specific, accurate, and engaging. Reading your resume out loud, even to others, is a great way to gauge how it sounds. Now, as a caveat, you'll also need to be careful overselling your abilities by stretching the truth or embellishing your experience. One way to avoid this is to ask someone familiar with your work to review your resume and ask if they agree with your writing. Summary I hope you found something helpful in this blog that inspired your curiosity to try something different when you write your next resume. There is a lot of great advice out there, and I encourage you to explore as much as possible to find what works best for you. You have something unique to offer this world, and your resume is one way to show people exactly what that is. So don't rush the process; give it the time and attention it deserves - you are worth it. Thank you for your time! Christian Wells LinkedIn Please share your ideas, feedback, questions, and more in the comments below. I will do my best to help you where I can.
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08-31-2023
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Thanks, @TimMinter, - good idea! There are a couple of ways we could do it, at minimum we can publish a Knowledge Article on the Support website. @AndrewMunn what do you think about adding a note somewhere on the Support website about bug visibility (see my comment above on why some bugs don't appear on the Support website)?
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07-28-2023
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I'd like to respond to the idea that Esri deliberately removes bug entries from public view. I've discussed this in another thread, 'Why aren't more bugs reports shared publicly?' and want to reshare the information for awareness. A bug won't display in the public view because it still needs to complete the internal review process of technical and copy editing. Any time we update a bug internally, this process starts over again to validate the new information, and the bug will have its publishing status changed, which in turn removes it from the public view. The only other situation where a bug is not publicly shared is if it contains sensitive information, which is extremely rare.
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07-26-2023
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@AndrewMunn I wrote this doc when the old site was still around. Can you provide an update and timeline of when the website will have this feature re-added?
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04-20-2023
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